Free sim card offer for united mobile customers

[Bossman]

Via this offer, I got a sim in the April, and I used it quite a lot in June when I traveled. Now, I tried to check my balance and it's reporting back with callkey.callcontroller.Inactive sim. Also, I can no longer log into the account. I believe the topup policy is once a year or so. So, it should still be valid. Heck, I have not even had the thing for 5 months.

Anyone else having issues? I have emailed easyroam and will report back with their response.


EDIT: Here is the travel life blurb.
Service life
The travel sim card has a fixed service life of 365 days. However to keep your travel sim card working for the following year.
You will need to Top-up / Add credit on to your account. This will keep your number working for the next 365 days.
There is no expiry of call credit.