Austria: Orange's Datenpaket

9eor9 · 16-03-2012, 12:11

WARNING:
The conversion does not work with a data SIM!

I checked the balance (balance was zero) with *101# and received a message:

"Sie haben noch 0 gratis Einheiten (Minuten/SMS). Bitte melden Sie sich zu bob Vertrag an oder laden Sie einen Bon auf, um bob als Wertkarte zu nutzen"

I bought a bob voucher and entered the code. Answer: "bob bon Aufladung nicht erfolgt, spezieller bob bon nicht aufladbar" (failure).

Then I called the customer service 0043-680600680 and the lady explained me that a data SIM cannot be recharged with a voucher and that the tarriff of it cannot be changed. I replied that I only did what the bob message had recommended and that they ask their customers impossible things to do.
She was not able to send me a free voice SIM that I had asked for. Then she suggested to write a letter to bob, to explain the whole matter and to again ask for a free SIM. That I'll do...........

9eor9 · 20-03-2012, 18:56

Now bob sent me a mail, they will send me a free Wertkarten SIM......
Bingo, VladS!

9eor9 · 02-05-2012, 14:03

The activation of the Datenpaket Wertkarte (1GB/30days/4€ is only possible
once a month.
This is in contradiction to their terms and conditions which say that after the 1GB has been used before the end of the 30 days period, a new Datenpaket can be activated and a new 30 days period begins. I've had that and the 2nd activation failed. The customer service (0800-680680 then during menu press # to speak personally) confirmed the error in the description of the tariff details.

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	(#1)
9eor9 (Offline) Senior Member Prepaid Expert Posts: 223 Join Date: 10 Apr 2009 Country:	16-03-2012, 12:11 WARNING: The conversion does not work with a data SIM! I checked the balance (balance was zero) with *101# and received a message: "Sie haben noch 0 gratis Einheiten (Minuten/SMS). Bitte melden Sie sich zu bob Vertrag an oder laden Sie einen Bon auf, um bob als Wertkarte zu nutzen" I bought a bob voucher and entered the code. Answer: "bob bon Aufladung nicht erfolgt, spezieller bob bon nicht aufladbar" (failure). Then I called the customer service 0043-680600680 and the lady explained me that a data SIM cannot be recharged with a voucher and that the tarriff of it cannot be changed. I replied that I only did what the bob message had recommended and that they ask their customers impossible things to do. She was not able to send me a free voice SIM that I had asked for. Then she suggested to write a letter to bob, to explain the whole matter and to again ask for a free SIM. That I'll do...........

	(#2)
9eor9 (Offline) Senior Member Prepaid Expert Posts: 223 Join Date: 10 Apr 2009 Country:	20-03-2012, 18:56 Now bob sent me a mail, they will send me a free Wertkarten SIM...... Bingo, VladS!

	(#3)
9eor9 (Offline) Senior Member Prepaid Expert Posts: 223 Join Date: 10 Apr 2009 Country:	02-05-2012, 14:03 The activation of the Datenpaket Wertkarte (1GB/30days/4€ is only possible once a month. This is in contradiction to their terms and conditions which say that after the 1GB has been used before the end of the 30 days period, a new Datenpaket can be activated and a new 30 days period begins. I've had that and the 2nd activation failed. The customer service (0800-680680 then during menu press # to speak personally) confirmed the error in the description of the tariff details.