Truphone Local Anywhere quietly increases pricing - Page 4

petkow · 15-11-2010, 10:58

Quote:

Originally Posted by bartolo5

Well hopefully Truphone will bring Canada soon as a local anywhere country and then you will have a very very competitive product.

Yes, sometime in the next 10 years I suppose!

I very much doubt that even the "coming soon" countries will be here before the end of the year. I just noticed that Australia has moved back to this pile again.

masr4779 · 15-11-2010, 15:07

Thought I'd follow up on my prior post...

I received the TLA SIM from an online vendor last Thursday. After several phone calls and emails, I was finally able to activate the SIM this morning. The only issue now is that the credit card authorization is still not working. The truphone website is still saying that the activation is not accepted, while my bank is telling me that they are authorizing the charges. Seems like truphone has some problems with their online payment systems. I've emailed the helpdesk a couple of times to see if they were still looking in to this problem, but I received no response yet.

As far as the phone service goes, it appears to work well. Dialing is very simple, and there is no callback process (as advertised). Here in the US the reception seems to be strong. It looks like it uses T-Mobile bands, and it gets equal reception as my regular T-Mobile phone/account. I have set it up with my google voice number, and that seems to work well. So, when I travel abroad now, at least the phone service appears that it will work well. The only problem is that when I run out of my starter credit, I may be out of luck. Hopefully truphone fixes these glitches. If not, I cannot see them lasting long.

I'll post back if something changes regarding the payment process and report how the service works for me abroad.

bartolo5 · 16-11-2010, 09:07

Quote:

Originally Posted by masr4779

The only problem is that when I run out of my starter credit, I may be out of luck. Hopefully truphone fixes these glitches. If not, I cannot see them lasting long.

I'll post back if something changes regarding the payment process and report how the service works for me abroad.

Actually now that I remember last time I recharged the SIM, I was in Greece and I did it simply calling 404. Pressing '1' after it tells you your remaining balance will directly charge the credit card on file instantly. Worked for me first time and without problems. Maybe you could try that?

404 is a free call no matter where you are in the world. neat.

bartolo5 · 16-11-2010, 08:59

Quote:

Originally Posted by petkow

Yes, sometime in the next 10 years I suppose!

I very much doubt that even the "coming soon" countries will be here before the end of the year. I just noticed that Australia has moved back to this pile again.

I noticed that.

Seems like they botched the Australian launch? I mean, they had a big banner on the front page announcing Australia as a new country, most of the stuff on the TLA section was updated, you could get a number .. and it has all been rolled back .. without saying a peep, which makes you question the seriousness of this company.

Searching on Google for "Truphone Local Anywhere" gives also a pretty bleak picture about the traction of all this. Seems like no one is talking about it, at least online, which is not too surprising anyway given its supposed to be a global product that only works in two countries.

Hoping for better news from TLA soon, I really want them to succeed.

Just went back to their press release about launching Spain and Netherlands which you can see here and it says there: "The service will become available to customers in the Netherlands and Spain in the autumn.". So technically Truphone still has until december 21st if they want to abide by their own press releases

Truphone · 16-11-2010, 10:04

Hi Masr4779

Please feel free to PM us on here and we'll get the problem looked into.

Re: Australia - news very shortly!

petkow · 18-11-2010, 17:22

If they have a problem with their own payment system (and authorising foreign registered credit cards etc.) why don't they just allow paypal payments for the time being?

rfranzq · *Last edited by rfranzq; 19-11-2010 at 03:13.. Reason: final sentence*

Here is a tip for getting the US area code you want when you order from the Truphone website. When you buy a SIM from the web site it will first show a New York area code and phone number. There is a drop down list for other states. Well, let us say you live in a state with multiple area codes. California, for instance. Let us say you choose California and don't like the area code--wrong end of the state, choose any other state and choose California again. If you keep doing this you will eventually see most area codes in California. It might take 20-30 times doing this to see the one you want [562, for instance]. And if you don't choose it then, you might have to do it 20-30 times again to see it again. So be patient and see what is available, but don't get too greedy, you might double or triple your time to see the area code you want again.

