Sim4travel T&C: daily charge

andy · 26-04-2009, 03:04

Quote:

Originally Posted by JohnDoe

"I'd add a comment that Sim4travel said they'd changed terms and conditions again in January, and had contacted everyone to notify them. For me, this was untrue, and I asked them to send them again; they sent October again."

I did received their notification about the raise of rates and the change of the Terms&Conditions. For me, it is false to say they have not notified customers.

"Something S4T did change in January was to dramatically reduce the number of countries where incoming calls are free, so they are now the roaming SIM with the fewest - only 35, EU plus 8 others, fewer than O2 UK."

So what? Thats not the point we are talking about. UM did begun to charge the connection fee in that time.

"Also, large increases in their outgoing rates in those countries removed from the free list - now 49p, about double some rivals for some destinations"

Are you kidding? [...] So where is the meaning of your post?

If you're talking about notification of the daily charge, which is where the thread started, that was actually in September to start in October, not in January.

They say they changed conditions and tariffs again in January, notifying all customers, but certainly not me and 3 other people I spoke to, and for example a call from Egypt or Australia or South Africa or plenty of other places went up from 25p to 49p

Despite your claim you weren't talking about the loss of free incoming in several countries, actually you did compare average costs between 2 SIM cards, and the fact that one virtually doubled many of its outgoing tariffs might just be germane, especially when you maintain its average call rate is 25p, which is now untrue as that rate only applies in about 30 countries.

From at least 20 countries, a one minute S4T outgoing call per day which until early October cost 25p now costs 88p, a 250% increase. And that's with rivals costing 23 or 25p or 29c. A 3 minute call from Australia to a UK landline would cost £1.86 with S4T if the only call in a day, £1.80 with O2 UK contract, typically about £1 or €1 on other roaming SIMs.

Hurl abuse or ridicule all you like, but I wasn't joking