Can't reach UM, can't reach my UM UK number, no reply to e-mail - Page 9

21-04-2009, 10:30

@burbonkiller

Quote:

Altough they are not really free! They state on the website AND the bill enclosed Free SIM and free postage, but charge 6.someting Pound for shipping 2 free SIMcard by registerred mail.

... please correct me if I am wrong, BUT I don´t see anywhere that the shipping within Europe is free?!

The shipping within the UK is free as stated.

rfranzq · 21-04-2009, 23:12

Quote:

Originally Posted by bourbonkiller

By the way, I have ordered on of those SIM4travel replacement cards that are offered for free, and they did arrive within 3 working days within europe. Altough they are not really free! They state on the website AND the bill enclosed Free SIM and free postage, but charge 6.someting Pound for shipping 2 free SIMcard by registerred mail.

I want to find out what shipping is and not send a letter or phone them if I can help it, does anyone know an email address for customer service at SIM4travel?

kupe · 22-04-2009, 20:31

Quote:

Originally Posted by rfranzq

I want to find out what shipping is and not send a letter or phone them if I can help it, does anyone know an email address for customer service at SIM4travel?

I just ordered Sim4Travel for US delivery, and the shipping charge was £6.95. I elected the card with £15 credit for £10, so total charge was £16.95.

Offer is here:
SIM4travel - Global roaming SIM cards - the international mobile SIM card

Kupe

andy · 21-04-2009, 11:12

Quote:

Originally Posted by Victor1970

I am in Germany and I can confirm that both United Mobile SIM card (+44 and +423) does not working anymore. The company is obviously out of business.

The company obviously has some problems, but while that may eventually turn out to be the case, in the absence of actual facts so far there is more than one possible explanation. And one of the SIM cards still works for incoming calls, so has obviously not been cut off by Mobilkom.

MATHA531 · 21-04-2009, 14:58

Here's the problem with +423....for several years they were fine. Check with the various ld carriers of the world to see the termination fees for calls to +423...in the USA I don't know of any (outside some of the internet providers which charge less than 75¢/minute to make a call to them....nobody would call you. That was the reason UM began its +44 service.

I tend, however at this point, to agree. UM+ is deader than dead and will not arise again.

Too bad.

myonlymobile · 21-04-2009, 17:22

I do have a VoIP service that terminates reliably to +423-6 numbers at 19¢ US. It can be set up for callback and US DID forwarding as well. Of course it is only useful if UM is working... but feel free to message me if you want to use it.

inquisitor · 22-04-2009, 10:26

Logging into "My Account" on the UM website is working again. Seems like there's some reanimation attempt. My UM+ SIMs still won't register.

rfranzq · **Saw my billing details. +423 phone number -** 22-04-2009, 10:34

I, also was able to log in and see my billing activity. But only the first page.
I also received an email responding to my query of 'What's happening?'

andy · 22-04-2009, 11:04

Interesting. My account shows all 9 trial calls to the +423 in the last two weeks.

I've just made 2 calls to it, from JustVoip unanswered and from O2 answered, and will update this later ...... on the account within half an hour

bourbonkiller · 22-04-2009, 11:18

I also just logged in to my UM account. On my account nothing has changed, the full balance is still shown on each of the SIM-Cards.

Overlooking the numbers it is very interresting to see, that both UM +423 numbers still show a green tick and status "active" while the UM+ (+44) is grayed out and doesn't show a any status.

Lets see what will happen...

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	(#5)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	21-04-2009, 14:58 Here's the problem with +423....for several years they were fine. Check with the various ld carriers of the world to see the termination fees for calls to +423...in the USA I don't know of any (outside some of the internet providers which charge less than 75¢/minute to make a call to them....nobody would call you. That was the reason UM began its +44 service. I tend, however at this point, to agree. UM+ is deader than dead and will not arise again. Too bad.

	(#6)
myonlymobile (Offline) Junior Member Newbie Posts: 7 Join Date: 06 Jun 2007 Country:	21-04-2009, 17:22 I do have a VoIP service that terminates reliably to +423-6 numbers at 19¢ US. It can be set up for callback and US DID forwarding as well. Of course it is only useful if UM is working... but feel free to message me if you want to use it.

	(#7)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	22-04-2009, 10:26 Logging into "My Account" on the UM website is working again. Seems like there's some reanimation attempt. My UM+ SIMs still won't register. terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com

	(#8)
rfranzq (Offline) Senior Member Prepaid Specialist Posts: 774 Join Date: 21 Apr 2009 Country:	Saw my billing details. +423 phone number - 22-04-2009, 10:34 I, also was able to log in and see my billing activity. But only the first page. I also received an email responding to my query of 'What's happening?'

	(#9)
andy (Offline) Senior Member Prepaid Prophet Posts: 2,128 Join Date: 10 Dec 2004 Country:	22-04-2009, 11:04 Interesting. My account shows all 9 trial calls to the +423 in the last two weeks. I've just made 2 calls to it, from JustVoip unanswered and from O2 answered, and will update this later ...... on the account within half an hour Last edited by andy; 22-04-2009 at 11:40..

	(#10)
bourbonkiller (Offline) Senior Member Prepaid Fan Posts: 193 Join Date: 22 Dec 2004 Location: Lake of Constance Country:	22-04-2009, 11:18 I also just logged in to my UM account. On my account nothing has changed, the full balance is still shown on each of the SIM-Cards. Overlooking the numbers it is very interresting to see, that both UM +423 numbers still show a green tick and status "active" while the UM+ (+44) is grayed out and doesn't show a any status. Lets see what will happen... ********************************************** Mobiles: iPhone 7+, iPhone 7, iPhone SE, Blackberry Priv, Honor 8, Lumia 950 Prepaid-SIM: 3 UK, Save Money Sim, Toggle Mobile UK, XX-Sim, Koko Mobile