Piranha Mobile Sim Card

[kctopitz]

Originally Posted by SeamusMacD

I reported the results to Piranha four days ago and I'm awaiting further contact.

Sorry for the long post - just wanted to provide enough information on what has been done already. Any suggestions re additional steps? Thanks!

Did Piranha ever get back to you and resolve this problem?

I'll share that, in trying to use my Piranha SIM in the US in the past few days, I've found that I'm not receiving incoming SMS -- and this is the second time I've had to deal with unreliable SMS in the past few months. Additionally, I tried calling their US number to speak to someone about this problem and the lack of reliability in general, but calls to that number didn't go through (just silence on the line -- no ringing, no voicemail).

This does not bode well for Piranha, and at this point I would not recommend their service.

[SeamusMacD]

Originally Posted by kctopitz

Did Piranha ever get back to you and resolve this problem?

No. It's now twelve days since I updated the support ticket with detailed information on the failure of the replacement sim. I haven't heard from them since. (The post had to be approved for publication by a moderator since I'm a new member on this forum so the "four days" mentioned in the post has by now grown to twelve days.)

Originally Posted by kctopitz

I'll share that, in trying to use my Piranha SIM in the US in the past few days, I've found that I'm not receiving incoming SMS -- and this is the second time I've had to deal with unreliable SMS in the past few months. Additionally, I tried calling their US number to speak to someone about this problem and the lack of reliability in general, but calls to that number didn't go through (just silence on the line -- no ringing, no voicemail).

This does not bode well for Piranha, and at this point I would not recommend their service.

They should deploy the expertise needed to ensure reliable texting - the problem seems to be fairly common.