United Mobile+ (new service with +44 Jersey number) - Page 28

nyc7575 · 16-10-2007, 22:42

Thank you for your reply.
Yeah, I'm still hoping it arrives here but after a month, my hope is getting smaller.
I have another prepaid SIM for France, but not receiving the item I purchased and not hearing from the customer service is disappointing.

PhotoJim · 16-10-2007, 23:01

I ordered my SIM in August, and it took about a week to arrive to Canada. It was in a standard business-sized envelope (well, European standard, but close enough).

tivoboy · **funny -** 18-10-2007, 15:37

funny thing,

my +44 card arrived about two weeks ago, maybe more, but I only just yesterday activated it, and transferred money from my +423 card.

Everything went prefectly, took about five minute, card was active and on the network in five minutes.

I am currently in the USA so not using this card, but the FUNNY thing is that here in CA, it is on the VoiceStream network. Voicestream hasn't been around for about oh, five + years? This was the original GSM network in NA, mostly in the West, and was purchased by T-mobile, has to be more than seven years ago. I know the network may be some of the same, but I haven't seen a phone SEE the t-mobile network as VOICESTREAM in five+ years!!

I LIKE the fact that the 089 call is now an SMS which gives balance AND expiry information, not that EXPIRY is any problem anymore, no?

MATHA531 · 18-10-2007, 16:03

Quote:

Originally Posted by tivoboy

funny thing,

my +44 card arrived about two weeks ago, maybe more, but I only just yesterday activated it, and transferred money from my +423 card.

Everything went prefectly, took about five minute, card was active and on the network in five minutes.

I am currently in the USA so not using this card, but the FUNNY thing is that here in CA, it is on the VoiceStream network. Voicestream hasn't been around for about oh, five + years? This was the original GSM network in NA, mostly in the West, and was purchased by T-mobile, has to be more than seven years ago. I know the network may be some of the same, but I haven't seen a phone SEE the t-mobile network as VOICESTREAM in five+ years!!

I LIKE the fact that the 089 call is now an SMS which gives balance AND expiry information, not that EXPIRY is any problem anymore, no?

I'm not a techie but I think it has something to do with the phone and whether it's firmware has been upgraded recently...all sorts of weird things happen depending on the phone's firmware rather than the sim card...for example when I'm in the UK with a virgin mobile card on some phone models it comes up at TMobile not Virgin....try the sim card in a different phone and it might well say TMobile. (At least it didn't come up as Omnipoint).....

tivoboy · **odd -** 22-10-2007, 17:43

Quote:

Originally Posted by MATHA531

I'm not a techie but I think it has something to do with the phone and whether it's firmware has been upgraded recently...all sorts of weird things happen depending on the phone's firmware rather than the sim card...for example when I'm in the UK with a virgin mobile card on some phone models it comes up at TMobile not Virgin....try the sim card in a different phone and it might well say TMobile. (At least it didn't come up as Omnipoint).....

the ODD thing is, that my +423 card from UM, shows t-mobile as the carrier.
My ATT card, and my t-mobile card, on the same phone, shows t-mobile. As does the GERMAN t-mobile card I have and use.

Just THIS card, shows voicestream?

anyone?

plunderisley · 22-10-2007, 18:16

well voicestream is the old tmobile, so it could be a branded voicestream card.

Still cant find a good call forwarding for a usa number to UM+

nyc7575 · 19-10-2007, 20:36

PhotoJim and tivoboy, thank you for letting me know.

Still no UM+ SIM and no reply from the customer service.
I just received a business letter from Germany (this is nothing with UM+). Postmarked October 17 and it's regular airmail. It took only two days
to get here in NYC. Amazingly fast.
So anyway, after waiting for a month, I guess my UM+ SIM got lost somewhere.

MATHA531 · 19-10-2007, 20:57

Quote:

Originally Posted by nyc7575

PhotoJim and tivoboy, thank you for letting me know.

Still no UM+ SIM and no reply from the customer service.
I just received a business letter from Germany (this is nothing with UM+). Postmarked October 17 and it's regular airmail. It took only two days
to get here in NYC. Amazingly fast.
So anyway, after waiting for a month, I guess my UM+ SIM got lost somewhere.

Have you called them (there is a phone number on the web site for customer service)...

Essentially I would call them, see their reaction and if not satisfied, simply call your credit card company and institute billing error dispute against them indicating non receipt.

nyc7575 · 20-10-2007, 01:27

Quote:

Originally Posted by MATHA531

Have you called them (there is a phone number on the web site for customer service)...

