Help: Problem With Geosim

resrox · 05-08-2006, 02:54

Preparing for an upcoming trip to Europe, I installed a GEOSIM in a Moto L6 and ran some test calls. I received incoming calls, but when I tried making calls I received a "number not allowed" message. Geodesa support said this was due to to the L6 being incompatible. It isn't on their compatible phones list. The support agent said I could try using *125*1* as a prefix to the number I want to dial and add the # sign at the end. This worked.

Not thrilled with this messy dialing method, and not having the option from Geodesa to return the SIM, I emailed the support agent indicating that I was willing to replace the L6 with a Moto RAZR V3 which is on their compatiblity list. He responded that the V3 would not require the *125*1* dialing option, and would "be far more compatible in other ways 'behind the scenes'" (his words exactly). I ordered the V3, installed the SIM and I get the same results.

Needless to say, I emailed the support agent and am waiting for his reply. Should I conclude the SIM is defective? :unsure: I don't have a third unlocked phone to try! Should I insist Geodesa send me a replacement SIM? I cringe at the thought that it might work the same, and after 3 tries will still have to settle for a less than desirable dialing experience.

I'm interested in hearing about other experiences using a GeoSIM, and particularly, if anyone has had this dialing issue using it with a phone on their compatibilty list?

Any help with this problem, as well as, dealing with Geodesa for a good resolution is appreciated. It's been a timing consuming and costly experience!

Thanks.

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resrox (Offline) Junior Member Newbie Posts: 9 Join Date: 14 Jul 2006	05-08-2006, 02:54 Preparing for an upcoming trip to Europe, I installed a GEOSIM in a Moto L6 and ran some test calls. I received incoming calls, but when I tried making calls I received a "number not allowed" message. Geodesa support said this was due to to the L6 being incompatible. It isn't on their compatible phones list. The support agent said I could try using 1251* as a prefix to the number I want to dial and add the # sign at the end. This worked. Not thrilled with this messy dialing method, and not having the option from Geodesa to return the SIM, I emailed the support agent indicating that I was willing to replace the L6 with a Moto RAZR V3 which is on their compatiblity list. He responded that the V3 would not require the 1251* dialing option, and would "be far more compatible in other ways 'behind the scenes'" (his words exactly). I ordered the V3, installed the SIM and I get the same results. Needless to say, I emailed the support agent and am waiting for his reply. Should I conclude the SIM is defective? :unsure: I don't have a third unlocked phone to try! Should I insist Geodesa send me a replacement SIM? I cringe at the thought that it might work the same, and after 3 tries will still have to settle for a less than desirable dialing experience. I'm interested in hearing about other experiences using a GeoSIM, and particularly, if anyone has had this dialing issue using it with a phone on their compatibilty list? Any help with this problem, as well as, dealing with Geodesa for a good resolution is appreciated. It's been a timing consuming and costly experience! Thanks.