Telna Again?

telnamobile · 19-01-2012, 18:39

Just chiming in here: the issue that occurred with "joyful" where the customer was charged 450$ in taxes for $3.91 in usage was of course a problem in our billing system. The bill was adjusted on the same day the customer reported this to us, and we have fixed the underlying cause so that this issue will not occur again.

I definitely concur with this comment: "Any company that did this intentionally would have a life expectancy measured in nanoseconds."

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

	(#11)
telnamobile (Offline) DEALER Official Member Posts: 30 Join Date: 02 May 2009 Country:	19-01-2012, 18:39 Just chiming in here: the issue that occurred with "joyful" where the customer was charged 450$ in taxes for $3.91 in usage was of course a problem in our billing system. The bill was adjusted on the same day the customer reported this to us, and we have fixed the underlying cause so that this issue will not occur again. I definitely concur with this comment: "Any company that did this intentionally would have a life expectancy measured in nanoseconds."