Can't Top Up Globalsim, and They Won't Respond

ronwi · **Can't Top Up Globalsim, and They Won't Respond -** 21-05-2007, 18:45

The title about sums it up. I've been using a Globalsim for a while, and am reasonably happy with the quality and consistency of the calls.

However, a few weeks ago I tried to top up, and got an error message from the server (not of the type that there is a problem with the credit card, but a server software error.) I have tried other computers, other browsers, other credit cards and get the same result.

I emailed Globalsim customer service a few weeks ago (and again last week), and have also left a few messages on the company voicemail (which is apparently a Vodafone cell voicemail.) Zero response.

Any suggestions, or do I just use the SIM card until it's out of credit and throw it away (which would be a shame because the rates and coverage work very well for me.)

Bossman · 21-05-2007, 18:52

I remember they were having some problems in February when I tried to topup. But, that was supposed to be fixed in April when they move to a different merchant. Looks like it's still a problem. Did you try it from their website and this other hosting site?

http://longdistancesim.host4tele.com/hosting/globalsim/

Here is my posting and a response from Travis at freeGlobalsim regarding topup problems.

http://www.prepaidgsm.net/forum/show...=freeglobalsim

ronwi · 21-05-2007, 19:18

Yes, I did try topping up on the Globalsim site.

I just looked at the other site you referenced, which appears to be for a different card with different pricing and now way, as far as I can tell, to log in with my Globalsim number and top up. Is there some secret way I'm missing?

Quote:

Originally Posted by Bossman

I remember they were having some problems in February when I tried to topup. But, that was supposed to be fixed in April when they move to a different merchant. Looks like it's still a problem. Did you try it from their website and this other hosting site?

http://longdistancesim.host4tele.com/hosting/globalsim/

Here is my posting and a response from Travis at freeGlobalsim regarding topup problems.

http://www.prepaidgsm.net/forum/show...=freeglobalsim

Bossman · 21-05-2007, 19:27

That's a hosting site for several of these IOM sims including freeGlobalsim. In fact, that's the one I always go to because it offers much more features online...pretty much all the features that are available via the phone. VM, call forwarding, topup, etc.

Click on login then use your number 447624NNNNNN. The password is the PW that they gave you on day one to use to login to their site. I believe this is also the sim PIN. I changed mine on both sites to be the same...to make life easier. Once you login, click on profile and go from there...

Here are the options I see whe I click on profile.

My Numbers
Call Screening
Mobile Setup
E-Mail Setup
Change Password
Users
Payment Type
Card Details
Top-up Credit
Incoming Calls
Billing

ronwi · 21-05-2007, 20:44

I logged in with my original password (not the modified one) and it allowed me to log in and see my account.

It took my credit card number and went through the process, but my balance has not been updated on either site and I can see from my online credit card access that my credit card number has not been billed.

You are certainly correct about this website having alot more meat on it. Even the call detail is more complete than on the Globalsim website, and there are many other options.

The rates are more up to date as well. A call made yesterday from Poland to a UK mobile was billed at 47 cents for a minute, while a one minute call made today to the same number was billed at 76 cents. While the Globalsim site rate calculator still quotes a rate of 47 cents from Poland to a UK mobile, the generic site you pointed me to quotes the apparently new higher rate.

There might be some across the board rate hikes happening - e.g., on Globalsim Germany to US is quoted at 43 cents, the other site quotes it at 51 cents.

Quote:

Originally Posted by Bossman

That's a hosting site for several of these IOM sims including freeGlobalsim. In fact, that's the one I always go to because it offers much more features online...pretty much all the features that are available via the phone. VM, call forwarding, topup, etc.

Click on login then use your number 447624NNNNNN. The password is the PW that they gave you on day one to use to login to their site. I believe this is also the sim PIN. I changed mine on both sites to be the same...to make life easier. Once you login, click on profile and go from there...

Here are the options I see whe I click on profile.

My Numbers
Call Screening
Mobile Setup
E-Mail Setup
Change Password
Users
Payment Type
Card Details
Top-up Credit
Incoming Calls
Billing

Bossman · 21-05-2007, 21:26

The same exact thing happened to me.Then I received an email from them shorly afterwards. As per the thread I referenced above.

I think it's still down. But, I am sure they (Travis or someone else there) should be able to add some credit to your sim. It was not critical for me since my reason for wanting to topup was to extend the life of the sim. Which is really not neccesary since any chargable activity will do it.

Quote:

Originally Posted by ronwi

I logged in with my original password (not the modified one) and it allowed me to log in and see my account.

It took my credit card number and went through the process, but my balance has not been updated on either site and I can see from my online credit card access that my credit card number has not been billed.

