Global Roaming (former Celtrek) - Page 18

bones_boy · 18-02-2010, 06:17

Quote:

Originally Posted by andy

your opinion that your contribution is relevant might be viewed as somewhat tenuous

That's putting it mildly.

flipper9 · 18-02-2010, 22:11

Back to the topic of Global Roaming, is this an isolated incident or are they really having issues everywhere (i.e. nobody can buy airtime, people can't use their cards, etc).

Bossman · 18-02-2010, 22:53

I am not sure if anyone knows for sure that they are gone for good. However, they have been down for at least 2 weeks. And, there has not been any communication to the customers. Also, you can't do much on their website. Somewhere in this thread a couple of folks reported they got an email from their CSR, however most of us have not heard anything.

Quote:

Originally Posted by flipper9

Back to the topic of Global Roaming, is this an isolated incident or are they really having issues everywhere (i.e. nobody can buy airtime, people can't use their cards, etc).

flipper9 · 18-02-2010, 23:07

Okay, thanks!

Guess I'll wait and see what happens. I'm not travelling for a bit and can hold off buying a sim card from anyone until then. They have the best rates for me, but if it doesn't work...that's the worst rate of all. LOL

Sophia · 19-02-2010, 00:13

Right now you can't order from them anyway, all their products say "out of stock".

Sophia · 23-02-2010, 18:58

Here a short update, more later. Celtrek responded to the claim by providing MY tracking number to Paypal, pretending it was sent and over with. Since they have flatly refused to communicate directly with either my Dad or myself, not responding to tickets, emails, and being offline on their live help chat, I must conclude they are a bunch of crooks.

It is easy enough to prove that I paid for MY phone and my Dad for his, only he never received his. We sent a detailed statement to Paypal explaining what was sent to who and when, and that the tracking number provided had nothing to do with my Dad's order. Heck, he doesn't even live in the same country as me.

Anyway, I will keep everybody posted, in the meantime, I URGE everybody NOT to do business with Celtrek... I do NOT have a good feeling about them at all. But, as I said, I will keep you posted. If Celtrek comes back with big apologies, I will amend my statements here.

Bossman · **Celtrek may lunch a new sim -** 24-02-2010, 19:53

It looks like they are not totally dead yet. They may be coming back down the road. At least they should have told their customers something. See the last posting on their twitter page - CelTrek (celtrek) on Twitter

Sophia · 24-02-2010, 22:23

Pfft. They are trying to con my Dad out of $650 without ever sending him the goods... now trying to con Paypal providing MY tracking number as "proof" of it being sent (which, as I said before, is ever so easy to prove WRONG)... not responding to ANY of our numerous tickets... would you do business with a company that shady? I wouldn't, even if they came back with the biggest bang on earth!

CellularPolice · 25-02-2010, 20:53

Here is the info we have gathered over the past few weeks:

Supposedly, their website and database was hacked by an outside party which is what brought all this on and they are working hard on getting everything back online. Why this takes over a month, I have no idea.....

The reason that no one answers the phones is because the owner has decided not to divulge any of the above info and has no ETA on getting back up & running. He may also not have any clue as to how to run a business, especially a SERVICE where the customer should ALWAYS be informed!

I also have reason to believe that the owner doesn’t really give a crap about his customers - since he seems to have plenty of time to give Twitter & Facebook updates daily but can't even find any time to keep customers abreast of the situation, apologize, etc.

We have spoken with the Federal authorities and criminal actions will be taken very soon due to the lack of communication from Global Roaming/Celtrek.

Stay Tuned!

andy · 26-02-2010, 00:46

I don't suppose you're related to those other two chancers obsessed with whining about Twitter and Facebook and equally irrelevant details, by any chance?

Come back when you can produce something with rather less obviously invented hearsay, or not at all

	(#2)
flipper9 (Offline) Junior Member Amateur Member Posts: 13 Join Date: 15 Aug 2009 Country:	18-02-2010, 22:11 Back to the topic of Global Roaming, is this an isolated incident or are they really having issues everywhere (i.e. nobody can buy airtime, people can't use their cards, etc).

	(#4)
flipper9 (Offline) Junior Member Amateur Member Posts: 13 Join Date: 15 Aug 2009 Country:	18-02-2010, 23:07 Okay, thanks! Guess I'll wait and see what happens. I'm not travelling for a bit and can hold off buying a sim card from anyone until then. They have the best rates for me, but if it doesn't work...that's the worst rate of all. LOL

	(#5)
Sophia (Offline) Member Advanced Member Posts: 75 Join Date: 20 Jan 2010 Country:	19-02-2010, 00:13 Right now you can't order from them anyway, all their products say "out of stock".

	(#6)
Sophia (Offline) Member Advanced Member Posts: 75 Join Date: 20 Jan 2010 Country:	23-02-2010, 18:58 Here a short update, more later. Celtrek responded to the claim by providing MY tracking number to Paypal, pretending it was sent and over with. Since they have flatly refused to communicate directly with either my Dad or myself, not responding to tickets, emails, and being offline on their live help chat, I must conclude they are a bunch of crooks. It is easy enough to prove that I paid for MY phone and my Dad for his, only he never received his. We sent a detailed statement to Paypal explaining what was sent to who and when, and that the tracking number provided had nothing to do with my Dad's order. Heck, he doesn't even live in the same country as me. Anyway, I will keep everybody posted, in the meantime, I URGE everybody NOT to do business with Celtrek... I do NOT have a good feeling about them at all. But, as I said, I will keep you posted. If Celtrek comes back with big apologies, I will amend my statements here.

	(#7)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	Celtrek may lunch a new sim - 24-02-2010, 19:53 It looks like they are not totally dead yet. They may be coming back down the road. At least they should have told their customers something. See the last posting on their twitter page - CelTrek (celtrek) on Twitter Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#8)
Sophia (Offline) Member Advanced Member Posts: 75 Join Date: 20 Jan 2010 Country:	24-02-2010, 22:23 Pfft. They are trying to con my Dad out of $650 without ever sending him the goods... now trying to con Paypal providing MY tracking number as "proof" of it being sent (which, as I said before, is ever so easy to prove WRONG)... not responding to ANY of our numerous tickets... would you do business with a company that shady? I wouldn't, even if they came back with the biggest bang on earth!

	(#9)
CellularPolice (Offline) Junior Member Newbie Posts: 1 Join Date: 23 Feb 2010 Country:	25-02-2010, 20:53 Here is the info we have gathered over the past few weeks: Supposedly, their website and database was hacked by an outside party which is what brought all this on and they are working hard on getting everything back online. Why this takes over a month, I have no idea..... The reason that no one answers the phones is because the owner has decided not to divulge any of the above info and has no ETA on getting back up & running. He may also not have any clue as to how to run a business, especially a SERVICE where the customer should ALWAYS be informed! I also have reason to believe that the owner doesn’t really give a crap about his customers - since he seems to have plenty of time to give Twitter & Facebook updates daily but can't even find any time to keep customers abreast of the situation, apologize, etc. We have spoken with the Federal authorities and criminal actions will be taken very soon due to the lack of communication from Global Roaming/Celtrek. Stay Tuned!

	(#10)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	26-02-2010, 00:46 I don't suppose you're related to those other two chancers obsessed with whining about Twitter and Facebook and equally irrelevant details, by any chance? Come back when you can produce something with rather less obviously invented hearsay, or not at all