You can test this without buying one.

Stu · 19-11-2010, 16:08

If I activate my Truphone SIM, can I pay the $15 member rate only for the months it might help me?

rfranzq · **Yes. Your first month includes it. -** 19-11-2010, 20:36

Quote:

Originally Posted by Stu

If I activate my Truphone SIM, can I pay the $15 member rate only for the months it might help me?

Yes. Your first month includes it.

bartolo5 · 01-12-2010, 19:01

It's december 1st 2010, around 6pm in London UK, the day its coming to a end, and still no news from Truphone. After rolling back the launch of Australia, there still not news about the next countries 'coming soon'. Website is still miss-pricing incoming calls in europe if you are a US customer, blog hasn't been updated since september 1st!

Only 20 days left till the autumn is over, Truphone's promised timeframe for delivery of all the truphone countries of this year. Let's see what happens.

	(#2)
masr4779 (Offline) Junior Member Newbie Posts: 4 Join Date: 04 Nov 2010 Country:	15-11-2010, 15:07 Thought I'd follow up on my prior post... I received the TLA SIM from an online vendor last Thursday. After several phone calls and emails, I was finally able to activate the SIM this morning. The only issue now is that the credit card authorization is still not working. The truphone website is still saying that the activation is not accepted, while my bank is telling me that they are authorizing the charges. Seems like truphone has some problems with their online payment systems. I've emailed the helpdesk a couple of times to see if they were still looking in to this problem, but I received no response yet. As far as the phone service goes, it appears to work well. Dialing is very simple, and there is no callback process (as advertised). Here in the US the reception seems to be strong. It looks like it uses T-Mobile bands, and it gets equal reception as my regular T-Mobile phone/account. I have set it up with my google voice number, and that seems to work well. So, when I travel abroad now, at least the phone service appears that it will work well. The only problem is that when I run out of my starter credit, I may be out of luck. Hopefully truphone fixes these glitches. If not, I cannot see them lasting long. I'll post back if something changes regarding the payment process and report how the service works for me abroad.

	(#5)
Truphone (Offline) DEALER Newbie Posts: 9 Join Date: 14 Apr 2010 Country:	16-11-2010, 10:04 Hi Masr4779 Please feel free to PM us on here and we'll get the problem looked into. Re: Australia - news very shortly!

	(#6)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	18-11-2010, 17:22 If they have a problem with their own payment system (and authorising foreign registered credit cards etc.) why don't they just allow paypal payments for the time being?

	(#7)
rfranzq (Offline) Senior Member Prepaid Specialist Posts: 774 Join Date: 21 Apr 2009 Country:	Tip for getting the US area code you want when you order from the Truphone website - 19-11-2010, 03:12 Here is a tip for getting the US area code you want when you order from the Truphone website. When you buy a SIM from the web site it will first show a New York area code and phone number. There is a drop down list for other states. Well, let us say you live in a state with multiple area codes. California, for instance. Let us say you choose California and don't like the area code--wrong end of the state, choose any other state and choose California again. If you keep doing this you will eventually see most area codes in California. It might take 20-30 times doing this to see the one you want [562, for instance]. And if you don't choose it then, you might have to do it 20-30 times again to see it again. So be patient and see what is available, but don't get too greedy, you might double or triple your time to see the area code you want again. You can test this without buying one. Last edited by rfranzq; 19-11-2010 at 03:13.. Reason: final sentence

	(#8)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	19-11-2010, 16:08 If I activate my Truphone SIM, can I pay the $15 member rate only for the months it might help me?

	(#10)
bartolo5 (Offline) Member Official Member Posts: 31 Join Date: 19 Oct 2010 Country:	01-12-2010, 19:01 It's december 1st 2010, around 6pm in London UK, the day its coming to a end, and still no news from Truphone. After rolling back the launch of Australia, there still not news about the next countries 'coming soon'. Website is still miss-pricing incoming calls in europe if you are a US customer, blog hasn't been updated since september 1st! Only 20 days left till the autumn is over, Truphone's promised timeframe for delivery of all the truphone countries of this year. Let's see what happens.