CallBlue switching carriers - Page 3

dg7feq · 15-04-2007, 10:47

Quote:

Originally Posted by Przemolog

Yes, in most countries GT-Sim charges 38 cents incoming, 26 cents outgoing to landlines and 38 cents outgoing to mobiles, but you can choose one "home country" in which incoming calls are free (or the rate is decreased by 38 cents if it is higher).

My general thought about switching carriers by service providers/resellers.

I dare to say we already have experienced some operations of this kind.

The first one is an Italian reseller of Hop Mobile which, started selling UM branded as Hop Mobile

.
BTW, they have a funny map of Europe with a large lake in the place of Moldova http://www.hopmobile.net/hop_english...ori/italy.html

Another one is Globalsim.net from Germany which used to sell rebranded Riiing/UM SIMs and it switched to a Manx. As for them, AFAIR at least they sold both +423 and +447624 top-ups for some time....

The difference is that the existing globalsim.net customers can still use their cards at the old rates and recharge them without much problems at UM website. Seems completely different here.

Chris

VladS · 15-04-2007, 14:37

The rate calculator on the callblue.gt-sim web site has been updated to reflect the correct rates.

Richard10002 · **GT-Sim... ex Call Blue charges -** 15-04-2007, 19:24

Looks like the rate change has happened over the last couple of days. Just checked and incoming to Portugal and Malta is $0.00 per minute.

To Billy..... it really looks as though we have been dealing with GT-Sim all the time, even though the sim was branded Call Blue. So each time you topped up, if you gave your credit card details, it was almost certainly GT-Sim who collected the money... so they already have your details if they wanted to scam some money off you.

I would be more concerned about proceeding with Call Blue, who will almost certainly be a brand new company, with no track record, in a very competitive marketplace where margins must be small.

Muzaffar · **Message from CallBlue GSM -** 08-05-2007, 16:57

It has come to our attention that there has been some confusion over the current situation regarding CallBlue GSM.

We would like to clarify that CallBlue GSM is separate and has never been a partner of GT-Sim, CallKey or any GSM company. We were testing our product and service hosted primarily by Isle of Man MANX network.

However, we have now left MANX to set up our own proprietary network as a complete mobile roaming network service. This new, groundbreaking service is due to be launched this summer.

In the meantime, we would like to take the time to address some of the issues raised by posters on this forum in detail:

1) Some posters have received two contradicting SMSs when testing their CallBlue sim card; one from GT-Sim telling them to continue with the service via a CallBlue/GT-sim website, and one from CallBlue telling them to cease the usage of that particular sim card.
The reality is CallBlue has terminated its service until the re-launch in the summer, and has not sent any SMSs to encourage its existing customers to continue with its usage. Another GSM company has simply taken advantage of the temporary shutdown of the CallBlue service and has since claimed to act on behalf of CallBlue. We would like to reassure existing customers of CallBlue that their remaining credit will be transferred onto the new sim cards when issued this summer.

2) Some posters have also raised concerns about the lack of customer support and the current CallBlue website.
Our telephone customer support has temporarily closed as we switch to our own new network. The CallBlue website has remained unchanged and customers can visit the website to view the current situation of the company and to learn more about our future plans. Customers can send an email with queries to CallBlue and a member of our helpdesk will respond within 24 hours. We also urge customers to email their old CallBlue number, along with an address that the new CallBlue GSM sim card can be sent to for free.

3) Another issue mentioned is the inconsistent call rates listed and that there is no advance warning on rate changes.
All GSM companies should have an advance warning on rate changes in order to pass on the information to its customers. However, sometimes this may not be the case, and this is a particular problem if the company does not control the network that they’re using. The new CallBlue GSM network will have complete control over the technical infrastructure and thus call quality, call rates and billing.

Thank you in advance for your understanding. When we announce our next moves in the coming weeks, we hope very much that you will lend us your support.

Muzaffar Ahmed
CallBlue GSM
mahmed@callblue.com

alexmore · **new callblue customer -** 09-05-2007, 15:22

Ahmed,
thanks for your news.
Who write these 3 lines is a new customer of callblue, who was left in the middle.
I ordered march 15, 2 callblue sims and never arrived at all.
Never have from CC reply about my situation.
Finally, 100$ are in your pocket (confirmed from your credit card provider).
Can you pls post some notes to give me advice of what to do?
1- have my money back.
2- have the services up and running.

