Telna Again?

[schuster]

Tonight I decided to re-check the status of the new "telna mobile" (in name only) web site to see if they had finally added my SIM account. I couldn't log in, and attempts to reset my password using my registered email address or cell phone number failed as not found. Dum, de dum dum.

Just for fun, I clicked on the link for iroam, which is G3's prepaid cellular roaming service, and astonishingly was able to log in. When I checked my account profile, I found my SIM card listed as active and associated with my old telna phone number! There is no usage or billing information, so I picked up the phone and called iroam customer service (866-454-7626).

A sheepish but helpful rep told me that they were in the process of migrating telna mobile accounts but had no billing information transferred over, so that customers need to add a credit card again. While access is through the iroam website, the telna cards are not part of the iroam prepaid service; they assured me that it would remain a separate postpaid product line as before.

I asked about the future status of the telna wifi calling ... sorry, that's not iroam, that's G3 proper and we have no information on that. Funny, I don't see anything about that on the G3 web site.

I got as far as the screen to enter the credit card number (VISA and MC allowed, AMEX listed but cannot be selected) and logged off to think about it.

All FYI. What a mess.