Toggle Mobile - Page 43

peterdoo · 14-04-2016, 22:36

This happens to me when receiving calls from the USA on my German non-mobile number. They very often appear as xxx-xxx-xxxx without the one or 001 in front of them.

MBK · 14-04-2016, 22:43

This is a general problem with many (all ?) different providers when roaming, depending on the countries.

I guess toggle is saying this isn't an issue because they can't do anything about it on their end?

bourbonkiller · 27-04-2016, 13:13

I am wondering, what will be the roaming rates for non Toggle-Mobile countries from 1st of may 2016? The calculator at their website still shows the recent prices...

BK

peterdoo · 10-05-2016, 10:12

Toggle has always been late implementing EU-regulated tariffs. Probably waiting until somebody complains with Ofcom.

In any case, as the calls from UK to UK (and to many EU-landlines) cost 3p/min, calls from non-toggle EU-Countries to the UK should not be allowed to cost more than 8p/min. In many countries they are still listed with 18p/min.

If you look at Lycamobile prices, they seem to have disabled data roaming in regulated tariff, so that one is forced to book a data roaming package which in most of the cases is more expensive than the regulated tariff would be. Not really user friendly.

inquisitor · 04-06-2016, 13:07

I recently had the opportunity to speak to a senior Lycamobile representative who told me that it was decided to no longer actively market toggle and that it will probably be phased out at some point of time. He cited the failure to attract high-volume customers and the unreliability of the automatic IMSI switching performed by the STK application as main concerns that have led to the decision. As an alternative he suggested Lyca 2 in 1 which however is only available to British Lycamobile SIM cards that can have a Polish and Irish MSISDN/IMSI added. Funnily this service again relies on STK for IMSI switching.

ChrisNeedsToKnow · 04-06-2016, 14:55

Thanks, inquisitor, for the insight!

How do they want to attract "high volume" customers, if the product isn't reliable in the first place?

Had I known for sure that the product is supported, AND had they allowed porting in German+Swiss numbers (and other numbers), AND add meaningful international data-packages, I might have switched my main numbers to one single card. It would've beed perfect.

But trying to market an incomplete product, then complain that there's no uptake?!

Strange strategy!

With this new info, all Lyca is finally out the window for me. After all, customers never know what will happen tomorrow.

peterdoo · 04-09-2016, 12:13

Toggle has finally published the rates to adapt to the new EU roaming regulation valid since April 30th. Although the rate list shows various rates for the same item, the rates from most Toggle countries to Toggle countries seem to be:

Landline/mobile: 7p/min
SMS: 5p/min
Data: 18p/MB

From non-Toggle EU to Toggle the rates seem to be:
Landline/mobile: 18p/min
SMS: 5p/min
Data: 17p/MB

Far over the rates of many EU prepaid SIMs that today offer the following from any (except home) EU to any EU country:
Landline/mobile: 4p/min
SMS: 1p/min
Data: 4p/MB

davegr · 10-09-2016, 11:53

Quote:

Originally Posted by peterdoo

Far over the rates of many EU prepaid SIMs that today offer the following from any (except home) EU to any EU country:
Landline/mobile: 4p/min
SMS: 1p/min
Data: 4p/MB

Aside from the UK networks, which EU prepaid sim cards are offering those rates? I've looked around and have not been able to find any!

peterdoo · 11-09-2016, 13:51

I haven't checked it lately, however in May the German Telekom prepaid (including Congstar) and Spanish Orange and Movistar had these prices without the need to book any domestic package. The German Telekom is scraping surcharges completely when a domestic package is booked in October.

andy · 18-09-2016, 18:03

Toggle has now increased the rates within the UK to 7 p/min for UK landline and mobiles, matching the rates in other Toggle countries.

I phoned up to ask about this, and was told that the increase was mandated by regulators. You can well imagine that I called this as untrue, and said I thought it cynical of the company to brief its staff to lie to customers.

Rates are now double certain rivals within the UK, and UK customers roaming in Europe calls to UK are 2 to 4 times the rates of UK main networks.

