Toggle Mobile

[gaztelugatxe]

Hello


I'm a tooglemobile NL user but the website www.togglemobile.nl is not working for some time now and the SIM card does not register to any network.

I made the last call on the 31/05 to keep the card active

¿Anyone with a toogle mobile NL simcard?



thanks

[kctopitz]

Originally Posted by gaztelugatxe

Hello


I'm a tooglemobile NL user but the website www.togglemobile.nl is not working for some time now and the SIM card does not register to any network.

I made the last call on the 31/05 to keep the card active

¿Anyone with a toogle mobile NL simcard?

I suggest giving them a call to see what's up. Here's their contact info, found through a cached version of their website (in Google's search results, click the down arrow listed after the website address and then click "Cached"):

Our customer service team is available from 9:30 to 18:30 (local time), seven days a week.

Dial 1200 from your toggle

Dial 020 754 3022 from another phone

Dial +31 20 754 3022 from abroad

Email us at cs@togglemobile.nl

If they can't get you back up and running, maybe they can switch you over to the Toggle UK service free of charge. Might want to do that anyway. This long without account access through their website is pretty inexcusable.

[gaztelugatxe]

Originally Posted by kctopitz

I suggest giving them a call to see what's up. Here's their contact info, found through a cached version of their website (in Google's search results, click the down arrow listed after the website address and then click "Cached"):



If they can't get you back up and running, maybe they can switch you over to the Toggle UK service free of charge. Might want to do that anyway. This long without account access through their website is pretty inexcusable.

Thanks for the piece of advice.

I'll try to send them an e-mail today and probably will be rejected and then call them on Monday



Regards

[gaztelugatxe]

Originally Posted by gaztelugatxe

Thanks for the piece of advice.

I'll try to send them an e-mail today and probably will be rejected and then call them on Monday



Regards

Hello

No answer to the e-mail and the Dutch mobile number does not work.
I've tried with toggle mobile Uk and they give you a case number but there is an error saying that the email account is full. I also tried with their number but after 6 minutes they hanged up because their offices were closed (called at 16:30 U.K. Time and they say they work until 17:00)

Anyone contacted successfully with toggle mobile lately?

Thanks

[kctopitz]

Originally Posted by gaztelugatxe

Hello

No answer to the e-mail and the Dutch mobile number does not work.
I've tried with toggle mobile Uk and they give you a case number but there is an error saying that the email account is full. I also tried with their number but after 6 minutes they hanged up because their offices were closed (called at 16:30 U.K. Time and they say they work until 17:00)

Anyone contacted successfully with toggle mobile lately?

Thanks

I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.

[gaztelugatxe]

Originally Posted by kctopitz

I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.

Hello

Unfortunatelly there hasn´t been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards

[Bossman]

Sounds like they are separate entities, and the Dutch side has closed shop!

Originally Posted by gaztelugatxe

Hello

Unfortunatelly there hasn´t been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards

[kctopitz]

Originally Posted by gaztelugatxe

Hello

Unfortunatelly there hasn´t been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards

I would either reply or call them (the UK Toggle) and press them on the matter of whether Toggle NL still exists, and if so, a phone number they can be reached at, making sure it's not the one you've already tried which isn't working.

Beyond that, if they have indeed shut down, you'd have to look into Dutch or EU law to see if you're legally entitled to a refund of whatever your balance was. Since they're owned by LycaMobile, which still exists, it's not like they're out of money.

I should add that I'm currently having a problem receiving SMS on a Toggle UK virtual # (not the first time I've had this problem), and support has actually been responding to emails.