Global Roaming (former Celtrek)

FBlack_111 · 12-07-2009, 20:29

Benx and Florian:

I have said it before, customer service is what really separates all the various SIM sellers. Some, like Ekit, are available 24/7 and stand by their product. Ekit has been very good to me in solving problems, even though the problems seem to have been with my own phone.

As for cutting off and canceling service because of some "insulting" e-mails, that's Florian's decision. And while I have not seen the e-mails, having a customer wait over 50 business days to receive a SIM, (due to your failure to properly calculate shipping), says a lot about your company. And naturally his credit card was charged when the SIM was ordered.

Who wants to deal with a SIM company that doesn't deliver on their product, and then sticks the client because he sends some angry follow up e-mails when the SIM doesn't show up. For me, I would never give Florian or Celltrek any business. For Benx, maybe your credit card company can help.

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FBlack_111 (Offline) Senior Member Prepaid Fan Posts: 171 Join Date: 27 Feb 2008 Country:	12-07-2009, 20:29 Benx and Florian: I have said it before, customer service is what really separates all the various SIM sellers. Some, like Ekit, are available 24/7 and stand by their product. Ekit has been very good to me in solving problems, even though the problems seem to have been with my own phone. As for cutting off and canceling service because of some "insulting" e-mails, that's Florian's decision. And while I have not seen the e-mails, having a customer wait over 50 business days to receive a SIM, (due to your failure to properly calculate shipping), says a lot about your company. And naturally his credit card was charged when the SIM was ordered. Who wants to deal with a SIM company that doesn't deliver on their product, and then sticks the client because he sends some angry follow up e-mails when the SIM doesn't show up. For me, I would never give Florian or Celltrek any business. For Benx, maybe your credit card company can help.