European deregulation - Page 2

gmmour · 14-11-2007, 15:57

They can't just drop customer support on a language of a country where they provide service! Linguistic laws are very strict in the EU!

That's why, although I see pan-european carriers as something inevitable, I do think that the customer care part will remain on a country-by-country or language-by-language basis, as most customers actually use the service on the country of residence! What might be able to happen is for them to be able to connect you to your local language customer care center, and for local customer care centers to be able to have some kind of communication and co-operation with such centers in other countries for end-users to receive seamless customer support regardless of the country where their SIM is registered!

Motel75 · 14-11-2007, 23:13

I think things are getting a little OT here...

	(#1)
gmmour (Offline) Member Advanced Member Posts: 92 Join Date: 03 Oct 2006 Country:	14-11-2007, 15:57 They can't just drop customer support on a language of a country where they provide service! Linguistic laws are very strict in the EU! That's why, although I see pan-european carriers as something inevitable, I do think that the customer care part will remain on a country-by-country or language-by-language basis, as most customers actually use the service on the country of residence! What might be able to happen is for them to be able to connect you to your local language customer care center, and for local customer care centers to be able to have some kind of communication and co-operation with such centers in other countries for end-users to receive seamless customer support regardless of the country where their SIM is registered!

	(#2)
Motel75 (Offline) Senior Member Prepaid Pioneer Posts: 573 Join Date: 15 Jun 2006 Location: Berlin Country:	14-11-2007, 23:13 I think things are getting a little OT here... Current DE: Vodafone, Netzklub; PL: Klucz, Virgin; UK: Giffgaff, Vodafone; US: T-Mobile; CA: 7-Eleven; IT: Vodafone; UA: Kyivstar; FR: Bouygues; GR: Vodafone Former DE: Vodafone, T-Mobile, O2, Blauworld, 01051mobile, Solomo, Lycamobile, Simyo, Congstar, Fonic, Edeka Mobile, Lidl Mobile; PL: Heyah, Era, Virgin, Sami Swoi, Orange, POP, iPlus, Carrefour Mova, Telepin Mobi, Play, Lycamobile, T-Mobile; UK: Vodafone, T-Mobile, Virgin; US: T-Mobile, AT&T, Lycamobile; CZ: Vodafone, Oskar; ES: Lebara; GR: Vodafone, Wind; UA: Vodafone; IL: Orange; TR: Turkcell