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Bossman (Offline)
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Default 30-01-2007, 01:00

I don't think anyone got a refund. The suggestion was to do a credit card chargeback, and that worked for me.


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Last edited by Bossman; 30-01-2007 at 02:07..
   
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bones_boy (Offline)
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Default 31-01-2007, 05:10

Quote:
Originally Posted by Jibku View Post
did anyone here receive the refund they promised us some 6 months ago?
not a chance.
   
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andy (Offline)
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Default 29-01-2007, 15:51

I think it's a moot issue about whether the incoming first half of an incomplete call is charged; some do and show slightly different call lengths for all completed calls.

Perhaps those that do not are being unduly generous as they still incur cost (but it's a good thing, especially when someone kept triggering callback to my UM number at 2 am here as they couldn't remember their own CBW DID)

It appears that the Betamax companies charge the 5c connection fee, which has caused some complaints, but not the incoming time on the first leg while the second number is or isn't connecting.
   
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Effendi (Offline)
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Default 02-02-2007, 09:02

shyme unfortunately it's around 1 year that they say they are going to improve a lot, but the situation is still not acceptable yet. All companies are rather young and have some problems, but Yackie had many more than anyone else... I'll insist with the customer care, but it's really not a great offer anyway...


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