Toggle Mobile - Page 26

ChrisNeedsToKnow · 20-09-2013, 08:47

Quote:

Originally Posted by HappyCamp

I went to add some credit to my Toggle Mobile account today and it didn't display the 10 GBP option any more. The smallest amount to top-up was 20 pounds.

I did get 22 pounds of credit though for a payment of 20 pounds and I paid using Paypal.

I saw that, too. Last time I recharged was 7 days ago (Friday13th), and the 10 pounds option was still available.

Lyca keeps refusing my othrerwise operational credit cards when trying to pay directly, so I am forced to go through Paypal's outrageous fx-rates. The 10% bonus barely compensates for that, so it´s only fair.

ronwi

When the service works, it's great. When it doesn't god help you.

I gave my step-daughter a Toggle SIM. She was recently using it in France with no problem. She went onto the website and added a Dutch number, and flew to Amsterdam. Data would not work (and she had the APN correct because it worked in Paris.) I had her make a test call to me, I saw it billed at 3p per minute, so I knew the SIM had properly "latched" and she was not roaming.

I sent an email to customer service, and got a form email which said they have escalated the issue and given it high priority, but nothing specific.

My step-daughter also called customer service. She was informed by the person on the phone that data only works in the UK. When she informed the Toggle person that she had just used data in France, the person was surprised and said he would have to look into it.

She gave up and bought a Dutch Lebara SIM.

peterdoo · 20-09-2013, 22:09

Data in The Netherlands is down since Lyca's switch from Vodafone to KPN network. Also SMS was down but is supposed to be fixed now.

I had similar problems with large providers when they were starting new services/countries, so that is not something special. The problem is that Toggle is changing things quite often.

MBK · 21-09-2013, 01:54

Quote:

Originally Posted by ChrisNeedsToKnow

ise operational credit cards when trying to pay directly, so I am forced to go through Paypal's outrageous fx-rates. The 10% bonus barely compensates for that, so it´s only fair.

During the Paypal checkout you can change the currency back to £ if you want (click to change the payment option). This way you credit card will be charged for the original amount in £.

ChrisNeedsToKnow · 23-09-2013, 08:47

Quote:

Originally Posted by MBK

During the Paypal checkout you can change the currency back to £ if you want (click to change the payment option). This way you credit card will be charged for the original amount in £.

I only ever saw the £-option. My Paypal account is in €, so I get Paypal´s €-£ conversion, which sucks.

I actually do have a £-CreditCard which would allow me to pay 1:1, but the card is rejected.

inquisitor · 20-09-2013, 22:09

Has your step-daughter verified APN settings after switching to the Dutch IMSI? Most modern smartphones handle APN settings SIM-specifically. Once you change SIMs APN settings will be reset or auto-adjusted and if you change IMSIs of your toggle SIM (i.e. enter another toggle county) your phone does assume that your SIM has been changed and APN settings will be changed. So you need to enter toggle's APN settings for each toggle country you got a local number/IMSI from.

ronwi · 21-09-2013, 06:16

Yes, she verified the APN settings after the phone did not work in NL, and they were the Toggle settings that I had given her earlier (and which worked in France.)

Quote:

Originally Posted by inquisitor

Has your step-daughter verified APN settings after switching to the Dutch IMSI? Most modern smartphones handle APN settings SIM-specifically. Once you change SIMs APN settings will be reset or auto-adjusted and if you change IMSIs of your toggle SIM (i.e. enter another toggle county) your phone does assume that your SIM has been changed and APN settings will be changed. So you need to enter toggle's APN settings for each toggle country you got a local number/IMSI from.

NFH · 15-10-2013, 12:10

It would be nice if Toggle allowed non-UK numbers to be ported and waived the £5/year charge for keep ported numbers active. Ported numbers would not use up any of Toggle's number ranges and it is already common for networks to offer financial incentives for porting a number in.

HappyCamp · 21-09-2013, 08:20

Quote:

Originally Posted by inquisitor

Has your step-daughter verified APN settings after switching to the Dutch IMSI? Most modern smartphones handle APN settings SIM-specifically. Once you change SIMs APN settings will be reset or auto-adjusted and if you change IMSIs of your toggle SIM (i.e. enter another toggle county) your phone does assume that your SIM has been changed and APN settings will be changed. So you need to enter toggle's APN settings for each toggle country you got a local number/IMSI from.

+1

It appears that whenever I change countries all my APN settings are gone from my phone. This is using a Nexus 4 running Android 4.3.

peterdoo · 21-09-2013, 09:43

Many phones save the network ID of the home network operator as a part of APN settings. Only APNs that correspond to the currently used network ID/IMSI are displayed and can be used.

As change of country means a change of IMSI, in the case of having a local number, you have to enter the APN settings again as the phone will not use those from the other IMSI. However once APN is set for a particular country/IMSI, you should not have to enter it again for that country/IMSI.

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	(#2)
ronwi (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 01 Oct 2006 Country:	Their Customer Service and Forward Facing People are Really Bad... - 20-09-2013, 21:44 When the service works, it's great. When it doesn't god help you. I gave my step-daughter a Toggle SIM. She was recently using it in France with no problem. She went onto the website and added a Dutch number, and flew to Amsterdam. Data would not work (and she had the APN correct because it worked in Paris.) I had her make a test call to me, I saw it billed at 3p per minute, so I knew the SIM had properly "latched" and she was not roaming. I sent an email to customer service, and got a form email which said they have escalated the issue and given it high priority, but nothing specific. My step-daughter also called customer service. She was informed by the person on the phone that data only works in the UK. When she informed the Toggle person that she had just used data in France, the person was surprised and said he would have to look into it. She gave up and bought a Dutch Lebara SIM.

	(#3)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	20-09-2013, 22:09 Data in The Netherlands is down since Lyca's switch from Vodafone to KPN network. Also SMS was down but is supposed to be fixed now. I had similar problems with large providers when they were starting new services/countries, so that is not something special. The problem is that Toggle is changing things quite often.

	(#6)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	20-09-2013, 22:09 Has your step-daughter verified APN settings after switching to the Dutch IMSI? Most modern smartphones handle APN settings SIM-specifically. Once you change SIMs APN settings will be reset or auto-adjusted and if you change IMSIs of your toggle SIM (i.e. enter another toggle county) your phone does assume that your SIM has been changed and APN settings will be changed. So you need to enter toggle's APN settings for each toggle country you got a local number/IMSI from. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#8)
NFH (Offline) Senior Member Prepaid Expert Posts: 322 Join Date: 11 Apr 2012 Location: London Country:	15-10-2013, 12:10 It would be nice if Toggle allowed non-UK numbers to be ported and waived the £5/year charge for keep ported numbers active. Ported numbers would not use up any of Toggle's number ranges and it is already common for networks to offer financial incentives for porting a number in.

	(#10)
peterdoo (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 20 Sep 2013 Country:	21-09-2013, 09:43 Many phones save the network ID of the home network operator as a part of APN settings. Only APNs that correspond to the currently used network ID/IMSI are displayed and can be used. As change of country means a change of IMSI, in the case of having a local number, you have to enter the APN settings again as the phone will not use those from the other IMSI. However once APN is set for a particular country/IMSI, you should not have to enter it again for that country/IMSI.