Thanks.
Alex Morelli

ps. sorry to others in the forum for outing my personal situation....

Quote:

Originally Posted by Muzaffar

It has come to our attention that there has been some confusion over the current situation regarding CallBlue GSM.

We would like to clarify that CallBlue GSM is separate and has never been a partner of GT-Sim, CallKey or any GSM company. We were testing our product and service hosted primarily by Isle of Man MANX network.

However, we have now left MANX to set up our own proprietary network as a complete mobile roaming network service. This new, groundbreaking service is due to be launched this summer.

In the meantime, we would like to take the time to address some of the issues raised by posters on this forum in detail:

1) Some posters have received two contradicting SMSs when testing their CallBlue sim card; one from GT-Sim telling them to continue with the service via a CallBlue/GT-sim website, and one from CallBlue telling them to cease the usage of that particular sim card.
The reality is CallBlue has terminated its service until the re-launch in the summer, and has not sent any SMSs to encourage its existing customers to continue with its usage. Another GSM company has simply taken advantage of the temporary shutdown of the CallBlue service and has since claimed to act on behalf of CallBlue. We would like to reassure existing customers of CallBlue that their remaining credit will be transferred onto the new sim cards when issued this summer.

2) Some posters have also raised concerns about the lack of customer support and the current CallBlue website.
Our telephone customer support has temporarily closed as we switch to our own new network. The CallBlue website has remained unchanged and customers can visit the website to view the current situation of the company and to learn more about our future plans. Customers can send an email with queries to CallBlue and a member of our helpdesk will respond within 24 hours. We also urge customers to email their old CallBlue number, along with an address that the new CallBlue GSM sim card can be sent to for free.

3) Another issue mentioned is the inconsistent call rates listed and that there is no advance warning on rate changes.
All GSM companies should have an advance warning on rate changes in order to pass on the information to its customers. However, sometimes this may not be the case, and this is a particular problem if the company does not control the network that they’re using. The new CallBlue GSM network will have complete control over the technical infrastructure and thus call quality, call rates and billing.

Thank you in advance for your understanding. When we announce our next moves in the coming weeks, we hope very much that you will lend us your support.

Muzaffar Ahmed
CallBlue GSM
mahmed@callblue.com

billym · 10-05-2007, 23:17

Dear Muzaffar Ahmed

Why is it that you can post such a reasoned report on a forum but you do not have the decency to reply to e mail sent to you by a customer who has had no phone since 15 April, & who has credit on the sim (which we can only assume has gone into someones pocket).

Why is it I cant get your permission to take my phone number to a new provider a descision I made due to the lack of information & contact from yourself?

You don't answer texts, email enquiries or phone calls, no customer service.
There are many other service providers & I hope they will be used by others before yourselves.

Yours
VERY DISSATISFIED

BILLYM

(Sorry to forum users for this personal letter but this is obviously the only way to get MR Muzaffar Ahmed to hear our complaints)

crossag · 19-05-2007, 18:52

I think you need to reconsider the statements made in here or be very much more specific about the issues you are referring to. Although we do not have a direct relationship, the cards that CallBlue have been using eminate at source from CallKey and all rate changes etc that go down the chain of distribution are subject to contractual notice periods that are way in excess of the industry norms for telephony.

From my understanding the only SMS messages that have been sent to users are from CallBlue's arent agent trying to maintain continuity for users and the duplicate SIM cards come from a subagent that is trying to do the same (with your permission) for their own customers.

I would also ask if there is a significance that your company is now called CallBlue GSM and not CallBlue - is it in fact the same company?

The use of these forums should not be to spread propaganda but to be a constructive method for discussion to make this space better, I believe that the spirit of this is being hyjacked for commercial 'point scoring'.

Kurt Roosen
Managing Director
CallKey Group

albino · **Covers blown -** 22-05-2007, 13:37

Kurt you sly bugger Crossag all this time! Been righting the wrongs all this time.

Covers blown, you will need another name lest the grumblers hunt you down!

