Maxroam deactivating classic sim on the 31st of March

Bossman · 10-03-2011, 17:23

Yeah. That response I got did not make sense to me. Obviously, someone there is misinformed. Here is the response to the ticket I opened, just to verify
-----------------------------------------------------------------------

Hello Bosun,

Thank you for your email. We do not sell Classic SIMs anymore and as such they are no longer available as an option for viewing in the rates page. If you wish to view them simply view the Global SIM rates and change the "Call Through Rates" tab to "Call Back Rates".

We apologize for the inconvenience, please let us know if you have any further questions.

Best Regards,
XXXXX XXXXX
MAXROAM Customer Support

frenchfry · 10-03-2011, 18:11

I hope that the "Call Back rate on the Global Sim rates are not the rates of our Classic Sim. A friend is taking my Classic Sim to Peru. The rate I looked up last week for the Classic Sim was $0.75 to call the United States. The "Call Back" rate on the Global Sim is $2.77 to call the United States.

The was given the impression that the rates would stay the same as before.

The response I just got back on looking up the Classic Sim rates is as follows:
"Unfortunately, you will not be able to access call rates for the Classic SIMs anymore as this has caused serious confusion for customers purchasing the Global SIM cards.

We apologize for any inconvenience this may cause you. Please let us know if there is anything else we can do for you."

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	(#1)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	10-03-2011, 17:23 Yeah. That response I got did not make sense to me. Obviously, someone there is misinformed. Here is the response to the ticket I opened, just to verify ----------------------------------------------------------------------- Hello Bosun, Thank you for your email. We do not sell Classic SIMs anymore and as such they are no longer available as an option for viewing in the rates page. If you wish to view them simply view the Global SIM rates and change the "Call Through Rates" tab to "Call Back Rates". We apologize for the inconvenience, please let us know if you have any further questions. Best Regards, XXXXX XXXXX MAXROAM Customer Support Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#2)
frenchfry (Offline) Junior Member Amateur Member Posts: 27 Join Date: 12 Mar 2009 Country:	10-03-2011, 18:11 I hope that the "Call Back rate on the Global Sim rates are not the rates of our Classic Sim. A friend is taking my Classic Sim to Peru. The rate I looked up last week for the Classic Sim was $0.75 to call the United States. The "Call Back" rate on the Global Sim is $2.77 to call the United States. The was given the impression that the rates would stay the same as before. The response I just got back on looking up the Classic Sim rates is as follows: "Unfortunately, you will not be able to access call rates for the Classic SIMs anymore as this has caused serious confusion for customers purchasing the Global SIM cards. We apologize for any inconvenience this may cause you. Please let us know if there is anything else we can do for you."