Official Response From Yackie Mobile - Page 5

Bossman · 28-09-2006, 18:23

I just saw that too.

I will definitely post if I receive anything be it the new sim, refund, or the DID#/login mentioned in the latest post. If it comes by tomorrow, I may be able to test it on my trip and report back in 2 weeks or from there...Leaving for Nigeria tomorrow evening, with brief stops in Amsterdam and London.

Quote:

Originally Posted by achu

I see YackieMobile posted another update on this thread.?

According to the latest post, SIM has been mailed out from Florida for USA folks.? I guess I'll believe it when I see it.? Also, YackieMobile claims that only "a few" people have not received their refund.? I would like to know, who here actually received a refund (not charge back thru your CC)??

I ordered my SIM back in June/July timeframe.? I did recieve my SIM (after a whole month waiting for it) and it worked great for 2 weeks.? Then the whole dead DID fiasco.

Please do post a message here if and when you receive either the refund and/or the new SIM.

28-09-2006, 18:47

I email this today:

Quote:

Hello,
I did not receive any SIM card or anything at all from you since I placed my order at the beginning of August.
I was debited of 68.81? on the 10th of August 2006.
I have received NO refund since then.
Should I contact my bank to advise them that this debit came from a fraudulent transaction?

I await your reply.

I already send 3 mails, without any response.

YackieMobile · 29-09-2006, 02:18

good evening

We try to fix the problems step by step

As announced in the other post, all SIM cards was shipped as promess

We will send the acces codes and the DID Number by email tomorow

Regqrding some refunds, we have all Transactions ID and we know that some customers was refunded, the bank have to send us the statements,

We will send to each Refunded customers his statement copy, we will contact all others customers

Regarding some customers who have sent one email and who doesn't have received any reply, please resend us your email to support@yackiemobile.com

I will take care personnnaly to this matter

Thank you

Yackie Team

bones_boy · 29-09-2006, 07:16

Quote:

Originally Posted by YackieMobile

Regarding some customers who have sent one email and who doesn't have received any reply, please resend us your email to support@yackiemobile.com

I will take care personnnaly to this matter

They're having a contest - to see how long they can string us along, while enjoying the interest being beared upon the cash we have sent them in good faith for a non-working product. At least Buytel and GT-Sim cheerfully refunded money.

:red_bandana: Yackie Mobile - KINGS of the Pre-paid SIM Rip-Offs!!

YackieMobile · 29-09-2006, 13:54

Quote:

Originally Posted by bones_boy

They're having a contest - to see how long they can string us along, while enjoying the interest being beared upon the cash we have sent them in good faith for a non-working product. At least Buytel and GT-Sim cheerfully refunded money.

:red_bandana: Yackie Mobile - KINGS of the Pre-paid SIM Rip-Offs!!

Morning

Interest being bared on the cash received from 25 customers.....

Dont think is a good financial deal regarding the interest

money69 · 29-09-2006, 23:21

Im must be part of the 25 then. After the inital contact stating I would receive a sim and a refund I have received neither. I decided not to wait any longer and already filed a fraud complaint and disputed the charge with my bank. While delays and problems with the launch are acceptable, simply not answering an e-mail is not.

MATHA531 · 30-09-2006, 00:54

I am happy to report that I received an e mail from Yackie today changing my DID number and that it seems to be receiving calls...still no refund but perhaps things are beginning to look up.

andy · 30-09-2006, 01:44

Quote:

Originally Posted by YackieMobile

Morning

Interest being bared on the cash received from 25 customers.....

Dont think is a good financial deal regarding the interest

I don't think you're in a position to tell us about good financial deals at the moment

Why have you been claiming to have made all the refunds, but now admit 25 have not been refunded yet?

how many of those 25 disappointed customers are from this forum?

lextra · 30-09-2006, 01:53

Quote:

Originally Posted by andy

I don't think you're in a position to tell us about good financial deals at the moment

Why have you been claiming to have made all the refunds, but now admit 25 have not been refunded yet?

how many of those 25 disappointed customers are from this forum?

i am one of those 25, i guess....

