ekit dual number [US & UK] SIMs

[JDekit]

Thanks for sending us the details Kupe.

We've looked at the logs, and during the time you were in France we were seeing 2-5% errors being passed from the French network operators infrastructure through the mobile network. Unfortunately it looks like you got a disproportionate number of these errors. Please accept our apologies. We're confident this issue has been resolved. Please let me know how you go in Germany, and I'd certainly appreciate you reporting back on your experience during your next France trip in July. All the best for your German travels. It's a great time of year to the in Europe.

JD

[kupe]

Originally Posted by JDekit

Please let me know how you go in Germany, and I'd certainly appreciate you reporting back on your experience during your next France trip in July. All the best for your German travels. It's a great time of year to be in Europe.

JD

Thanks JD! eKit worked perfectly in Germany! Hopefully just a brief glitch back in France.

Regarding the weather though.... I was in Munich, where after 5 days of non-stop HEAVY rain, the Isar River was nearly cresting its banks and sand-bagging was being discussed! Just across the border in Austria you may have seen news coverage of flooding in the streets! Just my luck though, almost anywhere else in Europe it was sunny and beautiful! The good news was that the weather had us holed up in a beer-hall where we watched the USA upset Spain in the Confederation Cup! Woohoo!!!! And of course then had to call everybody on my eKit to share the news!

Kupe

[JDekit]

That's great Kupe, I'm glad the service worked well for you.

You could certainly do plenty worse than being holed up in a German beer hall.

JD

[meir]

I can confirm eKit works well in Hungary, Slovakia, Austria and Czech Republic. I used to have problems in Hungary with other SIM cards, but eKit was fine there. Even voice quality was good to very good even when calling via Betamax.

[FBlack_111]

Something odd happened with my new Ekit Dual SIM.

As per the User Guide, the U.S. SIM deactivated after 7 days of non use. The guide says you can reactivate it by going online, or over the phone, or with customer service.

But in addition to the U.S. number being deactivated, the U.K number was deactivated too. The phone would not take the UK. Pin code at all. It was as if the whole SIM was deactivated. I had to activate it via my computer at Recharge Minutes.

Has anyone else had their US number shut down after the 7 days? What about their global number? How did you get it all reactivated?

[glhs509]

Well I just got back and either I have a glitchy SIM card or the service is not living up to my expectations.

eKit did not work well for me in: Czech Rep., Austria, Slovenia, and Croatia. I received a call back about 1 in 6 times in the Czech Rep....never in Austria/Slovenia and about 1 in 10 times in Croatia. I was too busy zipping through Slovakia, so I never bothered to check there. ALL incoming calls to the +44 number all went to voicemail (i.e. the phone never rang). Calls to the local +1 number came through fine (albeit with ~4sec lag in voice quality).

In one instance, I was asked for the PUK since it said I had incorrectly entered the PIN 3 times (which I hadn't). After turning the phone off/on it accepted my PIN fine. Unclear if this is carrier related since I attempted to manually search for networks when I was unable to place calls.

I'm going to have to pass on eKit...it's too bad since the rates were fairly reasonable. The headache with trying to make a simple call outweighs the decent rates.

-Ken

[FBlack_111]

glhs509:

I am curious what type of phone you were using. I had ring back problems a year ago on one of my phones. I took 2 phones with me then. Seems on one phone I had to send a text message to get a ring back. The trick is to send an SMS with just the phone number you want to call in it to 1234. No charge for the SMS. The SIM worked fine in my other phone.

[glhs509]

Originally Posted by FBlack_111

glhs509:

I am curious what type of phone you were using. I had ring back problems a year ago on one of my phones. I took 2 phones with me then. Seems on one phone I had to send a text message to get a ring back. The trick is to send an SMS with just the phone number you want to call in it to 1234. No charge for the SMS. The SIM worked fine in my other phone.

My main phone/PDA is an iMate K-Jam which has been solid for almost 5 yrs now. Ring backs have worked in the past on other SIMs, including most recently Yackie.
The eKit in USA mode (while in the USA) worked fine before leaving. I had also tried the eKit SIM on my wife's Nokia while abroad with similar results.

Unfortunately I had to make several calls in a jam (non-casual) and thus had to resort to my T-Mo USA SIM...waiting to pour myself a stiff drink before I look at the billings (although I'm on the grandfathered [pre-worldclass] and may not be so bad off)...

[Bossman]

Very true that a lot of newer phones, especially smartphones tend to not work well with some of these callback sims. However, that does not explain why all incoming calls to the UK number went straight to VM.

Originally Posted by FBlack_111

glhs509:

I am curious what type of phone you were using. I had ring back problems a year ago on one of my phones. I took 2 phones with me then. Seems on one phone I had to send a text message to get a ring back. The trick is to send an SMS with just the phone number you want to call in it to 1234. No charge for the SMS. The SIM worked fine in my other phone.

[schuster]

Originally Posted by glhs509

Well I just got back and either I have a glitchy SIM card or the service is not living up to my expectations.

eKit did not work well for me in: Czech Rep., Austria, Slovenia, and Croatia. I received a call back about 1 in 6 times in the Czech Rep....never in Austria/Slovenia and about 1 in 10 times in Croatia. I was too busy zipping through Slovakia, so I never bothered to check there. ALL incoming calls to the +44 number all went to voicemail (i.e. the phone never rang). Calls to the local +1 number came through fine (albeit with ~4sec lag in voice quality).

In one instance, I was asked for the PUK since it said I had incorrectly entered the PIN 3 times (which I hadn't). After turning the phone off/on it accepted my PIN fine. Unclear if this is carrier related since I attempted to manually search for networks when I was unable to place calls.

I'm going to have to pass on eKit...it's too bad since the rates were fairly reasonable. The headache with trying to make a simple call outweighs the decent rates.

-Ken

In June, we used eKit cards (both the old UK number and the newer dual SIM) in Germany, Austria, Czech Republic, Hungary, and Slovakia. No problems whatsoever.