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schuster (Offline)
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Default 13-07-2007, 02:16

Quote:
Originally Posted by dg7feq View Post
Yep. Exactly.

I think GT builds up a interesting combination of products though.
SIM-card
own OEM branded phones
callback

lets see what comes next.

EDIT: I just read this on the GT-Phone website: "To initialize a call, there is a charge of sending a local SMS" - so 09 wouldnt work as they dont support SMS yet. ..

Chris
As far as customer service I think they need to be approached with caution.

In the early spring, with an international trip coming up, I gave into temptation and ordered their quad band 2 sim phone. Weeks went by and my credit card was not charged, so I send them an email, then another, then another, then ....

I received a reply indicating that they had sold out of the first sihpment; the next was "expected" in a few weeks, and I could wait or cancel. I asked them to cancel .... never heard a confirmation but they have not charged me.

A couple of months later, out of curiosity, I emailed again asking if the new shipment was in and whether they were shipping again. No response.

Finally this month I asked if the phone was out there, and could they direct me to any web site reviews if they were aware. No response.

Caveat.
   
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schuster (Offline)
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Default 2SIMPHONE lives... - 28-09-2007, 22:51

Followup to my last post. About 7 months after emailing GT to cancel my unfilled order, I received email from them apologizing for delays due to product availability. They claim the phone is now in stock, and upon receiving an affirmative reply they will express ship it, with a bonus GT-SIM having $25 credit as partial compensation. The phone still looks intriguing (they have posted a schematic of the menu tree on the 2simphone site) but the price hasn't come down and I still don't know if I can trust these guys - especially at such a distance.
   
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