Wind Topup abroad (problems again)

drjhf · **Wind continues to shoot itself in the foot -** 13-01-2007, 13:08

The "no non-Italian credit card" issue seems to be something that Wind really believes in. I had the same problem a month or more back, wrote to 155, wrote to Wind, received no replies of any kind, then finally had a call from a Wind telephonic agent who told me that I should get an Italian credit card if I wanted to use Wind. Period the end. I asked if they cared about non-Italian business, and she just repeated that I should get an Italian bank and Italian credit card.

What I will do is finish up what little is left on the Wind SIM and get a TIM SIM. If everyone did that, perhaps Wind would understand that having a successful business depends on having repeat business.

AndreA · 13-01-2007, 15:04

Quote:

Originally Posted by drjhf

What I will do is finish up what little is left on the Wind SIM and get a TIM SIM.

Well, pay attention. Tim has the same trouble. Directly from their online shop http://www.tim.it/consumer/l6152/libera.do: "Il contratto si considera concluso nel momento in cui l'accettazione del Cliente, mediante invio dell' "ordine digitale", giunge all'indirizzo elettronico di Telecom Italia S.p.A.; il Cliente riceverà, tramite e-mail, la conferma della conclusione del contratto. Si considererà senza effetto l'ordine effettuato da chi non sia residente o domiciliato in Italia, non abbia compiuto 18 anni e non sia in possesso di codice fiscale e/o Partita Iva. Il Cliente dichiara di conoscere ed accettare i limiti di acquisto in vigore al momento della conclusione del contratto e riportati nel form "Info"; qualora tali limiti siano superati l'accettazione sarà considerata priva di effetto. Gli importi indicati nel catalogo sono espressi in Euro e comprensivi di IVA. "

Fast resume. If you are a not italian you will be not able to use their online shop

Maybe in the first weeks they will 'pass' every requests as MondoWindOnLine, but I suppose that they will have the same end very soon...

What a crappy service we have in Italy...

drjhf · **Italian resident or Italian credit card -** 17-01-2007, 15:11

Good point you make about TIM...but if I do have a codice fiscale and reside part-time in Italy but do not have an Italian-bank-issued credit card, will I end up in the same hole with TIM as with Wind, which refuses to recognize an non-Italian-bank-issued card as valid?

AndreA · 17-01-2007, 15:27

Quote:

Originally Posted by drjhf

will I end up in the same hole with TIM as with Wind, which refuses to recognize an non-Italian-bank-issued card as valid?

Yes, I think that the end will be the same

With Wind same thing... all the people here has a 'codice fiscale' (everyone has one!

) and a 'residence' in Italy... the problem is the credit card, good luck (on Tim shop online i can't use mine too - an italian one! - so i can't imagine what kind of troubles for foreigners...)

healira · 17-01-2007, 15:44

hi everyone,

I m using wind sim cards for a while.
But i think that i made a mistake.
I'm now with a 0.00 credit on it.
I still have scratch cards to recharge but when i call the *124*4242# i don t have the call back.

I m supposed to go in italy next month, anyone can tell me if i ll be able to recharge my card even if i'm 0.00???

Is the 4242 call will be ok from italy?

I hope u understand me,

Thanks,
Helene

AndreA · 17-01-2007, 15:48

Quote:

Originally Posted by healira

hi everyone,

I m using wind sim cards for a while.
But i think that i made a mistake.
I'm now with a 0.00 credit on it.
I still have scratch cards to recharge but when i call the *124*4242# i don t have the call back.

I m supposed to go in italy next month, anyone can tell me if i ll be able to recharge my card even if i'm 0.00???

Is the 4242 call will be ok from italy?

Hi Helene, welcome!

Well, when you have 0,00 credit you can't use the international roaming so you can't call 4242 from abroad.

But don't worry, when you'll be in Italy you will be able to call directly the number 4242 and to refill your sim card even if you're 0,00!

healira · 17-01-2007, 16:19

thanks for answering

Still have a big question

I have the mega no limit option.

I heard about a change of cost by wind.

Now i can read that the prices will change again in february.

My question is: the cost u announce in the post new prices is 0.0125 euro per Kb.

But with the 3000 euros bonus that the mega no limit allow this cost seems to be really cheaper!!??

