United Mobile Customer Support - Page 3

AndreA · 10-01-2007, 13:50

Quote:

Originally Posted by Ramses

Early this morning I send a report for technical problem (on their site, in customer service section)

Ok, good. So I have to tell to our friend Armando to use that section of UM's website to solve the trouble.

inquisitor · 10-01-2007, 18:31

Regarding network problems, I also experienced total failure of voice communication on the Spanish "Movistar" 3G-network. After it worked flawless from Christmas until New Year's Eve, all voice communication (outgoing and incoming calls) failed in 2007, while I was staying at Maspalomas/Gran Canaria. SMS was still working - incoming as well as outgoing messages.

Allthough contacting UM customer support, the problem persists - the only solution was switching to the "Vodafone.es" network.

So when your UM SIM doesn't work, just try another network. If that solves your problem, please report the faulty network here!

prion · 11-01-2007, 09:11

I also had problems with UM in Spain some months ago. Sms were not sent no matter what network I was connected to.....

GadgetKen · 13-01-2007, 00:34

Agree on the strategy of switching carriers manually on phone when United Mobile sim doesn't work right. In Caribbean now. United Mobile worked fine on Digicel/Cingular in Antigua but not on C&W or APUA PCS (despite a c&w welcome sms). Now in Nevis and United Mobile works equally well on either Digicel/Cingular(system identifier says Cingular but think it's now sold to Digicel) or C&W. Both with good audio quality.

prion · 13-01-2007, 13:19

Quote:

Originally Posted by GadgetKen

Agree on the strategy of switching carriers manually on phone when United Mobile sim doesn't work right. In Caribbean now. United Mobile worked fine on Digicel/Cingular in Antigua but not on C&W or APUA PCS (despite a c&w welcome sms). Now in Nevis and United Mobile works equally well on either Digicel/Cingular(system identifier says Cingular but think it's now sold to Digicel) or C&W. Both with good audio quality.

In my case switching the carrier did not solve the problem of sms not being sent. Voice was working fine though....

albino · **nokia nightmare -** 31-01-2007, 03:55

Keep off those high numbered nokias .. they are a pain.

You will prob have to use "menu based calling" as described in the user guide to call out. Or get a non nokia phone. if u r a nokia fan , go for a 3120. works seamlessly

albino · 31-01-2007, 04:05

Watch out too with US based phones, the US networks like to change the software in their phones a little, it messes up the international sim cards. eg the the motorola v190 in the states will have a problem with a UM card, but not in europe.

Gadget Ken ... you look to be a yachty? Hows Um holding up there? Have you had many "invalid code" when adding a top-up into your phone? Was interesting about Antigua, but Digicel is better then C&W all through the Caribbean. (especially if you are using 09) If you go to St Martin, you can still pick up Orange F network on the Dutch side depending on the marina you are in.

albino · 31-01-2007, 04:13

Texting to France, and within france is a no no at the moment with UM. New Zealand is iffy .. and infact texting in general is not worth the pain, most wont make it, and you will be overcharged. Best thing is to use a seperate normal sim card and text with that, even when roaming it will cost about the same as a UM card. Keep the UM for Voice

albino · 31-01-2007, 04:20

By the way ... in Italy Vodafone is more reliable then the other networks, T-Mobile in Croatia, I think Orange in France, and apparently Movistar in Spain.

We should make a list of what the most reliable networks are throught the world ... save everyone a lot of hit-and-miss best-network hunting. The list would relate not just to UM, but to 09 , Manx, Travel-sim etc ... they all suffer the same problems form the same networks it seems.

albino · 31-01-2007, 04:22

By the way .. 09 users will be happy to know that they apparently just cleared up their callback trigger problem they had in US based countries. (USA, Canada, Cable & Wireless etc)

