Easyroam

easyroam- · 05-05-2010, 13:12

Yes we had changed our fair use policy as some people were using our sim card service for there own call-back system.

We also removed Belgium and Switzerland as free roaming counties. So that's the real reason why bbob no longer uses our service - no free roaming in Belgium !

Just to make a note
We have only disconnected around 5 customers who have been in breach of our fail use policy and they were using our service for free inbound calls to Egypt. There average calls were 10 to 25+ calls per day and a duration on average from 30 minutes up to 1/2 hrs per call. That's abuse !

Service life
There is no expiry time for the sim card or call credit - You will need to keep a minimum balance of $1.00 USD to keep receiving free inbound calls.

Fair usage policy
The use of the travel sim card is expected to be a fair balance between free incoming calls and chargeable outgoing calls. Excessive use or high call duration of free incoming calls and/or free call forwarding will constitute abuse. Users that have more than 10 times usage for free inbound calling than outbound calling will be will be given a warning via email and/or sms text message. If the misuse continues. We will disconnect your Travel Sim card and close your account.

www.travelsim.co.uk

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easyroam- (Offline) DEALER Prepaid Fan Posts: 108 Join Date: 01 Oct 2007 Country:	05-05-2010, 13:12 Yes we had changed our fair use policy as some people were using our sim card service for there own call-back system. We also removed Belgium and Switzerland as free roaming counties. So that's the real reason why bbob no longer uses our service - no free roaming in Belgium ! Just to make a note We have only disconnected around 5 customers who have been in breach of our fail use policy and they were using our service for free inbound calls to Egypt. There average calls were 10 to 25+ calls per day and a duration on average from 30 minutes up to 1/2 hrs per call. That's abuse ! Service life There is no expiry time for the sim card or call credit - You will need to keep a minimum balance of $1.00 USD to keep receiving free inbound calls. Fair usage policy The use of the travel sim card is expected to be a fair balance between free incoming calls and chargeable outgoing calls. Excessive use or high call duration of free incoming calls and/or free call forwarding will constitute abuse. Users that have more than 10 times usage for free inbound calling than outbound calling will be will be given a warning via email and/or sms text message. If the misuse continues. We will disconnect your Travel Sim card and close your account. www.travelsim.co.uk Last edited by easyroam-; 05-05-2010 at 13:34..