0.0125 euro per kb is
12.5 euros per megaB

So with my 3000 euros i can use more than the 200 mb that i used before the costs changes???

I think i m wrong but if someone can tell me how much i can traffic with my mega no limit and my 3000 euros bonus in february and the next months, it ll be nice!

Thanks,

Gargoyle · 25-01-2007, 17:05

Somewhat related issue. I only have a few euro left on my phone; I'm going back to Italy in a couple days and might not be able to get on line right away when I arrive. I want to top off the sim card in advance.

Normally I do that online, while in Italy with my phone turned on, so the Wind network can see my phone and send the confirmation. Any issues or problems if I do it 18 hours ahead of time, while I'm out of the country and my phone is turned off, and my phone doesn't get turned on and registered to the system till I arrive?

Gargoyle · 29-01-2007, 09:19

To answer my question- yes, it worked.
I paid for a topup on mondowind before leaving the states, and when I arrived in Italy 18 hours later it registered the credit.

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	(#1)
drjhf (Offline) Junior Member Newbie Posts: 8 Join Date: 05 Jul 2006 Country:	Wind continues to shoot itself in the foot - 13-01-2007, 13:08 The "no non-Italian credit card" issue seems to be something that Wind really believes in. I had the same problem a month or more back, wrote to 155, wrote to Wind, received no replies of any kind, then finally had a call from a Wind telephonic agent who told me that I should get an Italian credit card if I wanted to use Wind. Period the end. I asked if they cared about non-Italian business, and she just repeated that I should get an Italian bank and Italian credit card. What I will do is finish up what little is left on the Wind SIM and get a TIM SIM. If everyone did that, perhaps Wind would understand that having a successful business depends on having repeat business.

	(#3)
drjhf (Offline) Junior Member Newbie Posts: 8 Join Date: 05 Jul 2006 Country:	Italian resident or Italian credit card - 17-01-2007, 15:11 Good point you make about TIM...but if I do have a codice fiscale and reside part-time in Italy but do not have an Italian-bank-issued credit card, will I end up in the same hole with TIM as with Wind, which refuses to recognize an non-Italian-bank-issued card as valid?

	(#5)
healira (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Jan 2007 Country:	17-01-2007, 15:44 hi everyone, I m using wind sim cards for a while. But i think that i made a mistake. I'm now with a 0.00 credit on it. I still have scratch cards to recharge but when i call the 1244242# i don t have the call back. I m supposed to go in italy next month, anyone can tell me if i ll be able to recharge my card even if i'm 0.00??? Is the 4242 call will be ok from italy? I hope u understand me, Thanks, Helene

	(#7)
healira (Offline) Junior Member Newbie Posts: 3 Join Date: 17 Jan 2007 Country:	17-01-2007, 16:19 thanks for answering Still have a big question I have the mega no limit option. I heard about a change of cost by wind. Now i can read that the prices will change again in february. My question is: the cost u announce in the post new prices is 0.0125 euro per Kb. But with the 3000 euros bonus that the mega no limit allow this cost seems to be really cheaper!!?? 0.0125 euro per kb is 12.5 euros per megaB So with my 3000 euros i can use more than the 200 mb that i used before the costs changes??? I think i m wrong but if someone can tell me how much i can traffic with my mega no limit and my 3000 euros bonus in february and the next months, it ll be nice! Thanks,

	(#8)
Gargoyle (Offline) Junior Member Amateur Member Posts: 25 Join Date: 05 Jun 2006 Location: Chicago & Tuscany Country:	25-01-2007, 17:05 Somewhat related issue. I only have a few euro left on my phone; I'm going back to Italy in a couple days and might not be able to get on line right away when I arrive. I want to top off the sim card in advance. Normally I do that online, while in Italy with my phone turned on, so the Wind network can see my phone and send the confirmation. Any issues or problems if I do it 18 hours ahead of time, while I'm out of the country and my phone is turned off, and my phone doesn't get turned on and registered to the system till I arrive?

	(#9)
Gargoyle (Offline) Junior Member Amateur Member Posts: 25 Join Date: 05 Jun 2006 Location: Chicago & Tuscany Country:	29-01-2007, 09:19 To answer my question- yes, it worked. I paid for a topup on mondowind before leaving the states, and when I arrived in Italy 18 hours later it registered the credit.