Where did you ever get the name Crossag?

andy · 19-04-2007, 10:15

No email reply from Callblue to a prospective new customer asking about the new numbers - I expect they're busy

I've just found their phone number in my Voipcheap account - I might try in a few days, or can PM it to anyone who needs it

Network Operator · **CallBlue :: GT Announcement :: Service Continues -** 04-06-2007, 16:24

Dear Sir,

this is GT the network provider of the CallBlueGSM branded SIM cards.
We have moved all CallBlueGSM SIM cards back from the distributor CallBlueGSM to our own platform.

This has been done on a very short notice as CallBlueGSM wanted to stop the services as of 20th of April, 2007.
In order for you to keep your current SIM card / your current number / your remaining balance you need to re register at
the website www.callblue.gt-sim.com we did SMS to you with the 4 digit password.

You will not be charged for any additional services. You simply be top up once you drop below 10 $ with 25 $.

If you like to deactivate this function you are able to do so at the payment information sector at "ACCOUNT".
There is an icon named "press here to set automatic Prepaid trigger". If you like to do the top up manually
simply set the recharge trigger to 0 "zero".

You continue to stay at your old CallBlueGSM old rate plan as long as you like.

With best regards

Global Termination Holdings HK Limited

For more help go to : www.callblue.gt-sim.com

	(#2)
VladS (Offline) Senior Member Prepaid Pioneer Posts: 590 Join Date: 22 Jun 2004 Country:	15-04-2007, 14:37 The rate calculator on the callblue.gt-sim web site has been updated to reflect the correct rates. VladS Mobile phones: iPhone 5, Blackberry 9900, Nexus S, Samsung S3322 duos Mobile data cards: Huawei E587u-5, Huawei E583c, Huawei E160 Postpaid SIMs: CA: Fido, Wind; INTL: Telna Prepaid SIMs: DE: Fonic, Lidl; AT: yesss!, bob; UK: O2; US: AT&T; RO: Orange, Vodafone; FR: b&you, Lycamobile; NL: Lycamobile; BE: Lycamobile, Jim Mobile; CL: Entel; MX: Telcel; INTL: eKit Blue, eKit Yellow Dead SIMs: too many to list

	(#3)
Richard10002 (Offline) Member Advanced Member Posts: 60 Join Date: 03 Oct 2006 Country:	GT-Sim... ex Call Blue charges - 15-04-2007, 19:24 Looks like the rate change has happened over the last couple of days. Just checked and incoming to Portugal and Malta is $0.00 per minute. To Billy..... it really looks as though we have been dealing with GT-Sim all the time, even though the sim was branded Call Blue. So each time you topped up, if you gave your credit card details, it was almost certainly GT-Sim who collected the money... so they already have your details if they wanted to scam some money off you. I would be more concerned about proceeding with Call Blue, who will almost certainly be a brand new company, with no track record, in a very competitive marketplace where margins must be small.

	(#4)
Muzaffar (Offline) Junior Member Newbie Posts: 2 Join Date: 08 May 2007 Country:	Message from CallBlue GSM - 08-05-2007, 16:57 It has come to our attention that there has been some confusion over the current situation regarding CallBlue GSM. We would like to clarify that CallBlue GSM is separate and has never been a partner of GT-Sim, CallKey or any GSM company. We were testing our product and service hosted primarily by Isle of Man MANX network. However, we have now left MANX to set up our own proprietary network as a complete mobile roaming network service. This new, groundbreaking service is due to be launched this summer. In the meantime, we would like to take the time to address some of the issues raised by posters on this forum in detail: 1) Some posters have received two contradicting SMSs when testing their CallBlue sim card; one from GT-Sim telling them to continue with the service via a CallBlue/GT-sim website, and one from CallBlue telling them to cease the usage of that particular sim card. The reality is CallBlue has terminated its service until the re-launch in the summer, and has not sent any SMSs to encourage its existing customers to continue with its usage. Another GSM company has simply taken advantage of the temporary shutdown of the CallBlue service and has since claimed to act on behalf of CallBlue. We would like to reassure existing customers of CallBlue that their remaining credit will be transferred onto the new sim cards when issued this summer. 2) Some posters have also raised concerns about the lack of customer support and the current CallBlue website. Our telephone customer support has temporarily closed as we switch to our own new network. The CallBlue website has remained unchanged and customers can visit the website to view the current situation of the company and to learn more about our future plans. Customers can send an email with queries to CallBlue and a member of our helpdesk will respond within 24 hours. We also urge customers to email their old CallBlue number, along with an address that the new CallBlue GSM sim card can be sent to for free. 3) Another issue mentioned is the inconsistent call rates listed and that there is no advance warning on rate changes. All GSM companies should have an advance warning on rate changes in order to pass on the information to its customers. However, sometimes this may not be the case, and this is a particular problem if the company does not control the network that they’re using. The new CallBlue GSM network will have complete control over the technical infrastructure and thus call quality, call rates and billing. Thank you in advance for your understanding. When we announce our next moves in the coming weeks, we hope very much that you will lend us your support. Muzaffar Ahmed CallBlue GSM mahmed@callblue.com

