German Fonic questions...

[RobertH]

Originally Posted by ramrodrigues

So after searching a little on the forum I decided to get a Fonic sim card to use in Germany for a couple of months.

After one week they locked my sim even though the address of the hotel was correct on their site.

I found their official facebook channel and it appeared a good option to use since there's a lot of non german persons complaining there. But even after confirming the correct address they still did not unlock my sim.

Do you guys have any sugestion on how to proceed? Have anyone gone through this?

I understand some Fonic users have emailed Fonic and given them a different German address. Fonic sent out the confirming letter again, it didn't get returned to them, and their SIM got unlocked.

I am curious - did the address you gave Fonic include the hotel name? Apparently it should NOT. So, for example, if you are staying at the Hilton in Ramstein and the hotel address is Hilton Ramstein, 24 Main Street, Ramstein Germany 45555, you would give Fonic the address as Your Name, 24 Main Street, Ramstein Germany 45555. You would also need to tell the front desk what you are doing and hope the postman will deliver the mail to you at the hotel.