United Mobile+ (new service with +44 Jersey number) - Page 14

prion · 04-08-2007, 14:53

Quote:

Originally Posted by MATHA531

When the phone is on, the call will go through with some of my long distance carriers; with others it doesn't (which is probably a problem with Jersey not necessarily just the UM+ card).

When the phone is off, the number is not recognized and I get a message the call cannot be completed and to check the number! Can't set up voicemail (although they gave me a temporary pin for voicemail).

I get the same response (that the number does not exist) even when the phone is on or the call does not get through. Tried many providers (local and international). I suppose it is a temporary problem. I can get through cs (+447937099911) though

Effendi · 04-08-2007, 16:53

I think it's not the phones problem, it's UM+... a friend of mine had exactly the same problems but after 2 days all works perfectly. He contacted the customer care and they told him they are having problems almost with all activations, we just need to be patient, it seems they solve those problems too...

MATHA531 · 04-08-2007, 17:25

Quote:

Originally Posted by Effendi

I think it's not the phones problem, it's UM+... a friend of mine had exactly the same problems but after 2 days all works perfectly. He contacted the customer care and they told him they are having problems almost with all activations, we just need to be patient, it seems they solve those problems too...

I would agree, this is no Yackie fiasco...UM has provided very good service during the hey day of its +423 existance....I suspect they weren't quite ready to go with the +44 card but they saw an alarming trend of a loss of business what with the competition and the sky rocketing termination fees so they felt it was necessary to protect their market to bring out the product perhaps before it wasn't completely tested and ready.

I have a great deal of confidance this will be a very good product.

Keighleyboy · 04-08-2007, 20:15

(I know this maybe off the subject of the thread, but...) The only phone i have and know to work perfectly with all international SIM cards is the Nokia 6610i. UM +423, UM+, GT-SIM euro and aus, 0044 on CallKey, TravelSIM, 09 Mobile, etc..

fedeprovenza · 04-08-2007, 20:56

What about nokia 1110i and nec 342?can you tell me if these phones work with um+?

Keighleyboy · 04-08-2007, 21:02

Quote:

Originally Posted by fedeprovenza

What about nokia 1110i and nec 342?can you tell me if these phones work with um+?

I don't know as i don't have these phone models.

It seems this Jersey Mobile based SIM has more handset compatability than Isle of Mann SIMs but not as much UM +423 and 09 Mobile have

In time UM should have a list of working handsets or a thread on this Forum should start a list

Bossman · 05-08-2007, 01:58

yep! They need some time. And, we all know this is a reputable company unlke yackie. A call to cust. service last night got my sim working again. As already mentioned, they are having some problems with all activations. He had to go in and reactivate mine. Via some long distance carriers, and voicestick, I still get the message that this is not a working number though.

Outgoing calls cannot be made via my V195 and SLVR L7. Could not even get past the services option on via the sims menu on the L7. So, not usable for outgoing in the L7. It works in the V551 and Nokia 3120. Actually, all the callback sims I have tried workd in these 2 phones.

Bossman · 06-08-2007, 19:05

Well, I found out that on the V195 and L7, I can make calls via the phonebook or dial menu unders "services" in the UM menu. In essence, any numbers stored on the sim can be dialed via this menu. Now, this is possible only if I have not tried to dial direct first. If I have, I can't get past the "services" menu. So, I have to restart the phone.

Quote:

Originally Posted by Bossman

Outgoing calls cannot be made via my V195 and SLVR L7. Could not even get past the services option on via the sims menu on the L7. So, not usable for outgoing in the L7. It works in the V551 and Nokia 3120. Actually, all the callback sims I have tried workd in these 2 phones.

Nokia1610 · 05-08-2007, 02:57

Hello, yesterday I've received my UM+ sim card and I can post some impressions.
First of all, sorry for my English, I have few chances to practice!

I've registered the sim on "my account" on UM website typing the PUK code. The sim works perfectly with incoming and outgoing calls, and displays the available amount of credit during the callback. I've tested it with few phones: everything is all right with Motorola V3 and Samsung Z300; using a Nokia 3310, it is necessary to call using the sim menu, but outgoing calls can be done. Also an old Motorola cd920 works correctly, but doesn't display credit. The only phone that doesn't allow outgoing calls is Nokia 6510: direct calls are impossible, so I try using the sim menu, but it's no use: there is always the same message that sounds like: "Sorry, but this doesn't seem to be a valid number", with all the numbers I try with. Another Nokia 6510 of a friend has the same behaviour (version 4.12, one of the latest). I've been writing to the customer care about this problem.
My +447937... number is invisible to the people I call, but the most annoying trouble is that, if I try to call my UM+ number while the phone is switched off, the automatic voice doesn't say it's unreachable, but it just says the number doesn't exist. This isn't good, since people who call me may think they have a wrong number.
I hope my first impressions can be useful. Bye!

MATHA531 · 05-08-2007, 04:51

So I think at present we can surmise that there are a few problems which seem correctable..

1. There seems to be compatability problems which there are always seem to be with the callback sims but these seem a little bit worse than usual.