You are certainly correct about this website having alot more meat on it. Even the call detail is more complete than on the Globalsim website, and there are many other options.

ronwi · **Problem Fixed -** 06-06-2007, 15:48

After a few emails back and forth and the passage of time, I received an email today telling me the system had been modified and to try again. I did, and it now works fine.

Novice · **Can't login to freeglobalsim -** 17-07-2007, 20:39

I ordered freeglobalsim, and as it was promiced received it in 5 days, but when I tried to log in, I've got HTTP 500 Error. I've sent them few emails without any responce. Could somebody help?

Bossman · 17-07-2007, 21:15

I am able to login.

Are you using your 447nnnn to login and the PIN they sent with the email as the password (see link below)? If so, something else may be wrong. Unfortunately, a number of people have not had much luck contacting them.

http://www.prepaidgsm.net/forum/show...=freeglobalsim

Also, see if you can login here...

http://longdistancesim.host4tele.com/hosting/globalsim/

Novice · 18-07-2007, 05:21

1.Yes, I am using the number and PIN that they send. The SIM works fine, but when I tried to log in I've got an error.
2. I can successfully log in in to http://longdistancesim.host4tele.com/hosting/globalsim/
Is it possible to popup using this site?

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	(#1)
ronwi (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 01 Oct 2006 Country:	Can't Top Up Globalsim, and They Won't Respond - 21-05-2007, 18:45 The title about sums it up. I've been using a Globalsim for a while, and am reasonably happy with the quality and consistency of the calls. However, a few weeks ago I tried to top up, and got an error message from the server (not of the type that there is a problem with the credit card, but a server software error.) I have tried other computers, other browsers, other credit cards and get the same result. I emailed Globalsim customer service a few weeks ago (and again last week), and have also left a few messages on the company voicemail (which is apparently a Vodafone cell voicemail.) Zero response. Any suggestions, or do I just use the SIM card until it's out of credit and throw it away (which would be a shame because the rates and coverage work very well for me.)

	(#2)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	21-05-2007, 18:52 I remember they were having some problems in February when I tried to topup. But, that was supposed to be fixed in April when they move to a different merchant. Looks like it's still a problem. Did you try it from their website and this other hosting site? http://longdistancesim.host4tele.com/hosting/globalsim/ Here is my posting and a response from Travis at freeGlobalsim regarding topup problems. http://www.prepaidgsm.net/forum/show...=freeglobalsim Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#4)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	21-05-2007, 19:27 That's a hosting site for several of these IOM sims including freeGlobalsim. In fact, that's the one I always go to because it offers much more features online...pretty much all the features that are available via the phone. VM, call forwarding, topup, etc. Click on login then use your number 447624NNNNNN. The password is the PW that they gave you on day one to use to login to their site. I believe this is also the sim PIN. I changed mine on both sites to be the same...to make life easier. Once you login, click on profile and go from there... Here are the options I see whe I click on profile. My Numbers Call Screening Mobile Setup E-Mail Setup Change Password Users Payment Type Card Details Top-up Credit Incoming Calls Billing Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#7)
ronwi (Offline) Senior Member Prepaid Fan Posts: 137 Join Date: 01 Oct 2006 Country:	Problem Fixed - 06-06-2007, 15:48 After a few emails back and forth and the passage of time, I received an email today telling me the system had been modified and to try again. I did, and it now works fine.

	(#8)
Novice (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Jul 2007 Country:	Can't login to freeglobalsim - 17-07-2007, 20:39 I ordered freeglobalsim, and as it was promiced received it in 5 days, but when I tried to log in, I've got HTTP 500 Error. I've sent them few emails without any responce. Could somebody help?

	(#9)
Bossman (Offline) Senior Member Prepaid Professionist Posts: 1,257 Join Date: 22 Apr 2005 Location: Chicago Country:	17-07-2007, 21:15 I am able to login. Are you using your 447nnnn to login and the PIN they sent with the email as the password (see link below)? If so, something else may be wrong. Unfortunately, a number of people have not had much luck contacting them. http://www.prepaidgsm.net/forum/show...=freeglobalsim Also, see if you can login here... http://longdistancesim.host4tele.com/hosting/globalsim/ Phones: Xiaomi Mi Mix 2, Samsung Galaxy A50, ASUS zenfone 3, Sim cards: AT&T (Contract), 3 UK, Piranha Mobile

	(#10)
Novice (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Jul 2007 Country:	18-07-2007, 05:21 1.Yes, I am using the number and PIN that they send. The SIM works fine, but when I tried to log in I've got an error. 2. I can successfully log in in to http://longdistancesim.host4tele.com/hosting/globalsim/ Is it possible to popup using this site?