Gt-sim bad bad bad

[bbob]

Originally Posted by MrEd

Its easy to misjudge judge a book by its cover. The issue referred to affected less than 0.5% of GeoSIM users and therefore did not require an "alert" to be posted on the website.

Customer support cannot be judged on what is posted on a website. A recent comment from a customer ....."Thank you for once again having the best customer service I've ever experienced." says it all.

Don't know if it was 0.5% of the customers I have both a globalsimcard.co.uk and travelsimcard..co.uk and both were offline. I must have been unlucky having 2 cards offline.

If you want to argue about what is posted on a website or not. My point is that your competitor did feel the need to inform customers about a problem. Even if it's like you say ony effects a small %, for those it saves them calling you asking what is going on. It saves you telling the same story 100 times.
For me it just shows that this provider actively monitors the system and in case of an error reports this. For me this is an example of good service. And yes there is more than this that makes a good service.

What I do find bad service is the situation where some providers including yourself have talked about the launch of a dual sim card but keep delaying this. Maybe it's time to either take the offer offline or give us some background info why this keeps on delyaing and delaying. Informing your customers even if it's not good news is also part of customer service.