Callbackworld Failure? - Page 2

prion · 18-10-2006, 07:07

Quote:

Originally Posted by Bossman

Well, CBW may not neccessarily be up an running. As I posted in the other thread, on my recent trip from which I returned last Friday, during the last 4 days or so, I got the callback, but when I enter the number followed by the # key as asked, it's not recognized, and the system keeps prompting me to enter the number.

I also have exactly the same problem. I receive the callback after ringing the DID 3-4 times and then it does not 'listen' to the numbers I key in.... So it is useless....

prion · 19-10-2006, 16:41

CBW seems to be working now. The site login is not fixed yet though.

lmernal · 19-10-2006, 21:40

CBW is still not working for me, now in France. I hope it gets fixed soon. UM gets pretty expensive, especially for short calls.

TheMadBrewer · 21-10-2006, 09:30

Still not working for me. I am in Germany but get a busy signal when calling the trigger number (213 area code)

Has anybody gotten a recent update from CBW? They have not responded to my emails.

Can anybody recommend a call back with decent rates to either DE or FL mobile (Decent = better than UM)?

prion · 21-10-2006, 12:21

Mine is working but with a different area code trigger number than yours.

probably the problem is with certain area numbers at this stage.

For the time being you can have a look at thiscallback

They have 0,33 euros/min to call usa from +423 mobiles But:

1) You are charged for the portion of the call to +423 even if the other one does not respond which does not make it a good option.... Charging is per second
at this stage

2) You are charged per minute once you are connected...

For German mobiles check thiscallback

Same company but cheaper rates (0,19/min to US!)

kupe · 26-10-2006, 04:37

Just got home from 3 days in Venice, IT for work. As others reported, I got my CBW callback, but in almost every case, I then get a message "Your call did not go through" when I dial the destination number. I then tried *0 to reach the CBW operator from the CBW voice prompt, and got the message "The service you requested is not available". And this was midday PDT midweek! Ouch.

Dave

xtalman · 28-10-2006, 20:58

Add me to the list of dissatisfied customers. I am in the UK and cannot get a ringback without calling 3,4,5 times. When I do get the callback and the voice prompts, the numbers I key in are ignored. Completely unusable.

MATHA531 · 28-10-2006, 21:22

I'm quite sure there are some problems right now and I do hope they can get them straightened out because on all my trips from the USA to Europe this past summer, it worked perfectly however I must admit I am a bit disturbed that it has taken so long to get it all sorted out.

Question for those who are using both, is enlinea similarly affected?

Bossman · 28-10-2006, 21:48

Yes. Enlinea is exactly the same thing. I just tried. The system keeps prompting to enter the number and hit #...number entered is not recognized. Also, one can't check account activity online. It's obvious that Enlinea and CBW share the same system.

Quote:

Originally Posted by MATHA531

Question for those who are using both, is enlinea similarly affected?

TheMadBrewer · 28-10-2006, 21:59

For the past nearly three weeks I have gotten a busy signal when calling my trigger number and an error when I try and trigger from the web.

Sometime in the past week the toll free number started working, but I cannot logon to the website to update the number so it will be of limitted usefulness.

My only response from CBW customer service was a note from Barry saying he forwarded my complaint to tech support. That was well over a week ago.

I have been a loyal CBW customer for a long time now and have recommended it to many people, but this is too much. Luckily I've had good wi-fi access most of this trip and could use my voip provider to make calls, but since I am away from my computer most of the day I am not able to return calls in ant timely fashion,

This has to be a serious financial meltdown -- anything technical (i.e. crashed server) could be fixed in much less than nearly 3 weeks.

Count me now as a former and very disgruntled CBW customer

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	(#12)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	19-10-2006, 16:41 CBW seems to be working now. The site login is not fixed yet though.

	(#13)
lmernal (Offline) Junior Member Newbie Posts: 3 Join Date: 27 Aug 2006 Country:	19-10-2006, 21:40 CBW is still not working for me, now in France. I hope it gets fixed soon. UM gets pretty expensive, especially for short calls.

	(#14)
TheMadBrewer (Offline) Senior Member Prepaid Fan Posts: 127 Join Date: 01 Jun 2005 Location: Marina del Rey, CA Country:	21-10-2006, 09:30 Still not working for me. I am in Germany but get a busy signal when calling the trigger number (213 area code) Has anybody gotten a recent update from CBW? They have not responded to my emails. Can anybody recommend a call back with decent rates to either DE or FL mobile (Decent = better than UM)? Whole bunch of SIMs, mostly dead, some still working...

	(#15)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	21-10-2006, 12:21 Mine is working but with a different area code trigger number than yours. probably the problem is with certain area numbers at this stage. For the time being you can have a look at thiscallback They have 0,33 euros/min to call usa from +423 mobiles But: 1) You are charged for the portion of the call to +423 even if the other one does not respond which does not make it a good option.... Charging is per second at this stage 2) You are charged per minute once you are connected... For German mobiles check thiscallback Same company but cheaper rates (0,19/min to US!)

	(#16)
kupe (Offline) Senior Member Prepaid Fan Posts: 103 Join Date: 19 Jun 2006 Country:	26-10-2006, 04:37 Just got home from 3 days in Venice, IT for work. As others reported, I got my CBW callback, but in almost every case, I then get a message "Your call did not go through" when I dial the destination number. I then tried *0 to reach the CBW operator from the CBW voice prompt, and got the message "The service you requested is not available". And this was midday PDT midweek! Ouch. Dave

	(#17)
xtalman (Offline) Junior Member Newbie Posts: 4 Join Date: 28 Oct 2006	28-10-2006, 20:58 Add me to the list of dissatisfied customers. I am in the UK and cannot get a ringback without calling 3,4,5 times. When I do get the callback and the voice prompts, the numbers I key in are ignored. Completely unusable.

	(#18)
MATHA531 (Offline) Senior Member Prepaid Specialist Posts: 869 Join Date: 15 Oct 2004 Country:	28-10-2006, 21:22 I'm quite sure there are some problems right now and I do hope they can get them straightened out because on all my trips from the USA to Europe this past summer, it worked perfectly however I must admit I am a bit disturbed that it has taken so long to get it all sorted out. Question for those who are using both, is enlinea similarly affected?

	(#20)
TheMadBrewer (Offline) Senior Member Prepaid Fan Posts: 127 Join Date: 01 Jun 2005 Location: Marina del Rey, CA Country:	28-10-2006, 21:59 For the past nearly three weeks I have gotten a busy signal when calling my trigger number and an error when I try and trigger from the web. Sometime in the past week the toll free number started working, but I cannot logon to the website to update the number so it will be of limitted usefulness. My only response from CBW customer service was a note from Barry saying he forwarded my complaint to tech support. That was well over a week ago. I have been a loyal CBW customer for a long time now and have recommended it to many people, but this is too much. Luckily I've had good wi-fi access most of this trip and could use my voip provider to make calls, but since I am away from my computer most of the day I am not able to return calls in ant timely fashion, This has to be a serious financial meltdown -- anything technical (i.e. crashed server) could be fixed in much less than nearly 3 weeks. Count me now as a former and very disgruntled CBW customer Whole bunch of SIMs, mostly dead, some still working...