Maxroam (aka Roam4Free V2)

patphelan · **support -** 22-10-2007, 00:42

Hi guys
Should you have an issue with any MAXroam support email me directly
We are full up to date with supports calls to 3pm today. I am available right now and you should be email to email me direct from forum

ViJu · 22-10-2007, 08:56

No answer from support, so I read again your instructions and found :
Need Help?
call customer service direct from your phone by dialing *MAX (*629)
So I dialed *629 ,- nobody answers , only answering machine and
I was immediately charged 0.29 Euro although on your
"How much does it cost" page
http://www.maxroam.com/how-much-does-it-cost.asp
there is no information about charge calling customer service.
I think it's not fair .

bbob · 22-10-2007, 12:10

Quote:

Originally Posted by patphelan

Hi guys
Should you have an issue with any MAXroam support email me directly
We are full up to date with supports calls to 3pm today. I am available right now and you should be email to email me direct from forum

Anyone who is reading this and isn't immediately cynical please feel free to e-mail me with your address at "sean(dot)omahony(at)cubicmobile(dot)com" and I'll send you a free SIM.

My apologies the e-mail address should be: "sean(dot)omahony(at)cubictelecom(dot)com"

Being very very critical about your service I would like to test it before becoming cynical or maybe not if it is ok.

I have written a mail to the above addresse about a free Sim. But till now no response at all.
Yackie that does not have a good name but had an offer for a free sim, responded within 1 day.

So Pat, is this offer still valid, can I mail you all the details or is there no offer or is it that, something I read somewehre in this thread, you a busy doing other things.

ViJu · 22-10-2007, 12:27

Pat , my question to support was :
what is my sms number ?
Answer from team@maxroam.com :
Either number, 001-516-xxx-xxxx, or 001-212-xxx-xxxx will be able to receive SMS .

I sent several test sms messages to these numbers and, of course, they didn't reach my phone .
So my question to you now:
Is the answer I received from Maxroam support (team@maxroam.com ) is correct or not ? Just answer YES or NOT .

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	(#1)
patphelan (Offline) DEALER Amateur Member Posts: 29 Join Date: 22 Oct 2007 Location: Cork, Ireland Country:	support - 22-10-2007, 00:42 Hi guys Should you have an issue with any MAXroam support email me directly We are full up to date with supports calls to 3pm today. I am available right now and you should be email to email me direct from forum

	(#2)
ViJu (Offline) Junior Member Amateur Member Posts: 16 Join Date: 06 Jun 2007 Country:	22-10-2007, 08:56 No answer from support, so I read again your instructions and found : Need Help? call customer service direct from your phone by dialing MAX (629) So I dialed *629 ,- nobody answers , only answering machine and I was immediately charged 0.29 Euro although on your "How much does it cost" page http://www.maxroam.com/how-much-does-it-cost.asp there is no information about charge calling customer service. I think it's not fair .

	(#4)
ViJu (Offline) Junior Member Amateur Member Posts: 16 Join Date: 06 Jun 2007 Country:	22-10-2007, 12:27 Pat , my question to support was : what is my sms number ? Answer from team@maxroam.com : Either number, 001-516-xxx-xxxx, or 001-212-xxx-xxxx will be able to receive SMS . I sent several test sms messages to these numbers and, of course, they didn't reach my phone . So my question to you now: Is the answer I received from Maxroam support (team@maxroam.com ) is correct or not ? Just answer YES or NOT .