yackie mobile review - Page 16

08-01-2008, 21:38

For those who have problems with incoming calls ... Please read the message I received from YM support:

>>Good Afternoon,

Our SIM does not work on every network that is available when you travel to different destinations. That's why you will have to manually select the network that will work with the SIM. If you are experiencing problems receiving a call on your 354 number than you may have to use your other number attached to the SIM. Some networks may have a problem recognizing the FREE incoming call number and you have the other number as a back up for you to receive calls in the destination at you are experiencing a problem. But yes you will have to manually select the network.

Regards<<

This is a joke ... I had to read this notice twice.

That the SIM ist not working on every network is OK, it´s also no problem to switch the networks. BUT, "If you are experiencing problems receiving a call on your 354 number than you may have to use your other number attached to the SIM.", is a bad joke. What if I don´t want to use the DID? What is if I don´t want to pay the fee for DID incoming calls, if the business plan is build on this topic then thank you very much but I´m not using this SIM any more. If some networks have problems recognizing the FREE incoming call number, why do I as customer have to pay the costs? Why can´t you guys at YM make usable agreements with those network operators? In HU all three available networks have problems to recognize the FREE incoming number, so to witch network should I switch there? Or please let me know how to handle my issue in Slovakia? Next question, how will I know, when incoming calls will be blocked by network operators, that I´m not available?

I´m really pi..ed, I did wonder the whole time what the problem could be, why I´m not available for incoming calls, why always incoming calls from the T-Mobile network are blocked, they won´t even be directed to the mailbox! (and it is not only the T-Mobile network)

It´s not my fault as customer that your product is still in Beta stadium so PLEASE get those things straight, cause you do advertising with the FREE incoming number and on the end of the day this FREE incoming is a charged DID number.

>>ironic-mode-on<< The way this message is written shows that you guys knew about this issue, why don´t you tell this? Oh I forgot, If you would tell it then we would know it is no FREE incoming number, excuse ... my fault >>ironic-mode-off<<

GSM_student · 09-01-2008, 10:55

Well....what make me sad is that at the begining the members YackieMobile and YackieTech always were here answering all questions an explaim the problems. They really showed that would like solve and showed a good and new SIM. But at 12th/Jan will make one month that any of them write something here. And the problems begin to be bigger and bigger.
I really don't understand their position about the network operators. How JohnDoe wrote, how to know if the SIM works or not if all shows that it is ok......Maybe in the manual should write "EVERYTIME when you arrive in a city and you check that there is a network, you should go to a payphone and make a call to your self to know if it works or not", because never you will know if it works till you return and some one tell you that tried to contact you many times without success.

The Yackie idea is great, the rates is good, it works well in many places, but not let you confortable to trust on it and used it. You always will travel thinking that maybe it will not works. And there is no meaning to be like this.
I full agree with JonDoe. Why make agreements with so many network operators, let the SIM with only the networks that really works, them your mobile will not be confuse and will not change all time to networks that NOT works.

Well talking talking and more talking..... Some one beleive that Yackietech or Yackiemobile will appear here to asnwer? I know that they will read but don't beleive that will asnwer. I hope that at least they try to make the SIM better ASAP.

Good luck to all.

Stu · 09-01-2008, 13:08

What about a test code which either triggers an SMS or a test callback.

GadgetKen · 12-01-2008, 03:31

Quote:

Originally Posted by Stu

What about a test code which either triggers an SMS or a test callback.

yes, there is such a thing. An airline lounge club called Priority Pass will text back member lounges in an airport. Text 3 letter airport code to +44 7624 809977.
Currently in Grand Cayman. Yackie worked initially only on Cable and Wireless but not all callbacks were successful or occured only after a long time delay. Digicel initially failed,and a message came back to use menu based calling, which would just bring up the same message. After a few days, Yackie on Digicel worked fine with no message to use menu based calling. My Digicel Bermuda sim will also work here, but it is best for local rather than international calls on a price basis. Just tried the test sms on Yackie using Digicel Cayman. Worked fine.

Bossman · 10-01-2008, 02:15

Yackie, may actually be having some problems with some DIDs. As I mentioned above, my voicemail does not work (just dead air) when the DID is called, but it works when the +354 number is called.

Yackie is aware of this since I opened a ticket with them on 12/27. The ticket is still in "open" status. So, I am assuming they are working on it. A couple of emails to them regarding the status did not yield any response though.

As for yackiemobile and yackieTech, I am also surprised we have not heard from them in a while. May be they are on vacation.

christophe · **yackie's feedback -** 31-01-2008, 23:03

Quote:

Originally Posted by Bossman

Yackie is aware of this since I opened a ticket with them on 12/27. The ticket is still in "open" status. So, I am assuming they are working on it. A couple of emails to them regarding the status did not yield any response though.
As for yackiemobile and yackieTech, I am also surprised we have not heard from them in a while. May be they are on vacation.

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?

