Toggle Mobile

[kctopitz]

Originally Posted by gaztelugatxe

Hello


I'm a tooglemobile NL user but the website www.togglemobile.nl is not working for some time now and the SIM card does not register to any network.

I made the last call on the 31/05 to keep the card active

¿Anyone with a toogle mobile NL simcard?

I suggest giving them a call to see what's up. Here's their contact info, found through a cached version of their website (in Google's search results, click the down arrow listed after the website address and then click "Cached"):

Our customer service team is available from 9:30 to 18:30 (local time), seven days a week.

Dial 1200 from your toggle

Dial 020 754 3022 from another phone

Dial +31 20 754 3022 from abroad

Email us at cs@togglemobile.nl

If they can't get you back up and running, maybe they can switch you over to the Toggle UK service free of charge. Might want to do that anyway. This long without account access through their website is pretty inexcusable.

[gaztelugatxe]

Originally Posted by kctopitz

I suggest giving them a call to see what's up. Here's their contact info, found through a cached version of their website (in Google's search results, click the down arrow listed after the website address and then click "Cached"):



If they can't get you back up and running, maybe they can switch you over to the Toggle UK service free of charge. Might want to do that anyway. This long without account access through their website is pretty inexcusable.

Thanks for the piece of advice.

I'll try to send them an e-mail today and probably will be rejected and then call them on Monday



Regards

[gaztelugatxe]

Originally Posted by gaztelugatxe

Thanks for the piece of advice.

I'll try to send them an e-mail today and probably will be rejected and then call them on Monday



Regards

Hello

No answer to the e-mail and the Dutch mobile number does not work.
I've tried with toggle mobile Uk and they give you a case number but there is an error saying that the email account is full. I also tried with their number but after 6 minutes they hanged up because their offices were closed (called at 16:30 U.K. Time and they say they work until 17:00)

Anyone contacted successfully with toggle mobile lately?

Thanks

[MBK]

Did you ask support about this? Especially regarding the situation with the local numbers? Can we keep them, or get them ported to a lyca Sim or any other Sim?

[andy]

I received a text message to say this is being transferred to Lycamobile, and indeed the onscreen network name says that too.

I've phoned CS who confirm the call tariff will be as per Lycamobile, e.g. 19p/min to other UK mobiles.

I've said that's an unacceptable change of T&C and they should refund remaining credit and allow customers to leave. Sent in by website contact form.

I contacted an eBay vendor of Toggle SIMs to advise them (their last sale was only yesterday).

I don't have other country numbers at the moment (I just went wirh the one month temporary option), so I can't test that aspect.

As well as that, I noticed that in the call records there were more incoming voicemails in the last 3 or 4 months than I knew about, despite this being my main incoming number and therefore on most of the time, so perhaps it's been ropier for a while than I realised.

Port to 3p a minute calls elsewhere, I think, but one of the other 3p options is also disappearing, O2.

[ChrisNeedsToKnow]

Originally Posted by andy

...they should refund remaining credit...

Did they say if they'll refund?

[andy]

Originally Posted by ChrisNeedsToKnow

Did they say if they'll refund?

No. The person on the phone said no. I've submitted a query/complaint on the website ...

[ChrisNeedsToKnow]

Originally Posted by andy

No. The person on the phone said no. I've submitted a query/complaint on the website ...

I guess the next step would be to take this to the telecom ombudsman.

Although UK law does not normally require credit to be repaid, I´m sure in the case of changing conditions a refund would be a requirement. After all, this isn't what we paid for.

[kctopitz]

ChrisNeedsToKnow -- thanks for posting.

I was able to log in to the Lycamobile UK site with my Toggle number and password. It shows my balance and profile info. No options that I can find for setting up local numbers so I assume they're no longer available. I sent an email to cs@lycamobile.co.uk and CC'ed cs@togglemobile.co.uk requesting a refund of the balance on my account.

[ChrisNeedsToKnow]

Originally Posted by kctopitz

ChrisNeedsToKnow -- thanks for posting.

I was able to log in to the Lycamobile UK site with my Toggle number and password. It shows my balance and profile info. No options that I can find for setting up local numbers so I assume they're no longer available. I sent an email to cs@lycamobile.co.uk and CC'ed cs@togglemobile.co.uk requesting a refund of the balance on my account.

overall I did the same, requesting a refund via cs@lycamobile.co.uk

I assume they will not even bother to reply, or if they do it will be a "we don't have to" reply...

In case of negative reply, or after 3 days without reply, I will move this forward to the ombudsman, and also ask back my last recharge via the credit card company. My last payment was only 1 month ago, so I hope that's another angle on how to get something back.

I will never use Lycamobile again. Lovely products, but just unreliable. They change whatever they feel like changing without any thought for the customer. Unbelievable.