Furious United-Mobile customers (or ICQ)?

bbob · 05-01-2009, 16:20

Calls to other destinations are rated with 10€/min. — Note: f means fi xline. m means mobile (wireless. cellular) — *Call set up rate for all calls (one time)
EUR 0.19 — Billing increments are 60 seconds. Prices are subject to change without prior notice — All Information is subject to errors and tariff changes.

The incoming call charge does indeed apply, just checked it on my +44 number
Balance before call was 12,26 after making a 5 seconds call balance was 11,88
I received the call in belgium, cost 19 cent per minute, call setup 19 cents, total 38 cents. Balance after call 11,88

I also tried it using my +423 number which has a balance of just 45 cents. Made 2 short calls and balance remains the same. so it looks like only the +44 number has the incoming call cost.

This will surely cost UM lots of customers as 19 cents setup cost is a lot. Research has shown that many cellphone calls last only 1 or 2 minutes. 19 cents for setup cost will add a lot to you costprice.

I am only thinking what might be the reason for this.

andy · 05-01-2009, 16:27

Quote:

Originally Posted by bbob

I also tried it using my +423 number which has a balance of just 45 cents. Made 2 short calls and balance remains the same. so it looks like only the +44 number has the incoming call cost.

I had a free incoming trial call [edit: on +423] a couple of days ago (after your thread about Betamax rates). I called UM about an hour ago to check; there will be an incoming connection fee, but it hasn't quite been implemented yet

bbob · 05-01-2009, 17:45

Quote:

Originally Posted by andy

I had a free incoming trial call a couple of days ago (after your thread about Betamax rates). I called UM about an hour ago to check; there will be an incoming connection fee, but it hasn't quite been implemented yet

Might be country dependant, I'm in belgium at the moment, tried both UM +44 and +423 and +44 did give the 19 cent incoming call charge and +423 did not or maybe not yet ?

So it looks like the +44 incoming call charge is allreay implemented, at least My account was deducted 2 x 19 cents for a 5 seconds call. 19 cents for the call 19 cent connection charge.

andy · 05-01-2009, 18:58

Quote:

Originally Posted by bbob

Might be country dependant, I'm in belgium at the moment, tried both UM +44 and +423 and +44 did give the 19 cent incoming call charge and +423 did not or maybe not yet ?

Yes, sorry, that's what I meant about the call via JV, the +423 one not charged yet but soon.

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bbob (Offline) Senior Member Prepaid Expert Posts: 499 Join Date: 20 Feb 2007 Country:	05-01-2009, 16:20 Calls to other destinations are rated with 10€/min. — Note: f means fi xline. m means mobile (wireless. cellular) — *Call set up rate for all calls (one time) EUR 0.19 — Billing increments are 60 seconds. Prices are subject to change without prior notice — All Information is subject to errors and tariff changes. The incoming call charge does indeed apply, just checked it on my +44 number Balance before call was 12,26 after making a 5 seconds call balance was 11,88 I received the call in belgium, cost 19 cent per minute, call setup 19 cents, total 38 cents. Balance after call 11,88 I also tried it using my +423 number which has a balance of just 45 cents. Made 2 short calls and balance remains the same. so it looks like only the +44 number has the incoming call cost. This will surely cost UM lots of customers as 19 cents setup cost is a lot. Research has shown that many cellphone calls last only 1 or 2 minutes. 19 cents for setup cost will add a lot to you costprice. I am only thinking what might be the reason for this.