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	(#22)
inquisitor (Offline) Senior Member Prepaid Professionist Posts: 1,399 Join Date: 15 Nov 2006 Country:	10-01-2007, 18:31 Regarding network problems, I also experienced total failure of voice communication on the Spanish "Movistar" 3G-network. After it worked flawless from Christmas until New Year's Eve, all voice communication (outgoing and incoming calls) failed in 2007, while I was staying at Maspalomas/Gran Canaria. SMS was still working - incoming as well as outgoing messages. Allthough contacting UM customer support, the problem persists - the only solution was switching to the "Vodafone.es" network. So when your UM SIM doesn't work, just try another network. If that solves your problem, please report the faulty network here! terminals: Samsung: Galaxy S5 DuoS (G900FD); BLU: Win HD LTE; Nokia: 1200; Asus: Fonepad 7 ME372CG; Huawei data: E3372, Vodafone R201, K3765, E1762; postpaid: O2 on Business XL; prepaid: DE: Aldi Talk, Lidl; UK: 3; BG: MTel, vivacom; RU: MTS; RS: MTS; UAE: du Tourist SIM; INT'L: toggle mobile VoIP: sipgate.de (German DID); sipgate.co.uk (British DID); ukddi.com (British DID); sipcall.ch (Swiss DID); megafon.bg (Bulgarian DID); InterVoip.com Last edited by inquisitor; 20-01-2007 at 16:10..

	(#23)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	11-01-2007, 09:11 I also had problems with UM in Spain some months ago. Sms were not sent no matter what network I was connected to.....

	(#24)
GadgetKen (Offline) Senior Member Prepaid Expert Posts: 342 Join Date: 14 Dec 2004 Location: Connecticut, USA Country:	13-01-2007, 00:34 Agree on the strategy of switching carriers manually on phone when United Mobile sim doesn't work right. In Caribbean now. United Mobile worked fine on Digicel/Cingular in Antigua but not on C&W or APUA PCS (despite a c&w welcome sms). Now in Nevis and United Mobile works equally well on either Digicel/Cingular(system identifier says Cingular but think it's now sold to Digicel) or C&W. Both with good audio quality. Phones/Wireless Devices: Doogee S90, Isatphone Pro, Amazon Kindle 3G, SkyRoam MiFi device, Karma MiFi device, AT&T Liberate MiFi device Sim Cards: T-Mobile (Mint), AT&T (Mifi device or Kindle), Koko Satphone: InMarSat Broadband US Wireless Data: AT&T postpaid, Sprint (Karma Mobility prepaid) Broadband International Data: SkyRoam VOIP: Skype

	(#26)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	nokia nightmare - 31-01-2007, 03:55 Keep off those high numbered nokias .. they are a pain. You will prob have to use "menu based calling" as described in the user guide to call out. Or get a non nokia phone. if u r a nokia fan , go for a 3120. works seamlessly

	(#27)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	31-01-2007, 04:05 Watch out too with US based phones, the US networks like to change the software in their phones a little, it messes up the international sim cards. eg the the motorola v190 in the states will have a problem with a UM card, but not in europe. Gadget Ken ... you look to be a yachty? Hows Um holding up there? Have you had many "invalid code" when adding a top-up into your phone? Was interesting about Antigua, but Digicel is better then C&W all through the Caribbean. (especially if you are using 09) If you go to St Martin, you can still pick up Orange F network on the Dutch side depending on the marina you are in.

	(#28)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	31-01-2007, 04:13 Texting to France, and within france is a no no at the moment with UM. New Zealand is iffy .. and infact texting in general is not worth the pain, most wont make it, and you will be overcharged. Best thing is to use a seperate normal sim card and text with that, even when roaming it will cost about the same as a UM card. Keep the UM for Voice

	(#29)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	31-01-2007, 04:20 By the way ... in Italy Vodafone is more reliable then the other networks, T-Mobile in Croatia, I think Orange in France, and apparently Movistar in Spain. We should make a list of what the most reliable networks are throught the world ... save everyone a lot of hit-and-miss best-network hunting. The list would relate not just to UM, but to 09 , Manx, Travel-sim etc ... they all suffer the same problems form the same networks it seems.

	(#30)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	31-01-2007, 04:22 By the way .. 09 users will be happy to know that they apparently just cleared up their callback trigger problem they had in US based countries. (USA, Canada, Cable & Wireless etc)