Can't reach UM, can't reach my UM UK number, no reply to e-mail - Page 17

maccoy · 11-05-2009, 16:13

It's the same answer you posted 3 hours earlier...

sarunat · 11-05-2009, 16:23

Yes, sorry, in fact they wrote the same answer... in two different emails received today at 12.30 and 14...

No special news, but i think it shows, at least, someone is working in their office.. let us see in next days if they are only answering some old emails or also working on technical issues...

Akito-kun · 12-05-2009, 08:00

I'm still waiting for a response to an e-mail I sent on 17 April to service customers of United Mobile.

maccoy · 12-05-2009, 08:36

I think they are using "copy-paste" responses...

And it is quite possible that they're using automated responses too.
So, nobody's working there.

Akito-kun · 12-05-2009, 10:47

Quote:

Originally Posted by maccoy

I think they are using "copy-paste" responses...

And it is quite possible that they're using automated responses too.
So, nobody's working there.

It is not excluded that there might be.

sarunat · **emails... with a little touch of fantasy :-) -** 12-05-2009, 10:49

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

---------------

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

We have already forwarded your request for transferring the balance from

+423 and +423

to

+44

to our headquarters. As soon as we get a response from there we will inform you.

With best regards

hkr · 12-05-2009, 10:58

Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them...

What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ?

However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility.

Przemolog · 12-05-2009, 16:04

Quote:

Originally Posted by sarunat

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all

herkdrvr · 13-05-2009, 10:30

Quote:

Originally Posted by Przemolog

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all

Does anyone have any good intel on why they're down? It seems odd that their +44 platform is down for such a long time. This sounds more like a failure to pay bills rather then a technical glitch.

kormack8 · 23-05-2009, 20:51

Update:

I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail.
Has anyone experienced this lately?

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	(#161)
maccoy (Offline) Senior Member Prepaid Fan Posts: 194 Join Date: 23 May 2004 Location: Paris Country:	11-05-2009, 16:13 It's the same answer you posted 3 hours earlier... Prepaid I: Vodafone, Wind, 3; F: Bouygues Telecom; M: Melita; INT: Travelsim, Zeromobile.

	(#162)
sarunat (Offline) Junior Member Amateur Member Posts: 17 Join Date: 20 Apr 2009 Country:	11-05-2009, 16:23 Yes, sorry, in fact they wrote the same answer... in two different emails received today at 12.30 and 14... No special news, but i think it shows, at least, someone is working in their office.. let us see in next days if they are only answering some old emails or also working on technical issues...

	(#163)
Akito-kun (Offline) Junior Member Newbie Posts: 8 Join Date: 17 Apr 2009 Location: Taranto Country:	12-05-2009, 08:00 I'm still waiting for a response to an e-mail I sent on 17 April to service customers of United Mobile.

	(#164)
maccoy (Offline) Senior Member Prepaid Fan Posts: 194 Join Date: 23 May 2004 Location: Paris Country:	12-05-2009, 08:36 I think they are using "copy-paste" responses... And it is quite possible that they're using automated responses too. So, nobody's working there. Prepaid I: Vodafone, Wind, 3; F: Bouygues Telecom; M: Melita; INT: Travelsim, Zeromobile.

	(#166)
sarunat (Offline) Junior Member Amateur Member Posts: 17 Join Date: 20 Apr 2009 Country:	emails... with a little touch of fantasy :-) - 12-05-2009, 10:49 This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way... --------------- Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort. We have already forwarded your request for transferring the balance from +423 and +423 to +44 to our headquarters. As soon as we get a response from there we will inform you. With best regards

	(#167)
hkr (Offline) Member Advanced Member Posts: 75 Join Date: 29 Apr 2009 Country:	12-05-2009, 10:58 Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them... What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ? However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility. Postpaid: 3x Vodafone (HU) 1x T-Mobile) formerly also Pannon Prepaid: Vodafone, Pannon, T-Mobile (HU) Optimus (PT) SamiSwoi, ERA, Orange (PL) VIP (HR) T-Mobile (AT) Vodafone, O2, Orange, T-Mobile (UK) Vodafone (DE) Data-only prepaid: Vodafone, T-Mobile, Djuice/Pannon (HU) International SIMs: UM+, Sim4Travel, TravelSim Phones: Nokia E51, E71, Samsung D880, SE P990i, Ericsson T39m -forever! , many others in the drawer. 3G modems Huawei E220, E870, EU870D, U740, Alcatel X200 VoIP: Justvoip, CallWithUs, Neophonex, fonline, Macrogate and several others for outgoing... DIDs from Macrogate, DIDww, Gradwell, Voxbone and others. FreePBX, Vigor router with inbuilt ATA, Nokia E-series phones.

	(#170)
kormack8 (Offline) Junior Member Newbie Posts: 8 Join Date: 14 May 2006 Country:	23-05-2009, 20:51 Update: I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail. Has anyone experienced this lately?