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31-05-2013, 10:30

Has anyone had a problem accessing Toggle voicemail? I have been toing-and-froing with Toggle support, but all I can get is are very nice replies telling me what number to dial to access voicemail! In fact I can actually get to the service, but I can't listen to the voice message itself. Maybe my English explanation is not clear? This what I have said to them:
Quote
I am sorry but I can NOT listen to any messages. I know that I have them because:
1. I left them by dialling my UK Toggle number!
2. I have received SMS notifying me that there are new messages!
3. When I dial into the mailbox I am told that there are both old and new messages!
But there is NO WAY of listening to them. When I press the required number to listen to an old or new message, I just get a ‘beep’ straight away and then the next list of menu options.
If I try to listen to a new message, I get just a ‘beep'. Then the new message count goes down by one (and the old message count goes up by one). The system thinks that I have listened to the voice message, but it never actually plays them!
Could you please find some way of fixing the problem, then testing that you have fixed it?Unquote
Any help would be appreciated...I am at my wits end. I have even tried calling support, but we had problems understanding each other (I am English).

	(#11)
robinb Guest Posts: n/a	31-05-2013, 10:30 Has anyone had a problem accessing Toggle voicemail? I have been toing-and-froing with Toggle support, but all I can get is are very nice replies telling me what number to dial to access voicemail! In fact I can actually get to the service, but I can't listen to the voice message itself. Maybe my English explanation is not clear? This what I have said to them: Quote I am sorry but I can NOT listen to any messages. I know that I have them because: 1. I left them by dialling my UK Toggle number! 2. I have received SMS notifying me that there are new messages! 3. When I dial into the mailbox I am told that there are both old and new messages! But there is NO WAY of listening to them. When I press the required number to listen to an old or new message, I just get a ‘beep’ straight away and then the next list of menu options. If I try to listen to a new message, I get just a ‘beep'. Then the new message count goes down by one (and the old message count goes up by one). The system thinks that I have listened to the voice message, but it never actually plays them! Could you please find some way of fixing the problem, then testing that you have fixed it?Unquote Any help would be appreciated...I am at my wits end. I have even tried calling support, but we had problems understanding each other (I am English).