Report on using Orange Mobicarte in France

[TraceyJ]

Originally Posted by sbrian

My problem is that I only have an available balance of 3.31 EUR, but I purchased the SIM + 25.00 EUR credit. I have managed to get my password and set up an account online with Orange : téléphones, forfaits, Internet, actualité, sport, video, and as near as I can tell, the only activity on the account was two charges on 07/03/2012 at 14:39...one is for an outgoing call for 0.220 EUR and one for "communication" for 1.472 EUR. That tells me that the original credit on the SIM was only 5.00 EUR. I'm assuming that this was part of the activation/registration process, but if the SIM had 25.00 EUR on it, then the remaining balance should be 23.31

Just wondering if you ever resolved this? My card arrived this week but there is only 5 EUR credit on it rather than 15.

Also, I have been able to create an account on the orange portail but I can't access some parts of the account as I need to provide the required ID? I purchased the sim via the ebay seller referred to in this thread so I was wondering what other people's experiences were on this?

Thanks for all the very useful info in here

[gundesen]

Hi, I bought a mobicarte through 2004ibiza. There was a handwritten 4 digit PIN # with the card. What is that for please?

[jsteinhu]

I purchased an activated card from the ebay.fr seller discussed on this thread. When the sim arrived I was able to SMS another local phone using it and create an orange.fr account. However, several days later when I log in I get the following message whenever I try to do anything useful like add Internet Max. Suggestions?

Vous ne pouvez pas accéder à l'espace clients car France Telecom n'a pas reçu votre déclaration d'identité.

Comme indiqué dans les conditions générales de vente mobicarte, votre ligne sera prochainement suspendue. Pour vous éviter ce désagrément, nous vous invitons à retourner dans votre point de vente mobicarte pour vous identifier. Pensez à vous munir de votre pièce d'identité et de votre mobicarte.
Si vous n'êtes pas en mesure de retourner sur votre point de vente d'origine, rendez-vous dans un point de vente de même enseigne ou dans l'agence France Telecom la plus proche de chez vous.

Une fois cette déclaration effectuée, vous pourrez accéder à votre espace clients sous 48 h.

Thanks for your help!