Is Maxroam working? - Page 7

Grampa · 07-04-2009, 05:56

Quote:

Originally Posted by Bossman

Intially I had to use the alternate dialing method on both of them. Now, direct dial works on the L7.

I had the same experience: at first direct dialing didn't work, now it does. It might be worth another try.

motif1 · **Buy now, you will be roaming in your dreams -** 10-04-2009, 10:52

Local DID numbers still not available.

The Maxroam staff is pretty good at calling all of my support tickets "resolved" and closing them. They REALLY close it, they make sure it says "this ticket is resolved and CANNOT be reopened" ! They have to shoot it twice to make sure it stays dead, or they know it will get up and start walking again, because of course it's NOT resolved.

They must be having a near-death experience, their revenues must be close to zero. I have a card I could not even use yet because no DID, fortunately I bought the cheapest plan and of course haven't paid for any airtime yet, because the card is useless to me without a local DID. I can't imagine that anybody is buying airtime.

If I were them, I might quietly remove from the front page of the web site the part that screams, BUY NOW, YOU WILL BE ROAMING IN 5 MINUTES.

Bossman · 10-04-2009, 17:00

I am sure there are quite a few folks (myself included) that would not have considered their service at all, if it was not for the local DID's they offer. Most of their advertisement is also built around the DID thing.

Quote:

Originally Posted by motif1

Local DID numbers still not available.

They must be having a near-death experience, their revenues must be close to zero. I have a card I could not even use yet because no DID, fortunately I bought the cheapest plan and of course haven't paid for any airtime yet, because the card is useless to me without a local DID. I can't imagine that anybody is buying airtime.

If I were them, I might quietly remove from the front page of the web site the part that screams, BUY NOW, YOU WILL BE ROAMING IN 5 MINUTES.

petkow · 22-04-2009, 08:52

Now that UM is dead and gone, and people start looking for alternatives, does anyone have any updates on these guys? Are they also heading down the UM route?

ALL my 'tickets' have been 'resolved' without anything actually happening. Has anyone had any indications if the DID's will come online soon?

Grampa · 22-04-2009, 09:15

Yes, I was told they hoped to have it done by the end of the week. Of course, I was told that last week.

2bikes.org · 22-04-2009, 12:39

I purchased a MAXroam Sim last week to use during our up coming trip round Europe - oh how I wish I'd seen this forum first!

After managing to muddle through getting outgoing and text messages working, now that all the instructions and videos on their website are wrong, I realised that I had been issued with a Belgium number - not the UK one I was expecting!

So if some one calls me from the UK when I am roaming in Europe, not only will I be paying to receive the call, they will be paying to make an
international call from the UK, the combination of which would work out more than just ringing me on my UK vodafone sim.

I have raised a request to the support desk asking for a full refund as the SIM does not work as advertised, if I don;t get a response I will be raising a dispute through paypal.

Very disappointed - it would have been nice to save a bit on our data and SMS roaming costs - but I guess I will put vodafone passport on my UK account and keep a look out for free wifi while away!

Mike

Bossman · 22-04-2009, 13:07

You did the correct thing in asking for a refund. I really ca't believe that maxroam has not updated their website to reflect to indicate what they are really getting. At least until they get their DID problems ironed out. As it is now, their sim cards are no better that most other international sim cards out there. In a lot of cases, it's more expensive.

In this very dynamic market, it may be too late for them by the time they fix their DID problems.

They definitely need to update all the outdated stuff they are advertising on their website.

Quote:

Originally Posted by 2bikes.org

I purchased a MAXroam Sim last week to use during our up coming trip round Europe - oh how I wish I'd seen this forum first!

After managing to muddle through getting outgoing and text messages working, now that all the instructions and videos on their website are wrong, I realised that I had been issued with a Belgium number - not the UK one I was expecting!

So if some one calls me from the UK when I am roaming in Europe, not only will I be paying to receive the call, they will be paying to make an
international call from the UK, the combination of which would work out more than just ringing me on my UK vodafone sim.

I have raised a request to the support desk asking for a full refund as the SIM does not work as advertised, if I don;t get a response I will be raising a dispute through paypal.

Very disappointed - it would have been nice to save a bit on our data and SMS roaming costs - but I guess I will put vodafone passport on my UK account and keep a look out for free wifi while away!

Mike

Grampa · 22-04-2009, 16:32

Something is going on a MAXRoam's website. For weeks the page for purchasing new numbers has displayed an error message, with no numbers showing up in the drop-down box. Now the error message is gone, and the drop-down box offers the ability to purchase numbers in one U.S. area code (Toledo, Ohio, I believe). I didn't try to purchase anything because I want to conserve the small credit in my account, but if someone wants to invest 99 eurocents, I'd be interested to know whether it works.