Essentially I would call them, see their reaction and if not satisfied, simply call your credit card company and institute billing error dispute against them indicating non receipt.

Thank you for your tip.
I haven't called them because I prefer written communication with them regarding this matter.
But I will call them this weekend.
Unfortunately I used PayPal without a credit card for this order.

The reason I originally posted here was I wanted to know if someone had the same experience.

Anyway, thanks again.

MATHA531 · 20-10-2007, 02:21

Quote:

Originally Posted by nyc7575

Thank you for your tip.
I haven't called them because I prefer written communication with them regarding this matter.
But I will call them this weekend.
Unfortunately I used PayPal without a credit card for this order.

The reason I originally posted here was I wanted to know if someone had the same experience.

Anyway, thanks again.

...while I don't know your personal circumstances and forgive me for this let this be a lesson......never order anything without using a credit card....using a credit card gives you a great deal of leverage if something untoward happens.

But let me stress that in my dealings with United Mobile, I have found them to be very very much above board, there have been few complaints on this board about them, they have provided an excellent service to many of us here and the only problem has been the asininely high termination fees that have been piled on +423 calls by many telcoms that was obviously, at least to me who believes in conspiracy theories, an attempt to drive them out of business (much like what's going on with the Isle of Man sim cards is very very suspicious).

But like I said, do call them and I would almost wager you'll get complete satisfaction from them (the most it can cost them is a second shipping charge as it is easy to de-activate a sim card if it was activated by somebody but most likely it's simply been lost in the mail. Incidentally, when I ordered mine which was an upgrade, it only took 3 or 4 days to reach me in New York.

	(#1)
nyc7575 (Offline) Junior Member Newbie Posts: 5 Join Date: 16 Oct 2007 Country:	16-10-2007, 22:42 Thank you for your reply. Yeah, I'm still hoping it arrives here but after a month, my hope is getting smaller. I have another prepaid SIM for France, but not receiving the item I purchased and not hearing from the customer service is disappointing.

	(#2)
PhotoJim (Offline) Senior Member Prepaid Expert Posts: 389 Join Date: 10 Dec 2006 Location: Regina, SK, CA Country:	16-10-2007, 23:01 I ordered my SIM in August, and it took about a week to arrive to Canada. It was in a standard business-sized envelope (well, European standard, but close enough). CA: SaskTel, Wind postpaid; Rogers, Bell postpaid iPad flex plans; US: T-Mobile postpaid data, prepaid voice; PureTalk (AT&T MVNO) prepaid voice/data; AT&T prepaid iPad plan Hardware: Too much but notably iPhone 5, iPad Mini Retina LTE, Moto G LTE (N.A. version), iPhone 4. All unlocked.

	(#3)
tivoboy (Offline) Senior Member Prepaid Fan Posts: 150 Join Date: 11 Aug 2005 Country:	funny - 18-10-2007, 15:37 funny thing, my +44 card arrived about two weeks ago, maybe more, but I only just yesterday activated it, and transferred money from my +423 card. Everything went prefectly, took about five minute, card was active and on the network in five minutes. I am currently in the USA so not using this card, but the FUNNY thing is that here in CA, it is on the VoiceStream network. Voicestream hasn't been around for about oh, five + years? This was the original GSM network in NA, mostly in the West, and was purchased by T-mobile, has to be more than seven years ago. I know the network may be some of the same, but I haven't seen a phone SEE the t-mobile network as VOICESTREAM in five+ years!! I LIKE the fact that the 089 call is now an SMS which gives balance AND expiry information, not that EXPIRY is any problem anymore, no?

	(#6)
plunderisley (Offline) Member Official Member Posts: 34 Join Date: 03 Sep 2007 Country:	22-10-2007, 18:16 well voicestream is the old tmobile, so it could be a branded voicestream card. Still cant find a good call forwarding for a usa number to UM+

	(#7)
nyc7575 (Offline) Junior Member Newbie Posts: 5 Join Date: 16 Oct 2007 Country:	19-10-2007, 20:36 PhotoJim and tivoboy, thank you for letting me know. Still no UM+ SIM and no reply from the customer service. I just received a business letter from Germany (this is nothing with UM+). Postmarked October 17 and it's regular airmail. It took only two days to get here in NYC. Amazingly fast. So anyway, after waiting for a month, I guess my UM+ SIM got lost somewhere.