	(#6)
billym (Offline) Junior Member Newbie Posts: 3 Join Date: 14 Apr 2007 Country:	10-05-2007, 23:17 Dear Muzaffar Ahmed Why is it that you can post such a reasoned report on a forum but you do not have the decency to reply to e mail sent to you by a customer who has had no phone since 15 April, & who has credit on the sim (which we can only assume has gone into someones pocket). Why is it I cant get your permission to take my phone number to a new provider a descision I made due to the lack of information & contact from yourself? You don't answer texts, email enquiries or phone calls, no customer service. There are many other service providers & I hope they will be used by others before yourselves. Yours VERY DISSATISFIED BILLYM (Sorry to forum users for this personal letter but this is obviously the only way to get MR Muzaffar Ahmed to hear our complaints)

	(#7)
crossag (Offline) Junior Member Amateur Member Posts: 14 Join Date: 20 Apr 2006 Country:	19-05-2007, 18:52 I think you need to reconsider the statements made in here or be very much more specific about the issues you are referring to. Although we do not have a direct relationship, the cards that CallBlue have been using eminate at source from CallKey and all rate changes etc that go down the chain of distribution are subject to contractual notice periods that are way in excess of the industry norms for telephony. From my understanding the only SMS messages that have been sent to users are from CallBlue's arent agent trying to maintain continuity for users and the duplicate SIM cards come from a subagent that is trying to do the same (with your permission) for their own customers. I would also ask if there is a significance that your company is now called CallBlue GSM and not CallBlue - is it in fact the same company? The use of these forums should not be to spread propaganda but to be a constructive method for discussion to make this space better, I believe that the spirit of this is being hyjacked for commercial 'point scoring'. Kurt Roosen Managing Director CallKey Group

	(#8)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	Covers blown - 22-05-2007, 13:37 Kurt you sly bugger Crossag all this time! Been righting the wrongs all this time. Covers blown, you will need another name lest the grumblers hunt you down! Where did you ever get the name Crossag?

	(#9)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	19-04-2007, 10:15 No email reply from Callblue to a prospective new customer asking about the new numbers - I expect they're busy I've just found their phone number in my Voipcheap account - I might try in a few days, or can PM it to anyone who needs it Last edited by andy; 19-04-2007 at 15:08..

	(#10)
Network Operator (Offline) Junior Member Posts: 1 Join Date: 04 Jun 2007 Country:	CallBlue :: GT Announcement :: Service Continues - 04-06-2007, 16:24 Dear Sir, this is GT the network provider of the CallBlueGSM branded SIM cards. We have moved all CallBlueGSM SIM cards back from the distributor CallBlueGSM to our own platform. This has been done on a very short notice as CallBlueGSM wanted to stop the services as of 20th of April, 2007. In order for you to keep your current SIM card / your current number / your remaining balance you need to re register at the website www.callblue.gt-sim.com we did SMS to you with the 4 digit password. You will not be charged for any additional services. You simply be top up once you drop below 10 $ with 25 $. If you like to deactivate this function you are able to do so at the payment information sector at "ACCOUNT". There is an icon named "press here to set automatic Prepaid trigger". If you like to do the top up manually simply set the recharge trigger to 0 "zero". You continue to stay at your old CallBlueGSM old rate plan as long as you like. With best regards Global Termination Holdings HK Limited For more help go to : www.callblue.gt-sim.com