The call forwarding page still shows an error when you try to forward your number. Some while ago, I was able to forward my Belgium number to my home phone, but of course that doesn't do me much good.

Bossman · 22-04-2009, 16:38

Well, the agreement is that each sim will have one DID and then the option to purchase other DID's ifi needed. In my opinion, they need to get the default DID working first, and then work on fixing the part about adding other DID's. Unless they are no longer offering any default DID's as they are advertising and now requiring a purchase. That will likely be the end for them. Since most folks probably would not have considered them were it not for the DID.

Grampa · 22-04-2009, 19:14

I don't disagree. Getting my original DID back is more important. But it would at least be a good sign if they were able to assign any non-Belgium numbers to the card. They may need to set up the capability to assign non-Belgium DIDs before they can begin matching the DIDs of their original customers to their cards.

	(#2)
motif1 (Offline) Junior Member Newbie Posts: 4 Join Date: 13 Mar 2009 Country:	Buy now, you will be roaming in your dreams - 10-04-2009, 10:52 Local DID numbers still not available. The Maxroam staff is pretty good at calling all of my support tickets "resolved" and closing them. They REALLY close it, they make sure it says "this ticket is resolved and CANNOT be reopened" ! They have to shoot it twice to make sure it stays dead, or they know it will get up and start walking again, because of course it's NOT resolved. They must be having a near-death experience, their revenues must be close to zero. I have a card I could not even use yet because no DID, fortunately I bought the cheapest plan and of course haven't paid for any airtime yet, because the card is useless to me without a local DID. I can't imagine that anybody is buying airtime. If I were them, I might quietly remove from the front page of the web site the part that screams, BUY NOW, YOU WILL BE ROAMING IN 5 MINUTES.

	(#4)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	22-04-2009, 08:52 Now that UM is dead and gone, and people start looking for alternatives, does anyone have any updates on these guys? Are they also heading down the UM route? ALL my 'tickets' have been 'resolved' without anything actually happening. Has anyone had any indications if the DID's will come online soon?

	(#5)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	22-04-2009, 09:15 Yes, I was told they hoped to have it done by the end of the week. Of course, I was told that last week.

	(#6)
2bikes.org (Offline) Junior Member Newbie Posts: 1 Join Date: 22 Apr 2009 Country:	22-04-2009, 12:39 I purchased a MAXroam Sim last week to use during our up coming trip round Europe - oh how I wish I'd seen this forum first! After managing to muddle through getting outgoing and text messages working, now that all the instructions and videos on their website are wrong, I realised that I had been issued with a Belgium number - not the UK one I was expecting! So if some one calls me from the UK when I am roaming in Europe, not only will I be paying to receive the call, they will be paying to make an international call from the UK, the combination of which would work out more than just ringing me on my UK vodafone sim. I have raised a request to the support desk asking for a full refund as the SIM does not work as advertised, if I don;t get a response I will be raising a dispute through paypal. Very disappointed - it would have been nice to save a bit on our data and SMS roaming costs - but I guess I will put vodafone passport on my UK account and keep a look out for free wifi while away! Mike 2Bikes Eurotour - riding in aid of "Riders for Health" Support and Track us at WWW.2BIKES.ORG

	(#8)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	22-04-2009, 16:32 Something is going on a MAXRoam's website. For weeks the page for purchasing new numbers has displayed an error message, with no numbers showing up in the drop-down box. Now the error message is gone, and the drop-down box offers the ability to purchase numbers in one U.S. area code (Toledo, Ohio, I believe). I didn't try to purchase anything because I want to conserve the small credit in my account, but if someone wants to invest 99 eurocents, I'd be interested to know whether it works. The call forwarding page still shows an error when you try to forward your number. Some while ago, I was able to forward my Belgium number to my home phone, but of course that doesn't do me much good.

	(#9)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	22-04-2009, 16:38 Well, the agreement is that each sim will have one DID and then the option to purchase other DID's ifi needed. In my opinion, they need to get the default DID working first, and then work on fixing the part about adding other DID's. Unless they are no longer offering any default DID's as they are advertising and now requiring a purchase. That will likely be the end for them. Since most folks probably would not have considered them were it not for the DID. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#10)
Grampa (Offline) Member Advanced Member Posts: 97 Join Date: 01 Oct 2007 Country:	22-04-2009, 19:14 I don't disagree. Getting my original DID back is more important. But it would at least be a good sign if they were able to assign any non-Belgium numbers to the card. They may need to set up the capability to assign non-Belgium DIDs before they can begin matching the DIDs of their original customers to their cards.