TravelSIM BLOCKED!!

[NoGSMarea]

Before I use it abroad, I checked my trvaelSIM.
Then I found that my travelSIM cannot make nor receive calls.
I called the support hotline. They say that my travelSIM is now blocked.

Anyway, I requested them to unblock my travelSIM, while I do not know
why the SIM is blocked.
(Of course it is less than 24 manths from the last billed event.)

Has anybody experienced the same trouble?

[snaimon]

Originally Posted by NoGSMarea

Before I use it abroad, I checked my trvaelSIM.
Then I found that my travelSIM cannot make nor receive calls.
I called the support hotline. They say that my travelSIM is now blocked.

Anyway, I requested them to unblock my travelSIM, while I do not know
why the SIM is blocked.
(Of course it is less than 24 manths from the last billed event.)

Has anybody experienced the same trouble?

I last USED the TravelSIM in August 2008. I recently (January, 2009) checked my balance and it was > 10 Euros. I did this because I was going to loan the SIM out to a friend whose son was heading for CH over the Easter week. Yesterday I tried to check the balance on the phone and received the response "ACCESS DENIED." I logged on and my balance has dropped to 0 Euros.

I have written their customer support. I THOUGHT one usually received an automated email acknowledging the receipt of a trouble ticket.

To tell you the truth, I would not be surprised that TravelSIM has joined the ranks of the deceased.

Stan

[MATHA531]

I have an Air Baltic card which is apparently part of the Travelsim familhy (they come out of Estonia)...checked the balance this morning and it's still there!

[olev_p]

I just checked my TravelSIM - all OK

I know that such problem can be if you enter invalid AirTime recharge code more than 4 times.

[snaimon]

Originally Posted by olev_p

I just checked my TravelSIM - all OK

I know that such problem can be if you enter invalid AirTime recharge code more than 4 times.

Thanks, Olev.

I did not try to recharge. I still have no answer from them. It is after normal working hours on the continent as I write. So, the have one full day to work the issue. Let's see how long it takes for them to respond, if they respond at all.

Stan

[NoGSMarea]

I have got an E-mail response from them (Travelsimshop.com).

It seems that they have unblocked my SIM.

But they say some strange thing;
"Your TravelSIM card was blocked cuz since may 2006 we didn't record any topups on your account on travelsimshop.com. Due to TravelSIM operator regulation your number should expire after 2 years in the moment you didn't topup your card." But according to the web page
" When does the TravelSIM card and the credit expire? - Help Desk ",
They say "SIM card and credit will become invalid if the credit has not changed for 24 months."
In fact, from the last billed action with my SIM, 24 months have not yet passed.

It is really strange. Have thay made a mistake that they typed "CHANGED" where they should type "RECHARGED"?

[snaimon]

Still no response to my email. No live help was available. So I called. After < 40 seconds on hold (all agents busy), my call was answered. Seems my SIM is also locked. Matter being referred to technical support. Since it is Saturday, they are off, so it seems. Monday is the day for my answer.

Stan

[fedeprovenza]

My sim works good

[snaimon]

On Saturday I was told technical support would call on Monday.... and it is Wednesday, so I called back. Again, after a brief wait, < 30 seconds, their customer support answered.

Seems there was no record of my call on Saturday, 2-28. They use the phone # as the case number. I was promised a callback or email answer by the end of the week.

Not very impressed with their support so far. No answer to my original email.

This time they wanted to know WHERE the original purchase of the SIM card was - there website or something else. Of course, I bought the card second hand. And what does that have to do with my disappearing balance of 10+ Euros? The previous owner did a 50 Euro recharge in Sept of 2006. Last use was August 2008.

Stan

[snaimon]

As of this morning, my balance of 14+ Euros is restored! Hooray! Email ticket was submitted 2-24. Took long enough.