March 2010 - EU bill shock deadline for cellular networks in Europe

andy · 02-03-2010, 17:56

Some providers seem to have taken a rather cynical approach to this, setting a cutoff default level at zero.

Someone trying to use Virgin UK's data abroad the other day could get no access at all, and then was sent a couple of text messages suggesting a subscription to a data bundle at £4 an hour and £6 a day.

An email to customer services expressing disappointment about this was treated to a reply that purported to say this had been forced upon the company by the European regulators.

No, the regulator mandated capping bill shock procedures, but it didn't set the actual tariff, or ask it to be implemented so that it became impossible to get good pro rata value for modest use of under a megabyte a day

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andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	02-03-2010, 17:56 Some providers seem to have taken a rather cynical approach to this, setting a cutoff default level at zero. Someone trying to use Virgin UK's data abroad the other day could get no access at all, and then was sent a couple of text messages suggesting a subscription to a data bundle at £4 an hour and £6 a day. An email to customer services expressing disappointment about this was treated to a reply that purported to say this had been forced upon the company by the European regulators. No, the regulator mandated capping bill shock procedures, but it didn't set the actual tariff, or ask it to be implemented so that it became impossible to get good pro rata value for modest use of under a megabyte a day