Telestial Woes

Stu · **Telestial Woes -** 08-07-2013, 23:48

I have a valued technophobic client going to Italy and figured I'd buy him an Italian SIM card before he went from Telestial. Actually, I first started with Freetimetele who ignored my order and isn't answering their phones (in the US, Canada, or the UK).

I next moved to Telestial. They processed my charge, my bank authorized it, I have their authorization number, but have going around with a customer support person, she has apparently decided that I am not worth the call to her merchant processor to actually look beyond her computer screen.

I bought a SIM from them in 09 and they were overpriced, but great. Right now, I'm having a hard time. My friend/client goes to Italy a week from today and I am going to look like the complete moron. Does anyone have any friends in one of these companies or a different solution? I promised him I'd have the SIM card before he left and I'm looking like the fool (big time).

I think Telestial has moved down market since it merged with eKit and is now under Jersey Telecom. The last thing I wanted to do was to teach this guy about generating code fiscales or setting up a US call forwarding number while he is in Italy.

Sorry about ranting.

	(#1)
Stu (Offline) Senior Member Prepaid Guru Posts: 1,091 Join Date: 11 Feb 2004 Location: Detroit (formerly Dubai) Country:	Telestial Woes - 08-07-2013, 23:48 I have a valued technophobic client going to Italy and figured I'd buy him an Italian SIM card before he went from Telestial. Actually, I first started with Freetimetele who ignored my order and isn't answering their phones (in the US, Canada, or the UK). I next moved to Telestial. They processed my charge, my bank authorized it, I have their authorization number, but have going around with a customer support person, she has apparently decided that I am not worth the call to her merchant processor to actually look beyond her computer screen. I bought a SIM from them in 09 and they were overpriced, but great. Right now, I'm having a hard time. My friend/client goes to Italy a week from today and I am going to look like the complete moron. Does anyone have any friends in one of these companies or a different solution? I promised him I'd have the SIM card before he left and I'm looking like the fool (big time). I think Telestial has moved down market since it merged with eKit and is now under Jersey Telecom. The last thing I wanted to do was to teach this guy about generating code fiscales or setting up a US call forwarding number while he is in Italy. Sorry about ranting.