yackie mobile review

[Bossman]

Good that it worked for you in Costa Rica. There were some SMS issues with my card too. I reported to yackie and they refunded me the couple of sms I sent. I think the issue is still there, but not a major issue for me, because I just use my cingular sim for sms whenever I travel. I have to carry 2 phones, but that's fine.

My voicemail problem mentioned above has not been resolved though.

I am assuming you are sending sms to the +354 number right? Alaos, why can't you access your account, password lockout, error? yackie should be able to reset that I think. You know there are 2 ways to access the account. via http://www.yackiemobile.com/content/home, and https://my.yackiemobile.com/

[christophe]

Originally Posted by Bossman

Yackie is aware of this since I opened a ticket with them on 12/27. The ticket is still in "open" status. So, I am assuming they are working on it. A couple of emails to them regarding the status did not yield any response though.
As for yackiemobile and yackieTech, I am also surprised we have not heard from them in a while. May be they are on vacation.

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?

[Bossman]

Actually, Yes. They somehow eventually atake care of the above problem I had. But, I had to send several emails. Now, on another note, my DID stopped working, and I could not open a ticket (the page does not show up.) So, I called them and they took care of it within 24 hrs.

Originally Posted by christophe

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?

[YackieMobile]

Originally Posted by christophe

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

[christophe]

Originally Posted by YackieMobile

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

hello

yess, i have some questions before buying but the only feedback about yackies is on this forum...
on your website
on the phone : impossible to join ( in queue and out.....)
live support : sales never online
ticket: opened january = no answear
You have a problem with the customer service

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

ohhh please Yackie!, not so brave!

Problems with the customer service, problems with the reachability, no info from you here in the Forum for weeks.

Don´t play the guy who finished his work with A+ ...

Can we as customers have some answers on the unsolved issues?

What is going on? Why are the free incoming numbers not from every operator reachable? Why don´t you take care for those issues?

[YackieMobile]

John Doe

The 354 issue is a 09 mobile issue, NOT a yackie mobile issue

BUT In fact YES, because we are associate with 09, and we share their network and GSM facilities, with our own US network

BUT the 354 use by 09 is a 9 digits, in regard with the 7 digits, who is the normal mobile range number
So because our 354 number is a special surtaxed number ( if not, how can we offer a free incoming, UM, TS etc etc use a UK, or a liestenchein surtaxed number them self ) and few operators don't want to include this range of number in their billing, specialy the discounters, voip etc etc and........Cingular and T-mobile

We have performed to have skype , and every week we have more and more

So it is because we have this issue for the Incoming, that Yackie is the only one company today to provide you a local number from 33 countries WITH a free incoming number, SUBJECT TO ( and this is the point ) the acceptance from the other operators

We have answered to all customers support ticket, including for this issue, and allready said that many time, BUT some are still not understand this issue, who is not a technical issue easely fixable.

[MATHA531]

Hi Yackiemobile...

Welcome back...what are you doing about the Switzerland lack of service?

[Bossman]

Yep! AT&T and tmobile sms will not work work to the yackie +354 number. I did open a ticket with yackie earlier but have since found out it's not yackie that's the problem. I always use my AT&T number for sms when I travel anyway. It's just to bring it to the attention of others might be expecting sms on the +354 number from tmobile and At&T customers...it does not work! I never tried calling the +354 number as there is no reason to because I will be forwarding to the DID when I travel

YackieMobile,

at least you give us some feedback, thank you.

I already have stopped using my YM sim, sorry. That doesn´t mean others have to do this too, but for my needs this service is not enough.

The 354 issue is a 09 mobile issue, NOT a yackie mobile issue

This IS your issue, I as a customer, I´m not interessted in your problems or contract situations. I just want a SIM which is working. Do you know the K.I.S.S. princip?

BUT the 354 use by 09 is a 9 digits, in regard with the 7 digits, who is the normal mobile range number
So because our 354 number is a special surtaxed number ( if not, how can we offer a free incoming, UM, TS etc etc use a UK, or a liestenchein surtaxed number them self ) and few operators don't want to include this range of number in their billing, specialy the discounters, voip etc etc and........Cingular and T-mobile

As I said, as customer I do not want to be involved in your contract situation. Solve your technical problems and present a working roaming solution as you advertise on the website.

Why do you compare YM with UM and TS? Their services is working, I do use a UM rebrand now, prices are compared to YM way better. To be honest the prices didn´t made the point, but the service. Free incoming and it works, connectable to VoIP and working, reachable from T-Mobile, VoIP carriers ... everything working.

We have performed to have skype , and every week we have more and more

What will you do with those who don´t want to use Skype? Every week more and more would mean a progress, since December we have a side movement.

So it is because we have this issue for the Incoming, that Yackie is the only one company today to provide you a local number from 33 countries WITH a free incoming number, SUBJECT TO ( and this is the point ) the acceptance from the other operators

This is interessting, cause you say "Yes, we have a problem with the free incoming numbers", you did knew this and you did not inform customers and users. I´ve been told to switch to a other network if it´s not going, what do you think your customers are? Stupid? I don´t understand why to make it this way.

Not your DID numbers are the biggest selling points, guys wake up! I don´t give a ...ck for the DID, to be honest. You do charge about 117 US Dollar for one year, I do get a DID in Germany for 0 (Zero) Euro and can connect it to my roaming SIM for 15 cent/minute. That means in cash, that I can get the combination DID+roaming SIM for 5 cent less then you offer it, plus the voice quallity is superb and it works.

Don´t spoken about the raise of connection fees, which was done without any notice.

We have answered to all customers support ticket, including for this issue, and allready said that many time, BUT some are still not understand this issue, who is not a technical issue easely fixable.

Your support is a B-, T. is doing a very well job in the, for her given, small border range. It is up to the management (this means you!) to create solutions for the unsolved issues, this product should have not been launched with this massive problems.

The free incoming number is not working in east Europe. I already have changed to an other roaming service.

I mean it is easy, don´t blame 09 or the other network operators, because they won´t take 9 digit numbers in the system, cause that´s just the half of the truth. German discounters allow to connect to 9 digit numbers. 9 digit numers are no unsolvable magic, cause in e.g. Hungary they do already use themself 9 digit numbers. So I think the problem is, that the info chain between YM-09-"other operator" is ruled by 09 and not YM and if 09 does not see that it would be necessary to make some changes, they won´t and this brings me to the point, that your business plan wasn´t made professionaly, cause you must have seen that there would be unanswerable questions.

This constelation makes out of each customer, you have, a beta tester. But I don´t want to be your beta tester, I want a product which is working from the beginning, at least the promised features should work like e.g. FREE INCOMING calls on the 00385380... number. None of your customers want to read from the support such laizy fair answers like "then you have to use your DID number".

IT IS UP TO !YOU! (the company) TO TAKE CARE THAT THE PRODUCT IS WORKING. IT IS !YOUR! PRODUCT, !YOUR! PROJECT !YOU! ARE RESPONSIBLE FOR !YOUR! PRODUCT NOBODY ELSE. IT IS THAT EASY, DO NOT BLAME OTHERS FOR POSSIBILE PROBLEMS, SOLVE THE PROBLEMS, BE A MARKET LEADER. THAT IS THE WAY TO GO.

I don´t write this in anger and I don´t want to be rude, BUT I do await a product which is working, yours does not fullfill this requirments.