eKit not receiving calls to US number when abroad

[kupe]

Originally Posted by MATHA531

Did you call ekit customer service? Have you tried to make a quick call to the US number from where you are?

Just curious.

Thanks Matha. Yes I called customer service last week, and we got to the point where they needed me to call them on a landline so the eKit phone would be free. They give me an Italian toll-free number, but the front desk told me that "toll free" call would run about 8 dollars a minute! And of course it didn't work from the payphone in the lobby. Exasperated I gave up at that point.

FWIW, I'm back in the US now and I DO receive calls to my US number if I log in with US mode- i.e. 2+PIN. If I log in in International mode 1+PIN I do NOT receive my call- it goes straight to voicemail. I know that is the expensive way to go in the US, but it should work nonetheless- it used to in testing anyhow. Seems like International mode is dead for incoming to the US number.

I hope to have time to call Support tomorrow- the last time took 40+ minutes, so I need to wait for a free hour in the day.

Kupe