Prepaid SIM in Italy?

[andy]

Originally Posted by deeras

1) Can the pre-paid WIND SIM card be re-stocked from USA using a non-Italian credit card??????? I've seen a number of threads on this and obviously it is problematic. I'm having difficulty.

2) Does anyone have a telephone number I can use to contact WIND from the USA to attempt to resolve the issue of using my non-Italian credit card? The only publish the 155 number to contact them on their website and obviously that doesn't work from USA.

I was able to recharge it a couple of times in the past with a UK debit card, but not this year and it caught me out as I'd left it a bit late. Another card didn't work. Using Paypal was also impossible. Altogether about a dozen failed attempts.

I tried phoning some phone numbers I found, asking for a call centre for prepaid customers, with a mixture of unsuccessful results. I was told to call 155 which is impossible from outside Italy. I was put through a couple of times to what seemed to be a department for business customers, but either I was confused by the IVR menu, or there was no answer or the call answered and hung up before I spoke

In the end the SIM expired with quite a bit of credit on it, and much of the account detail disappeared pretty quickly amd within a couple of days I was unable to log in to the account.

Since then, my email address used for Wind, i.e. wind @ ... seems to have been either sold to or stolen by a firm of spammers, who ironically have promoted Vodafone and Wind to me, as well as insurance amongst other things. I've even posted about this on an Italian newsgroup where some other people had received spam from the same firm and were convinced it was related to their Wind account.

I'm not very amused, especially as they accepted foreign cards in the past, and there is no information to declare that this is not possible. I hope you find a better solution and keep ahead of things