Bossman · 31-01-2008, 23:50

Actually, Yes. They somehow eventually atake care of the above problem I had. But, I had to send several emails. Now, on another note, my DID stopped working, and I could not open a ticket (the page does not show up.) So, I called them and they took care of it within 24 hrs.

Quote:

Originally Posted by christophe

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?

YackieMobile · 01-02-2008, 16:35

Quote:

Originally Posted by christophe

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

christophe · 01-02-2008, 17:04

Quote:

Originally Posted by YackieMobile

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

hello

yess, i have some questions before buying but the only feedback about yackies is on this forum...
on your website
on the phone : impossible to join ( in queue and out.....)
live support : sales never online
ticket: opened january = no answear
You have a problem with the customer service

01-02-2008, 17:30

Quote:

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

ohhh please Yackie!, not so brave!

Problems with the customer service, problems with the reachability, no info from you here in the Forum for weeks.

Don´t play the guy who finished his work with A+ ...

Can we as customers have some answers on the unsolved issues?

What is going on? Why are the free incoming numbers not from every operator reachable? Why don´t you take care for those issues?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

	(#1)
JohnDoe Guest Posts: n/a	08-01-2008, 21:38 For those who have problems with incoming calls ... Please read the message I received from YM support: >>Good Afternoon, Our SIM does not work on every network that is available when you travel to different destinations. That's why you will have to manually select the network that will work with the SIM. If you are experiencing problems receiving a call on your 354 number than you may have to use your other number attached to the SIM. Some networks may have a problem recognizing the FREE incoming call number and you have the other number as a back up for you to receive calls in the destination at you are experiencing a problem. But yes you will have to manually select the network. Regards<< This is a joke ... I had to read this notice twice. That the SIM ist not working on every network is OK, it´s also no problem to switch the networks. BUT, "If you are experiencing problems receiving a call on your 354 number than you may have to use your other number attached to the SIM.", is a bad joke. What if I don´t want to use the DID? What is if I don´t want to pay the fee for DID incoming calls, if the business plan is build on this topic then thank you very much but I´m not using this SIM any more. If some networks have problems recognizing the FREE incoming call number, why do I as customer have to pay the costs? Why can´t you guys at YM make usable agreements with those network operators? In HU all three available networks have problems to recognize the FREE incoming number, so to witch network should I switch there? Or please let me know how to handle my issue in Slovakia? Next question, how will I know, when incoming calls will be blocked by network operators, that I´m not available? I´m really pi..ed, I did wonder the whole time what the problem could be, why I´m not available for incoming calls, why always incoming calls from the T-Mobile network are blocked, they won´t even be directed to the mailbox! (and it is not only the T-Mobile network) It´s not my fault as customer that your product is still in Beta stadium so PLEASE get those things straight, cause you do advertising with the FREE incoming number and on the end of the day this FREE incoming is a charged DID number. >>ironic-mode-on<< The way this message is written shows that you guys knew about this issue, why don´t you tell this? Oh I forgot, If you would tell it then we would know it is no FREE incoming number, excuse ... my fault >>ironic-mode-off<< Last edited by JohnDoe; 08-01-2008 at 21:51..

	(#2)
GSM_student (Offline) Junior Member Amateur Member Posts: 29 Join Date: 22 Apr 2007 Country:	09-01-2008, 10:55 Well....what make me sad is that at the begining the members YackieMobile and YackieTech always were here answering all questions an explaim the problems. They really showed that would like solve and showed a good and new SIM. But at 12th/Jan will make one month that any of them write something here. And the problems begin to be bigger and bigger. I really don't understand their position about the network operators. How JohnDoe wrote, how to know if the SIM works or not if all shows that it is ok......Maybe in the manual should write "EVERYTIME when you arrive in a city and you check that there is a network, you should go to a payphone and make a call to your self to know if it works or not", because never you will know if it works till you return and some one tell you that tried to contact you many times without success. The Yackie idea is great, the rates is good, it works well in many places, but not let you confortable to trust on it and used it. You always will travel thinking that maybe it will not works. And there is no meaning to be like this. I full agree with JonDoe. Why make agreements with so many network operators, let the SIM with only the networks that really works, them your mobile will not be confuse and will not change all time to networks that NOT works. Well talking talking and more talking..... Some one beleive that Yackietech or Yackiemobile will appear here to asnwer? I know that they will read but don't beleive that will asnwer. I hope that at least they try to make the SIM better ASAP. Good luck to all.

	(#3)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	09-01-2008, 13:08 What about a test code which either triggers an SMS or a test callback.

	(#5)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	10-01-2008, 02:15 Yackie, may actually be having some problems with some DIDs. As I mentioned above, my voicemail does not work (just dead air) when the DID is called, but it works when the +354 number is called. Yackie is aware of this since I opened a ticket with them on 12/27. The ticket is still in "open" status. So, I am assuming they are working on it. A couple of emails to them regarding the status did not yield any response though. As for yackiemobile and yackieTech, I am also surprised we have not heard from them in a while. May be they are on vacation. Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile