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(#1)
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Junior Member
Newbie
Posts: 3
Join Date: 14 Apr 2007
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![]() Dear Muzaffar Ahmed
Why is it that you can post such a reasoned report on a forum but you do not have the decency to reply to e mail sent to you by a customer who has had no phone since 15 April, & who has credit on the sim (which we can only assume has gone into someones pocket). Why is it I cant get your permission to take my phone number to a new provider a descision I made due to the lack of information & contact from yourself? You don't answer texts, email enquiries or phone calls, no customer service. There are many other service providers & I hope they will be used by others before yourselves. Yours VERY DISSATISFIED BILLYM (Sorry to forum users for this personal letter but this is obviously the only way to get MR Muzaffar Ahmed to hear our complaints) |
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(#2)
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Senior Member
Prepaid Expert
Posts: 451
Join Date: 09 May 2005
Location: Berkeley, California and Miami
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![]() Billym -
One point I .can answer - Most, if not all, international SIM card sellers are simply resellers and don't own the numbers. Thus they can't give you the number. I am sure United Mobile, Travel SIM's various outlets, etc. don't make it possible to take your number somewhere else. I just went to CB's web site. Explanation of their temporary problems seemed clear to me. I went thru something like this a couple of times with other services. 1. When DSL first was announced in Ca. years ago, we had to pick an ISP. The install was handled by the phone co. Since I was an early adapter, 6 people came out, mainly as a training session. A year later, the ISP I had chosen went out of business. 2. When we had to pick an LD carrier, all was fine for years until they suddenly went out of business. I didn't lose any money, but suddenly had to instruct everyone how to use a "1010" dial around code to place LD calls during the couple days it took to change to a diff. LD provider. In your case the provider is offering to, in effect, make you whole. The logistics in trying to simply refund relatively small airtime credits to numerous customers would be prohibitively expensive. ...mike A/o Oct 20, 2013 no need for intl prepaid as T-Mobile U.S. includes voice roaming at 20¢/min (in and out)., unlimited text (in and out), and unlimited data in 140+ countries. My Plan -[6 lines] U.S. T-Mobile unlimited minutes (incoming and outgoing), unlimited text, fast data on each line. that $145/mo. total! . (In U.S. no surcharge for calling a cell.) If a line exceeds 2G of data in a month, pay $10 more for that line. [That only happens a couple times/year. |
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(#3)
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Junior Member
Newbie
Posts: 3
Join Date: 14 Apr 2007
Country:
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![]() Thanks for your input snidely.
I bought my callblue sim from a company called 0044.co.uk. They have been generous with their customer service & have replaced the callblue sim even though they were under no obligation to do so. They informed me that callblue will not release my number to them so i can continue to use it. So, I am stuck, you tell me that callblue might not own the number but 0044 tell me that callblue will not release it - what is the truth? I cannot get any reponse from Callblue to my enquiries they have left me without a working sim, Do they expect me to wait until they get their act together? Quote:
I had credit on my sim, they pulled the plug on me on 15th April & expected me to be without a phone until sometime in June - NOT ACCEPTABLE. They do not reply to my e mails. Why? All I want as a customer is to be kept informed & to be given the service I would reasonable expect. As far as I am concerned Callblue has failed to deliver for me. Billym |
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(#4)
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Senior Member
Prepaid Expert
Posts: 499
Join Date: 20 Feb 2007
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![]() From everything I can read the situation looks like Call blue is out of business for the moment.
customers that are using their numbers are stuck as they are switching carriers to setup their "own" network. The question is do they really setup their own network or are the just looking for another company from which they buy theirs services. To me the company is not very serious. They discontinue their operation and customers are left in the dark for several month's untill they have their own network going. A serious company would start their own network and once this works only than discontinue service on the old network so that customers can change easily. |
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(#5)
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Junior Member
Amateur Member
Posts: 14
Join Date: 20 Apr 2006
Country:
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![]() CallBlue have a parent agent, Global Termination, who has been attempting to allow existing CallBlue users to transfer their contracts directly to them and therefore retain their numbers, credits etc. 0044, a subagent of CallBlue for some of it's customers have also been trying to do this but by the issue of a new SIM with the same number on.
CallBlue sit in the middle of this having cut service without a replacement immediately to hand and therefore have let down their customers. The statement that they have nothing to do with CallKey or GT and were only using the 'Manx' network as a test is not correct and I can say this with authority as a co founder of CallKey. However, you should note that the company they are referring to is actually CallBlue GSM and not CallBlue - I think there may be some significance to this subtlety. I cannot comment on why the move was made by CallBlue or give you any advice on the use of any brand, but I can say that we, at CallKey, are certainly a little mystified and confused as are many users. CallKey, GT and 0044 have done everything they are able to assist the continuity of use and will continue to do so in defense of our own brands. |
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