Callkey Manx-based SIMs completely offline no calls possible - Page 5

ygeffens · 03-10-2007, 12:23

Quote:

Originally Posted by andy

Sorry, Yves, but a company is not obliged to publish its internal workings, and what on earth could you have done about it last week?

Sorry, what I meant is this:
Callkey could have made an announcement like this:
"Due to blah-blah-blah, will are forced to stop delivering service, we will start again on..."

Now, nobody knew what was happening, everybody was speculating: technical, financial problems, ...
I trust a company better if they are honest from day one, instead of telling nothing and hoping nobody notices.

andy · 03-10-2007, 13:44

They don't sell to or otherwise deal directly with customers, but via distributors and resellers as we are well aware, and some of those have indeed published information

RTuesday · 03-10-2007, 13:50

Quote:

Originally Posted by andy

They don't sell to or otherwise deal directly with customers, but via distributors and resellers as we are well aware, and those have indeed published information.

Where have GT-sim and ekit (for example) published any information on the outage? I've received no emails from either of them, and their web sites are still selling the same products.

bbob · 03-10-2007, 13:57

Quote:

Originally Posted by RTuesday

Where have GT-sim and ekit (for example) published any information on the outage? I've received no emails from either of them, and their web sites are still selling the same products.

Different sites different policies. What does this tell you about companies not publising this information on their site. You can fill this in yourself.

andy · 03-10-2007, 10:15

The removed posts contained private communications between other parties, and should not have been on here.

Furthermore, the way that they were written risked misleading people as to sequences of events and actions by certain parties. For instance, a statement "I have received ..." isn't the same as "I phoned up and asked about ... [and later got a forwarded email reply]". That party has told me that this phone call approach was the first he knew about it.

As for other comments above, it is still just speculation at the moment. There are still things happening, and it's expected to play out this week. I'd say don't destroy the SIM card.

The message may differ from different resellers depending on their motivations; some are approaching other networks - even though some SIMs are still working, some can be replaced, or they may all start working again. I'm not rushing with a similar replacement offer (valid to Oct 12th) to what petkow mentions, though I know slightly more of the detail.

petkow · 03-10-2007, 11:16

I really depend on this, so I have rushed in! However, I am now having some second thoughts, especially as I do have 2 of one type (Global Premium) and 1 slightly different (England and Ireland).

The devil is in the detail... what is the detail that you have Andy? I was told it is a like for like type replacement product! Same countries etc.

andy · 03-10-2007, 11:47

Quote:

Originally Posted by petkow

I really depend on this, so I have rushed in! However, I am now having some second thoughts, especially as I do have 2 of one type (Global Premium) and 1 slightly different (England and Ireland).

The devil is in the detail... what is the detail that you have Andy? I was told it is a like for like type replacement product! Same countries etc.

It is like for like, but of course we already knew that certain terms of the ones we have were already no longer available on more recent ones. Which is why I'll wait.

petkow · 03-10-2007, 14:09

Oh help! I just had a look at the new product as compared to the old. As I said I do have 2 "Global Premium". When I log on with my current details I note I have France, Italy, Spain, UK and Mexico as free incoming. (as per the table). The new product obviously no longer has Mexico. I'm not sure if the old even had Mexico. Wasn't that taken out of ekit Global Premium ages ago? If so, why is it still in my rate table? I never went to Mexico with it, but will hopefully be going soon. Mexico free incoming is obviously a 'nice to have'.

I should perhaps be writing this in another thread. Feel free to move it if necessary!

	(#2)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	03-10-2007, 13:44 They don't sell to or otherwise deal directly with customers, but via distributors and resellers as we are well aware, and some of those have indeed published information Last edited by andy; 03-10-2007 at 13:56.. Reason: 2 words added, see below

	(#5)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	03-10-2007, 10:15 The removed posts contained private communications between other parties, and should not have been on here. Furthermore, the way that they were written risked misleading people as to sequences of events and actions by certain parties. For instance, a statement "I have received ..." isn't the same as "I phoned up and asked about ... [and later got a forwarded email reply]". That party has told me that this phone call approach was the first he knew about it. As for other comments above, it is still just speculation at the moment. There are still things happening, and it's expected to play out this week. I'd say don't destroy the SIM card. The message may differ from different resellers depending on their motivations; some are approaching other networks - even though some SIMs are still working, some can be replaced, or they may all start working again. I'm not rushing with a similar replacement offer (valid to Oct 12th) to what petkow mentions, though I know slightly more of the detail. Last edited by andy; 03-10-2007 at 10:23..

	(#6)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	03-10-2007, 11:16 I really depend on this, so I have rushed in! However, I am now having some second thoughts, especially as I do have 2 of one type (Global Premium) and 1 slightly different (England and Ireland). The devil is in the detail... what is the detail that you have Andy? I was told it is a like for like type replacement product! Same countries etc.

	(#8)
petkow (Offline) Senior Member Prepaid Pioneer Posts: 696 Join Date: 01 Aug 2006 Location: Madrid Country:	03-10-2007, 14:09 Oh help! I just had a look at the new product as compared to the old. As I said I do have 2 "Global Premium". When I log on with my current details I note I have France, Italy, Spain, UK and Mexico as free incoming. (as per the table). The new product obviously no longer has Mexico. I'm not sure if the old even had Mexico. Wasn't that taken out of ekit Global Premium ages ago? If so, why is it still in my rate table? I never went to Mexico with it, but will hopefully be going soon. Mexico free incoming is obviously a 'nice to have'. I should perhaps be writing this in another thread. Feel free to move it if necessary!