German Fonic questions...

Knighta · **FONIC help needed! -** 17-08-2012, 10:16

Hello everyone,
I wonder if anyone knows how to fix my problem? I'm in Germany and have a prepaid FONIC sim. It was working fine until I texted a UK number...after that I got an SMS from Fonic saying I had to call their customer service, followed by another SMS that was blank.
Same thing happened to my boyfriend when he texted a UK number.
Now neither of our phones work. Can't text, can't call - useless. It seems the SIMs have been locked or something.
I called customer service from a landline (since my phone isn't working - even to call fonic) and asked if anyone could speak English (my German is pretty basic)...the woman said no but that I'd be called back. I haven't been called back and I'm now stuck with no phone and no way to fix it.
I've still got over 9 euros of credit. I've got a 'my fonic' online account management thing, but there's nothing there about what the problem is.
Suggestions would be very much appreciated!
Thanks!

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Knighta (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Aug 2012 Country:	FONIC help needed! - 17-08-2012, 10:16 Hello everyone, I wonder if anyone knows how to fix my problem? I'm in Germany and have a prepaid FONIC sim. It was working fine until I texted a UK number...after that I got an SMS from Fonic saying I had to call their customer service, followed by another SMS that was blank. Same thing happened to my boyfriend when he texted a UK number. Now neither of our phones work. Can't text, can't call - useless. It seems the SIMs have been locked or something. I called customer service from a landline (since my phone isn't working - even to call fonic) and asked if anyone could speak English (my German is pretty basic)...the woman said no but that I'd be called back. I haven't been called back and I'm now stuck with no phone and no way to fix it. I've still got over 9 euros of credit. I've got a 'my fonic' online account management thing, but there's nothing there about what the problem is. Suggestions would be very much appreciated! Thanks!