Furious United-Mobile customers (or ICQ)? - Page 4

hcernl · 06-01-2009, 21:54

I had a INCOMING call in the Netherlands on 2--01-09 17:57:43 (UM+)

NETHERLANDS
0,19
00:02:06
0,57-
24,61
That destination is "FREE" for Incoming calls. UM charged € 0,57!!!
I wrote customerservice but I dit not receive a answer till now.

LBarouf · 05-02-2009, 06:00

@hcernl
Did they reply by now? My tickets all remain still unanswered. Calling them is no use either, they say it's with tech support. *sigh*

hcernl · 05-02-2009, 20:24

They did after a week:

Dear Mr.
Thank you for your request. Unfortunately, when switching to the new rate-plan there was an error. We have fixed it, and have made a refund of the erroneous charges.

Please note that now there is a connection fee (0,19 Euro) for incoming calls as well.

With best regards

Jakob Kirsch
United Mobile Customer Service

mart.lu · 10-04-2009, 10:39

If you have a UM+ number this number is in the UE like Jersey but in all the cases their prices are cheaper than the EURO TARIF then nothing to tell.
My suggestion if you don't like try something else it's plenty of companies that you can use

	(#31)
hcernl (Offline) Junior Member Newbie Posts: 3 Join Date: 02 Aug 2007 Country:	06-01-2009, 21:54 I had a INCOMING call in the Netherlands on 2--01-09 17:57:43 (UM+) NETHERLANDS 0,19 00:02:06 0,57- 24,61 That destination is "FREE" for Incoming calls. UM charged € 0,57!!! I wrote customerservice but I dit not receive a answer till now.

	(#32)
LBarouf (Offline) Member Official Member Posts: 32 Join Date: 04 Jan 2009 Country:	05-02-2009, 06:00 @hcernl Did they reply by now? My tickets all remain still unanswered. Calling them is no use either, they say it's with tech support. sigh

	(#33)
hcernl (Offline) Junior Member Newbie Posts: 3 Join Date: 02 Aug 2007 Country:	05-02-2009, 20:24 They did after a week: Dear Mr. Thank you for your request. Unfortunately, when switching to the new rate-plan there was an error. We have fixed it, and have made a refund of the erroneous charges. Please note that now there is a connection fee (0,19 Euro) for incoming calls as well. With best regards Jakob Kirsch United Mobile Customer Service

	(#34)
mart.lu (Offline) Junior Member Amateur Member Posts: 14 Join Date: 22 Mar 2009 Country:	10-04-2009, 10:39 If you have a UM+ number this number is in the UE like Jersey but in all the cases their prices are cheaper than the EURO TARIF then nothing to tell. My suggestion if you don't like try something else it's plenty of companies that you can use