Maxroam (aka Roam4Free V2)

[andy]

ViJu, you're right that there isn't enough info on the website about sms. But I don't think it is an Estonian SIM.

[ViJu]

Originally Posted by andy

ViJu, you're right that there isn't enough info on the website about sms. But I don't think it is an Estonian SIM.

Previous Roam4Free sim card had Estonian number , now I cannot find any information about it .
Another question - is it possible to buy other number for a short period 1-2 months ?

[bbob]

akraus88 that not all look at this:

"In order for the MAXroam service to be a low cost service we may rely on advertising and marketing supplied through the service and other mechanisms to subsidize the service. We intend that any such marketing services shall be discrete and of targeted interest to you. By agreeing to these terms and conditions You agree to receive such advertising and marketing. If You do not want to receive such services You should notify us in writing. MAXroam reserves the right to charge You a higher fee for the service should You choose not to take these marketing services. This higher fee, if applicable, will be posted on the MAXroam website."

"We take our customers' privacy seriously. Please read our Privacy Policy for full details at www.maxroam.com/privacy. Whilst we respect the privacy of our customers, cellular calls may be subject to interception by law enforcement agencies and bodies."

The above speaks for itself, marketing and privacy don't go hand in hand.

Another one:

"You may request a refund for unused credit by sending an email to support@maxroam.com. Refunds will only be available for credit purchased directly by You and not through any special offers, prepaid cards, vouchers or similar mechanisms. Refunds shall not be made for balances under EUR 5.00. MAXroam charges a EUR 20.00 fee to process any refund requests. Any breach of these refund terms shall lead to termination of this agreement."

So when I want 7 euro credit back it will cost me 20 euro meaning I have to pay them an extra 13 euro.

Sorry but when they want to be taken serieously don't write terms like this on credit back. Anyone who can think and calculate knows that this is crazy.

"We reserve the right to make changes to these terms and conditions. You should check the MAXroam website regularly to see if any changed have been made or announced. We will endeavour to provide 30 days advance notice of significant changes, either by posting such notice on our website, or by contacting You directly. If You do not notify us within 30 days of a change then You will have been deemed to accept this change to this Agreement."

Also what if I don't agree with the new terms and want the remaining money back, still charge me 20 euro for doing this ? When so this is not how it should be done.

As for the marketing, I thought this was an open company but no somewhere they hide the fact they are reselling your data for marketing purposes.

some more:

We may have translated the original English Language version of this Agreement into other languages. If there is any inconsistency or discrepancy between the English Language version and any other language version of this Agreement, the English language version shall prevail."

So far for good certified translations.

Reading the small print makes me wonder even more. They shout a lot = marketing but when you read between the lines it's nothing new.

[petkow]

I hadn't realised about the marketing. What shape will that come to you in? Texts?

Originally Posted by bbob

Another one:

"You may request a refund for unused credit by sending an email to support@maxroam.com. Refunds will only be available for credit purchased directly by You and not through any special offers, prepaid cards, vouchers or similar mechanisms. Refunds shall not be made for balances under EUR 5.00. MAXroam charges a EUR 20.00 fee to process any refund requests. Any breach of these refund terms shall lead to termination of this agreement."

This sounds like that other 'slightly more famous' Irish business: Ryanair

[Stu]

In response to bob's post, I'd note:

A controlling language in the event of discrepancies is common. You see this in international treaties and even International Court of Justice Opinions. Even where the opinion does not state a controlling language, the original language (French or English) of the authoring justice controls if there is a discrepancy between the two versions.

I'm no defending anyone, just giving "El Diablo" his due.

[PhotoJim]

The refund issue isn't a big one to me. Personally I don't expect that any of my prepaid airtime on mobile phone SIMs is ever going to be refundable. T-Mobile US certainly won't give me my $110 back at any cost, so the fact that a refund is available here, even at a penalty, is a plus to me, not a minus.

The marketing stuff is a little bit of a different issue. They should be rather open about that and clearer about what it entails. What am I saving by taking marketing, and how much marketing will I get? I might endure a little annoyance for significant savings, but if the savings are tiny I might not want the bother.

[Grampa]

It appears that Maxroam has just raised its rates by about one-third.

[andy]

Originally Posted by Grampa

It appears that Maxroam has just raised its rates by about one-third.

Welcome


Before I looked again, I was expecting to come back and reply that no, they had the baseline tariffs right before, but not the higher rates for more expensive destinations

But you're absolutely correct, like 25 up to 34 cents, etc


edit - rates from the USA are still the same

[Grampa]

Thank you.

Maxroam has of course reserved the right to alter rates, but to raise them so substantially three days after launch is a bit like "bait and switch." I would not have purchased this card had these rates been in effect at the time I bought. Not a great way to build customer loyalty.

Regarding rates from the USA, does anyone really use these global cards in the USA? I would think the cost would be prohibitive.

[petkow]

Well... I'll admit this is very very confusing (and dare I say unprofessional) but they haven't actually changed the rates at all. That would be too bad at this stage! The rates shown are actually the US$ rates but shown with a € symbol next to them for added confusion. There is a little note above the box:

The prices shown are on a “per minute” basis in US Dollars -- sorry we loaded the wrong rate sheet. This will be back in Euros in the next 12 hours.