2. Caller ID exists and works....sometimes...it might be dependent on the roaming partner's capabilities.

3. There is a bit of a problem with the Jersey number insofar as receiving calls when the phone is off...instead of going into voicemail or giving a message the called party is unavailable (which was an early problem of UM+423 until they got that straightened out) the number is not recognized. Also many international ld carriers do not recognize the Jersey number (many of my US based carriers do not but some do; whether the calls will be billed as a UK mobile call I won't be able to find out for a while as because of the high rate of receiving calls in the USA to protect my credit, I have not allowed any calls either incoming or outgoing to actually be cmpleted but if the phone rings and I get a caller id I can surmise the number is active and working......

Agreed?

	(#2)
Effendi (Offline) The great Dictator! Prepaid Prophet Posts: 2,487 Join Date: 13 Jan 2004 Location: Trieste/Trst Country:	04-08-2007, 16:53 I think it's not the phones problem, it's UM+... a friend of mine had exactly the same problems but after 2 days all works perfectly. He contacted the customer care and they told him they are having problems almost with all activations, we just need to be patient, it seems they solve those problems too... Working Prepaids: IT: Wind, Vodafone IT, UNO Mobile; SM: Prima; UK: 3, Virgin; INT: TravelSIM, Truphone. Deceased Prepaids: CZ: Oskar, Eurotel; SK: Orange; DE: E-Plus, Aldi, Simyo; GE: Geocell; AM: Armentel; PL: Heyah, Plus; LT: Tele2; LV: Amigo; EE: Elisa; UA: Kyivstar; NZ: Vodafone; INT: UM, UM+, ICQSim. GSM/3G Phones: Nokia Lumia 630 dual sim

	(#4)
Keighleyboy (Offline) Member Advanced Member Posts: 80 Join Date: 01 Jun 2006 Country:	04-08-2007, 20:15 (I know this maybe off the subject of the thread, but...) The only phone i have and know to work perfectly with all international SIM cards is the Nokia 6610i. UM +423, UM+, GT-SIM euro and aus, 0044 on CallKey, TravelSIM, 09 Mobile, etc..

	(#5)
fedeprovenza (Offline) Senior Member Prepaid Expert Posts: 282 Join Date: 28 Jul 2007 Location: Garda lake (south-west) Country:	04-08-2007, 20:56 What about nokia 1110i and nec 342?can you tell me if these phones work with um+? [COLOR="Magenta"]"Working" PrePaids: Wind, Vodafone, CoopVoce, , Travelsim (2), 02 Irish (2) My best sim?--> Wind +39-328 My phones: Samsung Galaxy Next S5570

	(#7)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	05-08-2007, 01:58 yep! They need some time. And, we all know this is a reputable company unlke yackie. A call to cust. service last night got my sim working again. As already mentioned, they are having some problems with all activations. He had to go in and reactivate mine. Via some long distance carriers, and voicestick, I still get the message that this is not a working number though. Outgoing calls cannot be made via my V195 and SLVR L7. Could not even get past the services option on via the sims menu on the L7. So, not usable for outgoing in the L7. It works in the V551 and Nokia 3120. Actually, all the callback sims I have tried workd in these 2 phones. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#9)
Nokia1610 (Offline) Member Official Member Posts: 31 Join Date: 05 Aug 2007 Location: Milan Country:	05-08-2007, 02:57 Hello, yesterday I've received my UM+ sim card and I can post some impressions. First of all, sorry for my English, I have few chances to practice! I've registered the sim on "my account" on UM website typing the PUK code. The sim works perfectly with incoming and outgoing calls, and displays the available amount of credit during the callback. I've tested it with few phones: everything is all right with Motorola V3 and Samsung Z300; using a Nokia 3310, it is necessary to call using the sim menu, but outgoing calls can be done. Also an old Motorola cd920 works correctly, but doesn't display credit. The only phone that doesn't allow outgoing calls is Nokia 6510: direct calls are impossible, so I try using the sim menu, but it's no use: there is always the same message that sounds like: "Sorry, but this doesn't seem to be a valid number", with all the numbers I try with. Another Nokia 6510 of a friend has the same behaviour (version 4.12, one of the latest). I've been writing to the customer care about this problem. My +447937... number is invisible to the people I call, but the most annoying trouble is that, if I try to call my UM+ number while the phone is switched off, the automatic voice doesn't say it's unreachable, but it just says the number doesn't exist. This isn't good, since people who call me may think they have a wrong number. I hope my first impressions can be useful. Bye!

	(#10)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	05-08-2007, 04:51 So I think at present we can surmise that there are a few problems which seem correctable.. 1. There seems to be compatability problems which there are always seem to be with the callback sims but these seem a little bit worse than usual. 2. Caller ID exists and works....sometimes...it might be dependent on the roaming partner's capabilities. 3. There is a bit of a problem with the Jersey number insofar as receiving calls when the phone is off...instead of going into voicemail or giving a message the called party is unavailable (which was an early problem of UM+423 until they got that straightened out) the number is not recognized. Also many international ld carriers do not recognize the Jersey number (many of my US based carriers do not but some do; whether the calls will be billed as a UK mobile call I won't be able to find out for a while as because of the high rate of receiving calls in the USA to protect my credit, I have not allowed any calls either incoming or outgoing to actually be cmpleted but if the phone rings and I get a caller id I can surmise the number is active and working...... Agreed?