However, calls from Toggle countries to the other Toggle countries plus others are still priced at 3p to landlines, 9p to mobiles, so perhaps using calltrough will help some people.

	(#1)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	14-04-2016, 22:36 This happens to me when receiving calls from the USA on my German non-mobile number. They very often appear as xxx-xxx-xxxx without the one or 001 in front of them.

	(#2)
MBK (Offline) Senior Member Prepaid Fan Posts: 116 Join Date: 31 Dec 2012 Country:	14-04-2016, 22:43 This is a general problem with many (all ?) different providers when roaming, depending on the countries. I guess toggle is saying this isn't an issue because they can't do anything about it on their end?

	(#3)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	27-04-2016, 13:13 I am wondering, what will be the roaming rates for non Toggle-Mobile countries from 1st of may 2016? The calculator at their website still shows the recent prices... BK ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile

	(#4)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	10-05-2016, 10:12 Toggle has always been late implementing EU-regulated tariffs. Probably waiting until somebody complains with Ofcom. In any case, as the calls from UK to UK (and to many EU-landlines) cost 3p/min, calls from non-toggle EU-Countries to the UK should not be allowed to cost more than 8p/min. In many countries they are still listed with 18p/min. If you look at Lycamobile prices, they seem to have disabled data roaming in regulated tariff, so that one is forced to book a data roaming package which in most of the cases is more expensive than the regulated tariff would be. Not really user friendly.

	(#5)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	04-06-2016, 13:07 I recently had the opportunity to speak to a senior Lycamobile representative who told me that it was decided to no longer actively market toggle and that it will probably be phased out at some point of time. He cited the failure to attract high-volume customers and the unreliability of the automatic IMSI switching performed by the STK application as main concerns that have led to the decision. As an alternative he suggested Lyca 2 in 1 which however is only available to British Lycamobile SIM cards that can have a Polish and Irish MSISDN/IMSI added. Funnily this service again relies on STK for IMSI switching. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#6)
ChrisNeedsToKnow (Offline) Member Advanced Member Posts: 81 Join Date: 22 May 2013 Country:	04-06-2016, 14:55 Thanks, inquisitor, for the insight! How do they want to attract "high volume" customers, if the product isn't reliable in the first place? Had I known for sure that the product is supported, AND had they allowed porting in German+Swiss numbers (and other numbers), AND add meaningful international data-packages, I might have switched my main numbers to one single card. It would've beed perfect. But trying to market an incomplete product, then complain that there's no uptake?! Strange strategy! With this new info, all Lyca is finally out the window for me. After all, customers never know what will happen tomorrow.

	(#7)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	04-09-2016, 12:13 Toggle has finally published the rates to adapt to the new EU roaming regulation valid since April 30th. Although the rate list shows various rates for the same item, the rates from most Toggle countries to Toggle countries seem to be: Landline/mobile: 7p/min SMS: 5p/min Data: 18p/MB From non-Toggle EU to Toggle the rates seem to be: Landline/mobile: 18p/min SMS: 5p/min Data: 17p/MB Far over the rates of many EU prepaid SIMs that today offer the following from any (except home) EU to any EU country: Landline/mobile: 4p/min SMS: 1p/min Data: 4p/MB

	(#9)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	11-09-2016, 13:51 I haven't checked it lately, however in May the German Telekom prepaid (including Congstar) and Spanish Orange and Movistar had these prices without the need to book any domestic package. The German Telekom is scraping surcharges completely when a domestic package is booked in October.

	(#10)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	18-09-2016, 18:03 Toggle has now increased the rates within the UK to 7 p/min for UK landline and mobiles, matching the rates in other Toggle countries. I phoned up to ask about this, and was told that the increase was mandated by regulators. You can well imagine that I called this as untrue, and said I thought it cynical of the company to brief its staff to lie to customers. Rates are now double certain rivals within the UK, and UK customers roaming in Europe calls to UK are 2 to 4 times the rates of UK main networks. However, calls from Toggle countries to the other Toggle countries plus others are still priced at 3p to landlines, 9p to mobiles, so perhaps using calltrough will help some people. Last edited by andy; 18-09-2016 at 18:32..