YackieMobile · 30-09-2006, 02:51

i think you dont understand my answer

How work a processing....

We have a merchant account...( condition for accepting a credit card payment )

We have received some payments from this processing solution

We used exactly the same gateway for refund our customers as agree

For a payment we have a ID transaction; For a refund we have a ID transaction ( copy availlable )

So for us, all refunds was effectued by our accounting department

Some customers have allready receive their refund, some not... since 3 months the only information from this Processor ( we have allready change our processing company ) is too many charge back have blocked some refunds....

We are still waitting for our statement

For know who have received their refunds, who have effectued a charge back to his bank, and who are still waitting for a refund

I think you will understand easely that only the customer who doesn't have received a refund or starting a charge back process will receive a direct refund from our company

TODAY, all customer who have ordered a cards have his sim card Shipped; all first customers from this Forum have received a DID number who (normaly) work

All customers have at the end of the day will receive his card, and the air time associated

With the refund, this mean that the SIM card and the air time attached is free...

Our goal is to kepp our customers, not to still fews dollars from 25 Pre paid customers...

We had some technical issue, we had some email answers issue, well....i can not say it is wrong...But i`m still saying that Yackie Mobile is a good product...

Thank you

Yackie team

	(#3)
YackieMobile (Offline) DEALER Prepaid Fan Posts: 173 Join Date: 30 Aug 2006 Location: Fort Lauderdale Country:	29-09-2006, 02:18 good evening We try to fix the problems step by step As announced in the other post, all SIM cards was shipped as promess We will send the acces codes and the DID Number by email tomorow Regqrding some refunds, we have all Transactions ID and we know that some customers was refunded, the bank have to send us the statements, We will send to each Refunded customers his statement copy, we will contact all others customers Regarding some customers who have sent one email and who doesn't have received any reply, please resend us your email to support@yackiemobile.com I will take care personnnaly to this matter Thank you Yackie Team We make your Money Mobile Sent from my Iphone with my Paytoo Mobile Sim Wallet

	(#6)
money69 (Offline) Senior Member Prepaid Fan Posts: 154 Join Date: 06 Aug 2004 Country:	29-09-2006, 23:21 Im must be part of the 25 then. After the inital contact stating I would receive a sim and a refund I have received neither. I decided not to wait any longer and already filed a fraud complaint and disputed the charge with my bank. While delays and problems with the launch are acceptable, simply not answering an e-mail is not.

	(#7)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	30-09-2006, 00:54 I am happy to report that I received an e mail from Yackie today changing my DID number and that it seems to be receiving calls...still no refund but perhaps things are beginning to look up.

	(#10)
YackieMobile (Offline) DEALER Prepaid Fan Posts: 173 Join Date: 30 Aug 2006 Location: Fort Lauderdale Country:	30-09-2006, 02:51 i think you dont understand my answer How work a processing.... We have a merchant account...( condition for accepting a credit card payment ) We have received some payments from this processing solution We used exactly the same gateway for refund our customers as agree For a payment we have a ID transaction; For a refund we have a ID transaction ( copy availlable ) So for us, all refunds was effectued by our accounting department Some customers have allready receive their refund, some not... since 3 months the only information from this Processor ( we have allready change our processing company ) is too many charge back have blocked some refunds.... We are still waitting for our statement For know who have received their refunds, who have effectued a charge back to his bank, and who are still waitting for a refund I think you will understand easely that only the customer who doesn't have received a refund or starting a charge back process will receive a direct refund from our company TODAY, all customer who have ordered a cards have his sim card Shipped; all first customers from this Forum have received a DID number who (normaly) work All customers have at the end of the day will receive his card, and the air time associated With the refund, this mean that the SIM card and the air time attached is free... Our goal is to kepp our customers, not to still fews dollars from 25 Pre paid customers... We had some technical issue, we had some email answers issue, well....i can not say it is wrong...But i`m still saying that Yackie Mobile is a good product... Thank you Yackie team We make your Money Mobile Sent from my Iphone with my Paytoo Mobile Sim Wallet