United Mobile Customer Support - Page 4

albino · 31-01-2007, 04:22

By the way .. 09 users will be happy to know that they apparently just cleared up their callback trigger problem they had in US based countries. (USA, Canada, Cable & Wireless etc)

albino · 31-01-2007, 04:23

Ok ... sorry I stop now

replaytv1 · **United Mobile Network Busy -** 21-02-2007, 13:29

I received UM card yesterday I can receive calls but I got the "network busy" error when placing a call.
Today I call UM customer service and the fix it in less than one minute. they said that problem is very common and my card had a parcial lock on the account.

prion · 24-04-2007, 20:26

I would advice you to call UM cs to activate outgoing calls.

sjs85 · 24-04-2007, 23:35

Quote:

Originally Posted by prion

I would advice you to call UM cs to activate outgoing calls.

Thanks. I also just saw previous post on how UM cs can fix the problem. Have not been able to get thru to them yet but will keep trying.

stan · **United Mobile Customer Support -** 25-04-2007, 00:29

United Mobile works on our Motorola v3 and v300. When I try using it on our Motorola v190, I get a "network busy" response and the call dies. I would try United Mobile support but it seems futile since they haven't responded to the phone calls and emails I made last October.

sjs85 · 27-04-2007, 17:44

United Mobile customer service replied to my email and manually unlocked my account. It works great now.

cholinergic · 15-06-2007, 02:18

My first post:

I have a Motorola V188 and a UM SIM. I got it today and can't get it to work. I'm in the US trying to try the phone out so I am not stranded without a phone in Europe. I can recieve calls but not make them. I can't even call customer service. I tried changing the network, calling from the office tools menu, dialing direct, using +1, 001, etc but nothing seems to be working. I'm hoping it's just that cs has to activate that part of the SIM card. This is very frustrating.

stan · **It's happened before -** 15-06-2007, 03:18

When this happened to me last October I tried but failed to get any response from United Mobile customer support. More recently, I tried again. This time I received an unhelpful email to the effect that 1) United Mobile should work with my Motorola v190, and if it didn't I must be doing something wrong, and 2) there was nothing they could do. The tone of the message I received was unfriendly and condescending. United Mobile is a crappy company, and why it continues to enjoy a good reputation is a mystery.

There are two possible solutions for your problem, both of which will cost you money: 1) buy a Motorola v3 or a Nokia 6610, both of which work with my United Mobile sim, or 2) buy a sim from RangeRoamer or Cherry Mobile, both of which include a Motorola v220 in their list of compatible phones. These aren't very good solutions because you're still out some $69 for United Mobile's useless product, but I can't think of anything else.

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	(#1)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	31-01-2007, 04:22 By the way .. 09 users will be happy to know that they apparently just cleared up their callback trigger problem they had in US based countries. (USA, Canada, Cable & Wireless etc)

	(#2)
albino (Offline) Member Advanced Member Posts: 52 Join Date: 04 Feb 2006 Country:	31-01-2007, 04:23 Ok ... sorry I stop now

	(#3)
replaytv1 (Offline) Junior Member Newbie Posts: 1 Join Date: 21 Feb 2007 Country:	United Mobile Network Busy - 21-02-2007, 13:29 I received UM card yesterday I can receive calls but I got the "network busy" error when placing a call. Today I call UM customer service and the fix it in less than one minute. they said that problem is very common and my card had a parcial lock on the account.

	(#4)
prion (Offline) Senior Member Prepaid Pioneer Posts: 589 Join Date: 01 May 2006 Location: Greece Country:	24-04-2007, 20:26 I would advice you to call UM cs to activate outgoing calls.

	(#6)
stan (Offline) Junior Member Amateur Member Posts: 17 Join Date: 04 Oct 2006 Location: Ann Arbor, Michigan, USA Country:	United Mobile Customer Support - 25-04-2007, 00:29 United Mobile works on our Motorola v3 and v300. When I try using it on our Motorola v190, I get a "network busy" response and the call dies. I would try United Mobile support but it seems futile since they haven't responded to the phone calls and emails I made last October.

	(#7)
sjs85 (Offline) Junior Member Newbie Posts: 3 Join Date: 24 Apr 2007 Country:	27-04-2007, 17:44 United Mobile customer service replied to my email and manually unlocked my account. It works great now.

	(#8)
cholinergic (Offline) Junior Member Newbie Posts: 1 Join Date: 15 Jun 2007 Country:	15-06-2007, 02:18 My first post: I have a Motorola V188 and a UM SIM. I got it today and can't get it to work. I'm in the US trying to try the phone out so I am not stranded without a phone in Europe. I can recieve calls but not make them. I can't even call customer service. I tried changing the network, calling from the office tools menu, dialing direct, using +1, 001, etc but nothing seems to be working. I'm hoping it's just that cs has to activate that part of the SIM card. This is very frustrating.

	(#9)
stan (Offline) Junior Member Amateur Member Posts: 17 Join Date: 04 Oct 2006 Location: Ann Arbor, Michigan, USA Country:	It's happened before - 15-06-2007, 03:18 When this happened to me last October I tried but failed to get any response from United Mobile customer support. More recently, I tried again. This time I received an unhelpful email to the effect that 1) United Mobile should work with my Motorola v190, and if it didn't I must be doing something wrong, and 2) there was nothing they could do. The tone of the message I received was unfriendly and condescending. United Mobile is a crappy company, and why it continues to enjoy a good reputation is a mystery. There are two possible solutions for your problem, both of which will cost you money: 1) buy a Motorola v3 or a Nokia 6610, both of which work with my United Mobile sim, or 2) buy a sim from RangeRoamer or Cherry Mobile, both of which include a Motorola v220 in their list of compatible phones. These aren't very good solutions because you're still out some $69 for United Mobile's useless product, but I can't think of anything else.